We loved our (small) room with balcony and enjoyed the lovely pool and sauna. Friendly staff too. The real selling point is the excellent location, as good as any and surprising and thankfully peaceful at night. Would definitely stay again, a great few days were had exploring Paris.
Dear Julieeileen100,
The entire team would like to thank you for your feedback and for taking the time to post this review. We are very pleased that you enjoyed our hotel, our service and the area. We sincerely hope to see you back in our hotel.💖✨
Roxana
Loved staying at this hotel. Very good location near a few Metro stops and around the corner from many food shops and restaurants (heaven for a foodie like myself). It's close to many things but away from the bustling touristy parts of Paris.
The room was small (to be expected and not an issue for me) but chic and clean and the staff was always very kind and helpful. Would definitely stay here again.
Dear piacQ975PH,
Thee entire team would like to thank you for your comments and for taking the time to post this review.
We are very proud that you enjoyed our hotel, our staff and the area ✨.We will be pleased to see you again on your next visit 💞
Roxana
I would love to give it a poor review, so as to keep the secret to myself, but I can't lie. This hotel is wonderful. The staff is inviting, helpful and very responsive. When there was a problem with the door in our room, it was remedied immediately and with much apology. The balcony was a perfect size for us. The bathroom was large, and the shower (at 2m tall) I could fit under the rain shower nozzle. The location is near many restaurants and local fromagerie, boulangerie and patisserie you could eat your way through at a different place over a 10 day stay. Will definitely book a return. Highly recommend
Dear Jayrswansonaprn,
The entire team would like to thank you for your feedback and for taking the time to post this review💖✨.We are very pleased that you enjoyed our hotel, our service and the area. We really appreciate the time you took to write such a lovely review. We sincerely hope to see you back in our hotel.
Roxana
I was assigned room 504 despite the staff already knowing that there was a problem with the door. The door would not lock when leaving the room. They sent someone to show me how to "fix" it which meant I could not then leave the room. At one point the man they sent and I (a woman) were locked in the room together. They told me the hotel was full and they could not put me in a different room. Imagine. This is all kinds of code violations and they were very nonchalant and unhelpful. Would not recommend at all.
Dear Madam,
I am sorry to read that the explanations given by email after this situation did not completely satisfied you.
Indeed, we did not know that there was a problem with the locker of the room. It may happen that the locker got stuck but this is very rare. My colleague came to fix the locker but got stuck by accident into the room with you for less than 5 minutes. I understand that as a woman it can be stressfull to be stuck in a room with a stranger, but this situation was not predictable and the entire team did its best to help you and find a solution. After this, it took aproximetely 10 minutes to change your room after checking the organisation with your group coordinator. We would have never let you in this situation, but we had to discuss it with the person in charge of your booking (we were fully booked and you were supposed to share a room with one of your colleagues).
I'm sorry that my colleagues didn't seem to take your case seriously but rest assured that they did. In fact, once we had validated the change with the coordinator, they were able to offer you an alternative within 10 minutes.
I remain at your disposal if you wish to discuss more about this situation.
Best Regards,
Great hotel. We’ve just enjoyed a long weekend with our children. The staff were very accommodating and friendly. Great location from Gare du Nord.
Dear Katieglynn,
Thank you for taking some time to share your experience in our hotel ! It was a real pleasure to welcome you and your family in Paris ! Indeed, our hotel is situated less than 20 minutes (by walk or metro) from Gare du Nord and Gare de l'Est to make your stay even more easier, especially with kids 😊
We look forward to welcome you next time !
Best regards,
