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R S

A lovely hotel

5.0 of 5 bubblesReviewed 26 Jul 2024
Very clean and tidy, Friendly helpful staff, nice peaceful 'secret garden' area and 4 mins walk from Gare du Nord station. Great breakfast with lots to choose from. Will def. stay again 5* service, staff, food and rooms. Call hotel direct for better deals and upgrades to other rooms we were told by reception staff.
Date of stay: July 2024
Room Tip: Gare du Nord is not that nice at night, mostly gangs hanging round the station looking for...
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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DIRECTION HOTEL HOR EUROPE, Directeur général at Hôtel Hor Europe, responded to this review
Responded 30 Jul 2024
Dear rsN7722KI,

Thank you for your wonderful review! We're thrilled you enjoyed your stay and our friendly staff.
We look forward to welcoming you back soon.

With kind regards,

David Legay
Accommodation Director
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (965)
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Traveller rating
637
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All reviews gare du eurostar train l est convenient location busy area nice hotel minute walk busy street the hotel staff coffee machine highly recommend this hotel would definitely stay here again buffet breakfast bed was very comfortable top floor lots of restaurants metro station
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8 - 13 of 965 reviews
Reviewed 16 July 2024

Not stayed in this part of Paris before, we were going to see ZZ Top at La Zenith and this hotel was not too far away. Well positioned hotel very close to Gare du Nord. The staff were very welcoming and friendly – nothing was too much trouble. We had a classic double room; this was a good sized room, very clean with laminate floor and a large walk in shower – also Nuxe toiletries which I love. Breakfast was included with the deal from Booking.com and was excellent it had something for everyone. Bacon, sausage, eggs (omelette, scrambled or boil your own) pastries, bread, toast, cold meat, cheese fresh fruit, fresh juice. The hot drinks were available throughout the day too. Well worth the money 😊

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Estrela222
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DIRECTION HOTEL HOR EUROPE, Directeur général at Hotel Hor Europe, responded to this reviewResponded 24 July 2024

Dear Estrela222,

Thank you very much for your positive feedback.

We are delighted that you enjoyed your stay.
Your satisfaction is our priority.

We look forward to welcoming you again.

Best regards,

David Legay
Accommodation Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2024 via mobile

First off, definitely not a 4 star hotel, 3 stars at the most. Gare du Nord is not a nice area. It's full of sketchy looking layabouts, homeless and beggars. There are a number of ok brasseries. 5 main faults to our room: we paid a lot more money for a deluxe room but our room was tiny; looking onto the main road it was noisy; the security lock on the inside of our door didn't work so we felt unsafe. We reported this but nothing was done about it; the shower was very hotel, to the point of being scalding; and the sink was blocked so the water drained very slowly and left a 'drains' smell in the room. We will not be back.

Date of stay: June 2024
Trip type: Travelled as a couple
1  Thank Sean C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DIRECTION HOTEL HOR EUROPE, Directeur général at Hotel Hor Europe, responded to this reviewResponded 29 July 2024

Dear Sean C,

We understand your disappointment and would like to address some of the points you raised.
- The neighborhood : You mentioned enjoying the local breweries, which shows that the area has attractions you appreciated.
- 4-star rating : This rating is the result of our hard work and the dedication of our staff.
- Price : All our rates are clearly displayed at the time of booking. You chose to book with full knowledge of the prices.
- Noise : Our street has a speed limit of 30 km/h, and our windows are specially designed to reduce noise. They may not have been properly closed.
- Hot water : The water temperature is regulated to prevent burns.
- Clogged sink : Our rooms are equipped with modern sinks, and a clogged sink should not emit an odor.
- Security : Fire regulations prohibit additional locks, but our hotel is secured with 24-hour access via magnetic cards for doors and elevators.
We believe there might have been a confusion with another establishment. We sincerely regret your negative experience and hope to have the opportunity to welcome you again to provide a stay that meets your expectations.
Sincerely,

David Legay
Accommodation Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2024 via mobile

Good. Clean. Small and well organised and run. Great breakfast and free coffee etc all day.

Very handy for Gare du nord and you can get the Metro down to the main attractions easily. Lots of places to eat within walking distance. Will come back if we use Eurostar again.

Date of stay: June 2024
Trip type: Travelled as a couple
Thank ASouthportFoodie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DIRECTION HOTEL HOR EUROPE, Directeur général at Hotel Hor Europe, responded to this reviewResponded 11 June 2024

Dear ACheshireFoodie,

Thank you for your wonderful feedback!
We're pleased you appreciated our Hotel.
We can't wait to host you again on your next Eurostar trip!

Warm regards,

David Legay
Accommodation Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2024

Nice and clean hotel with excellent breakfest and super friendly and helpful staff. Location right next to Gare du Nord trainstation (Train goes directly to and from CDG airport). Can defenitely recommend for business or pleasure with friends or loved one.

Date of stay: May 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SarttuE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DIRECTION HOTEL HOR EUROPE, Directeur général at Hotel Hor Europe, responded to this reviewResponded 11 June 2024

Dear SarttuE,

Thank you so much for your lovely review!
We're thrilled to hear you enjoyed our clean hotel, excellent breakfast, and friendly staff.
We're glad our convenient location by Gare du Nord made your stay even better.
We look forward to welcoming you back!

Best regards,

David Legay
Accommodation Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2024

This was our second stay at this hotel, and we love it. Primarily, we selected it as it is so close to Gare du Nord, but it's now our go to hotel in Paris. Friendly and helpful staff, clean, quiet rooms, and a fab selection for breakfast. Plenty of restaurants, bars, and supermarkets nearby too. Highly recommended!

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ambassador644207
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DIRECTION HOTEL HOR EUROPE, Directeur général at Hotel Hor Europe, responded to this reviewResponded 7 June 2024

Dear Ambassador644207,

Thank you so much for your kind words!
We're delighted to hear that you enjoyed your stay with us and appreciate your loyalty.
We look forward to welcoming you back on your next trip to Paris!

Warm regards,

David Legay
Accommodation Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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