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Zoe B

Mixed Bag

Review of Piapia Hotel
4.0 of 5 bubblesReviewed 18 Sept 2024via mobile
Rooms clean but room 102 felt cold despite asking for the heating to be turned up, it made no difference.
Location was fine, some lovely local restaurants within 5 or 10 mins walk. Metro within a few mins too.
Breakfast was ok however on our first day eggs were finished at 840am. I asked at reception what time breakfast actually finished and it was 1030am. I explained it was unfair that I had to pay 3 x 18 euros for less breakfast but shoulders just shrugged. Spoilt our first morning to be honest.
Super helpful giving me directions to various sites via the train. So a mixed bag, would stay again but not have breakfast there.
Date of stay: September 2024
Trip type: Travelled with family
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Hotel Piapia, Guest Services / Front Office at Piapia Hotel, responded to this review
Responded 28 Sept 2024
Dear zoeT9661NL,

Thank you for taking the time to share your feedback about your stay at the Piapia Hotel.

We’re pleased to hear that you found our location convenient and enjoyed the nearby restaurants, as well as the assistance from our staff with directions.

However, we are sorry to hear that there were aspects of your stay that did not meet your expectations. We apologize for the issue with the heating in room 102 and that it wasn’t resolved despite your request. Additionally, we regret the inconvenience you experienced with breakfast on your first morning, and we understand how this affected your experience. We will address this with our team to ensure such situations do not happen again in the future.

We appreciate your feedback, as it helps us improve our services. We would be happy to welcome you back in the future and ensure a better overall experience.

Best regards,
Erna and the Piapia Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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7 - 12 of 520 reviews
Reviewed 6 September 2024 via mobile

Very sweet small hotel the strength is the location it is 35 min from Disneyland and very close to all major attractions such as Eiffel Tower and sacre coeur . Everything is within few metro stops and the station is near the hotel like a 5 min walk. They also have plenty of bistrot and a supermarket nearby

Room tip: Just bear in mind that there are no fridges in the room however the receptionist could keep your cold food in the main hotel fridge
Date of stay: September 2024
Trip type: Travelled with family
Thank kalfab2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Piapia, Guest Services / Front Office at Piapia Hotel, responded to this reviewResponded 28 September 2024

Dear kalfab2011,

Thank you for your lovely review about your stay at the Piapia Hotel!

We’re delighted to hear that you had a very nice stay with us and appreciated our convenient location. It’s great to know that you found it easy to reach major attractions like Disneyland, the Eiffel Tower, and Sacré-Cœur, as well as the nearby metro station just a short walk away. We're also happy that you enjoyed the local bistros and the supermarket nearby.

We hope to welcome you back to Piapia Hotel for another pleasant stay during your next visit to Paris!

Best regards,
Erna and the Piapia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2024

Cute hotel with very friendly staff. Small rooms but modern and very clean. Everything worked and our expectations met. Unfortunately the breakfast was awful. Cold eggs with water my bacon and teeny tiny pastries. Not worth the price tag but was substantial for small children as a light breakfast .

Date of stay: August 2024
    • Value
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    • Sleep Quality
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Review collected in partnership with this hotel
Thank shaniweekes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Piapia, Guest Services / Front Office at Piapia Hotel, responded to this reviewResponded 25 August 2024

Dear Shaniweekes,

Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our hotel's charm, the friendliness of our staff, and the cleanliness of our rooms. However, we're sorry to learn that the breakfast did not meet your expectations. Your comments regarding the eggs, bacon, and pastries are very valuable, and we will be addressing these concerns with our team to ensure improvements are made.

We appreciate your honest feedback and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

Best regards,
The Piapia team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2024

Wonderful hotel with friendly and helpful staff, clean and stylish rooms and an amazing bathroom. Highly recommended if you don't mind staying outside of the city center (plenty of public transportation options within walking distance though)

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mariogastel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Piapia, Guest Services / Front Office at Piapia Hotel, responded to this reviewResponded 13 August 2024

Dear MarioGastel,
Thank you so much for your wonderful review!
We're thrilled to hear that you enjoyed your stay at Piapia Hotel and appreciated our friendly staff, stylish rooms, and amazing bathrooms.
We understand that being outside the city center can be a consideration for some guests, so we’re glad to know that the convenient public transportation options helped make your stay comfortable.
Your recommendation means a lot to us, and we hope to welcome you back in the future for another great experience.
Best regards,
The Piapia team

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Reviewed 10 August 2024

Fun location in a quiet corner of Paris close to metro connections. Room was a good size and bathroom generous. Price was competitive for Paris during the Olympics and courtesy hot drinks a nice touch.

Date of stay: August 2024
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    • Service
Review collected in partnership with this hotel
Thank William W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Piapia, Guest Services / Front Office at Piapia Hotel, responded to this reviewResponded 13 August 2024

Dear William W,
Thank you for your kind words! We're delighted to hear that you enjoyed your stay at PiaPia Hotel and appreciated our quiet location, spacious room, and the complimentary hot drinks.
We're also glad that you found our pricing competitive during the Olympics.
We look forward to welcoming you back on your next visit to Paris!
Best regards,
The Piapia team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2024

The hotel was clean, quiet, friendly staff, close to train and a fair price. We had arrived early so we had requested to check-in early at the front desk. The receptionist checked on the room and let us into our room a few hours early!

Date of stay: July 2024
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Review collected in partnership with this hotel
Thank noem1mol
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Piapia, Guest Services / Front Office at Piapia Hotel, responded to this reviewResponded 13 August 2024

Dear noem1mol,
Thank you so much for your kind words and for sharing your experience with us!
We are delighted to hear that you enjoyed your stay at Piapia and that our staff was able to accommodate your early check-in request. It's wonderful to know that everything went well and that you were pleased with the service.
We look forward to welcoming you back for another great stay in the future!
Kind regards,
PiaPia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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