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All reviews boutique hotel beautiful old building old town michelin star beautiful hotel la table clarins toiletries lovely boutique wonderful weekend noisy street perfect stay a lovely place to stay parking place rooms are comfortable small hotel easy walk air conditioning
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Reviewed 15 April 2018 via mobile

Lille is a beautiful old city, still surprisingly quite run down even in the centre.
The Clarance is housed in a lovely historic and old building but the parking offered is quite restricted and the entrance fairly tight for low and wide cars.
The staff were pleasant and the restaurant staff particularly helpful and friendly.
Our room number 8 was large and airy but the bathroom small and utilitarian. No bath. There was also an underlying smell of drains.... it’s an old building in an old city...
For me the whole hotel is decorated in a rather cold and unwelcoming style.

Stayed: April 2018, travelled as a couple
Thank 7clifton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaranceHotelLille, Directeur Commercial at Clarance Hotel, responded to this reviewResponded 16 April 2018

Dear 7clifton,

First, we would like to thank you for giving us the opportunity to have your feedback regarding your stay and to share it with the TripAdvisor community.

We have been pleased to read that you spend such a great time in Lille and with Clarance. Be sure that we consider very higly your advises about our room.

We do hope have the pleasure to having you back very soon at The Clarance Hotel Lille.

Kindest regards,
Bastien Blanquart

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

Absolute ‘gem’ in the old city of Lille. Lavish and luxurious feel, contemporary and antique mixed together ... close by the most important commercial streets with loads of designer shops. After our shopping day we enjoyed a fantastic 7 course dinner paired with some fantastic wines ... top of French cuisine! Service was more than correct and with a fine sense of French humour!

Stayed: April 2018, travelled as a couple
Thank Teedeegee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaranceHotelLille, Responsable commercial at Clarance Hotel, responded to this reviewResponded 4 April 2018

Dear Teedeegee,

Thank you for sharing your review about a pleasant stay you enjoyed here with us.

We're glad to read that you spent such a great time in Lille.

We hope to see you soon to discover someother assets of our gorgeous city.

Kindest regards,
Bastien Blanquart

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2018 via mobile

A beautiful property in a beautiful city so expectations were high. However the experience was marred by a lack of attention to detail and a strained staff group. There was a sense of grudging acceptance of requests made . No turn down service as expected. Breakfast is costed extra but the menu is written in a somewhat miserly style e.g.’one hot drink’ (and that with a continental breakfast being advertised at over 20 euros per person.) This hotel feels like it needs a management overhaul if our experience is anything to go by. The saving grace was a guy on reception on arrival who was trying his best whilst juggling many balls.

Stayed: February 2018, travelled as a couple
3  Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaranceHotelLille, Responsable commercial at Clarance Hotel, responded to this reviewResponded 4 April 2018

Dear David B,

Thank you for sending us your feedback regarding your stay in Lille.

It’s with a huge disappointment that you let us know your stay has not satisfied your expectations.
Please be sure that we will keep in mind your advices, and improve to provide our guests the best experience.

We would be grateful to give us the opportunity to make you enjoy a very valuable stay during a next visit.

Best Regards,
Bastien Blanquart

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2018 via mobile

As travel/lifestyle instagrammers, we really enjoyed staying there.
The room are clean and really spacious which is for us really appreciated as we do have a lot of suitcases while traveling for our photo sessions.
Breakfast is really good and the in-room service is great.
The hotel itself is beautifully decorated in an old building. The decor allies modern chic and old style.
The staff is really nice and the hotel is well located, close to every major sightseeing in the Vieux-Lille.
Unfortunately, our stay was short and we didn’t have time to enjoy the hotel restaurant which is, as we heard, a must try but we definitely will on our next trip there if the hotel is ready to welcome us again ;)
Olga & GreG @TurnThatGlobe

Stayed: January 2018, travelled on business
Thank TurnThatGlobe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bastien B, Directeur Commercial et Marketing at Clarance Hotel, responded to this reviewResponded 16 January 2018

Dear Olga, dear Greg,

Thank you very much for having stayed with us at the Clarance Hotel Lille and for having taken the time to share your experience on Trip Advisor.

I am delighted to know that you enjoyed your stay, especially the decoration of our hotel and the kindness of our staff.

I do look forward to welcoming you back on your next visit to Lille and we hope that you will have more time in order to eat at our restaurant La Table !

We hope that we will see very soon few beautiful photographies about your stay at the Clarance on your Instagram account.

Best regards,

Bastien Blanquart

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Reviewed 4 January 2018

Simply perfect! I wasn't expecting much, not being a fan of northern France and Lille in particular, but what an absolute delight this hotel turned out to be. Tucked away on a busy side street in the heart of the city, it is an oasis of peace with a stately courtyard to the front and a pretty walled garden behind.

The rooms are all themed around Baudelaire poems, and decorated accordingly. It is probably worthwhile looking online at the particular room you are booking, as the style of each is very different: although all are beautifully done, they may not all suit everyone's taste. On the other hand, it's an adventure to see which one you end up with.

The staff were helpful, friendly and respectful without being obsequious -- they got the balance just right. The room and bathroom were beautifully appointed. Every single detail had been thought through with great care. Lovely Clarins toiletries in the bathroom, high quality teas, coffees and snacks in the bedroom.

Breakfast was superb and the staff were happy to cater for various substitutions that we made. Our only regret is that we stayed on a Monday night when the restaurant was closed: if it is half as good as the rest of the hotel, it will be worth a visit.

We loved this place so much that we plan to go back (and most certainly on a night when the restaurant is open), even though it was originally only a stop-over en-route back to England. A wonderful discovery and, thanks the the Eurostar, easily accessed for a short break.

Room Tip: Check website for different rooms' decor if you're choosy about that sort of thing.
  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Antonia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bastien B, Directeur commercial et marketing at Clarance Hotel, responded to this reviewResponded 5 January 2018

Dear Antonia R,

Thank you very much for having stayed with us at the Clarance Hotel Lille and for having taken the time to share your experience on Trip Advisor.

It is a real pleasure to know our hotel and our team went beyond your expectations.
The team is very grateful for your kind words.

We hope to welcome you back very soon to the Clarance Hotel Lille !

Best regards,

Bastien Blanquart

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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