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Julie B
Santa Clarita, California

Ignored at check in

2.0 of 5 bubblesReviewed 13 Aug 2023via mobile
Arrived 1:00 told to come back 3pm. Came back 2:15 to relax in lobby. Lobby was empty except us. 3pm there were now 3-4 other groups waiting to check in. 3:15 still no rooms given out but 2 employees talking away. 3:20 couple who speak French were given a room followed by a couple that literally just walked in. Then a family of 4 were given 2 rooms…..we were the first there and had a premium balcony room but again were ignored even after I approached the desk twice to ask when we would be given our room. At 3:30 I demanded to be assisted and was asked what my name was….seriously???? I said I expected to be given an extra 30 minutes at checkout now. Then we get to the room. Bed too long for room and have to climb over it to get on other side. Can’t get a suitcase around, you have to pull it over bed. Blow dryer kept shutting off and wouldn’t turn back on for @ 5 minutes each time. Never been treated so poorly and ignored like that before. I’m a flight attendant and for leisure I travel to Europe at least twice a year. Not recommending to co-workers or passengers.
Date of stay: August 2023
Trip type: Travelled with family
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Edouard DEVOT, Directeur général at Hotel R. Kipling by HappyCulture, responded to this review
Responded 19 Aug 2023
Dear Julie thank you for sharing your experience with us.First all we are really sorry than your stay did not match with yours expectations.This is not the way we want to welcome ours guests.For the size of the room is it a standard size for a room in Paris.Regards ,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews moulin rouge balcony room rooms are small sacre coeur reception area the breakfast area would definitely stay here again minute walk long weekend bed was very comfortable charming hotel blanche metro wardrobe boutique neighborhood cafes
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Reviewed 11 August 2023

We stayed for 2 nights mid-week. 30mins walk from Gare du Nord station, it’s well located for Montmartre district, just 5mins from the Moulin Rouge. Quaint and quirky with references to Rudyard Kipling throughout the decor. Staff were polite and friendly. There is complimentary tea, coffee available in reception plus drinking water that can filled into glass bottles and taken to the rooms.
Our first night we stayed in room 206 which was small but well appointed. Super comfortable beds, generous size. Kettle in the room and a coffee machine. Toiletries supplied in the bathroom and the shower had a good pressure. The area grew quiet after midnight and we had a decent sleep.
Breakfast is located downstairs in the cellar, time it right though, as limited seating so you may have to wait for a free table. However, good choice of foods for breakfast which was constantly restocked by the friendly waitress.
Our second night was in room 405, there’d been an issue the previous night-it needs 2 keycards to be inserted into the holder to gain lights and electricity. This “superior” room was slightly larger with an en suite bathroom.
All in all, we would stay here again.

Room tip: Get to breakfast before 8.30am to get a table.
Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank emmalbird111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edouard DEVOT, Directeur général at Hotel R. Kipling by HappyCulture, responded to this reviewResponded 12 August 2023

Dear Emmalbird111 , thank you for your review.
We are glad that you enjoyed the hotel location , we are lucky to be situated in the beautiful Montmatre district.
I share your review with Aminata our waitress for breakfast.
We are sorry for the incovenience with electricity in the room , we have fix it.
We would be delighted to welcome you again for your next stay in Paris.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2023

Good.

Date of stay: May 2023
Trip type: Travelled solo
Thank rosanna r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edouard DEVOT, Directeur général at Hotel R. Kipling by HappyCulture, responded to this reviewResponded 4 June 2023

Dear 503rosannar , thank you so much for your kind review.
We are glad that you enjoyed your experience in our hotel.
We would be delighted to welcome you again for your next stay in Paris.
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2023

Very comfortable bed, small room, bathroom ok. Everything could need a bit of touch-up. Breakfast pricewoetgy. Friendly service, helpful staff. Nice neighbourhood, lots of bars and restaurant. We could return.

Date of stay: March 2023
Trip type: Travelled as a couple
Thank Baldvin G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edouard DEVOT, Directeur général at Hotel R. Kipling by HappyCulture, responded to this reviewResponded 29 March 2023

Dear BaldvinG1 , thank you so much for your review.
We are glad that you enjoyed our location.
About the room we actually making some renovations.
We will be delighted to welcome you again for your next stay in Paris.
Kind regards
Hugo
Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2023 via mobile

Was aiming for somewhere truly Parisian to stay with my daughter and this didn’t disappoint. We had a room with a balcony with views of the beautiful buildings surrounding. It was a small room but had enough room for our four night stay - a wardrobe, safe, bedside drawers and coat hooks - ideal.
Just to note - we requested two single beds well before arrival but it’s now apparent that this isn’t possible in a balcony room. We also requested a bath which was also granted via message but this also isn’t possible in a balcony room. The staff apologised for this initial disappointment but we are easily pleased so it didn’t detract from our stay. Also the heating makes a weird noise that sounds like scratching initially but you soon get used to it.
Perfect location, bus stop and metro just a few steps away, lovely staff, beautiful, clean room; a fabulous stay.

Date of stay: February 2023
Trip type: Travelled with family
Thank KTT882
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edouard DEVOT, General Manager at Hotel R. Kipling by HappyCulture, responded to this reviewResponded 24 February 2023

Dear KTT882 , thank you so much for your kind review.
The whole team is glad than you and your daughter enjoyed your stay in our hotel.
About the heating we are going to fix it soon to avoid all weirds noises.
We apologize for the inconvenient.
We will be glad to welcome you for your next stay in Paris
Kind Regards

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Reviewed 16 February 2023

We made a late decision/booking and stayed here.

Cracking location, right on the doorstep of Montmatre, and three metro stops and a few bus stops within a couple of minutes walking distance, so Paris is really on your doorstep.

Staff very friendly, and although the rooms are small, they were perfectly clean and would not only recommend the place, but will look to use this as our base on further trips to the city.

Date of stay: February 2023
    • Value
    • Sleep Quality
    • Service
Thank LoftusroadW12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edouard DEVOT, General Manager at Hotel R. Kipling by HappyCulture, responded to this reviewResponded 17 February 2023

Dear LoftusroadW12 , Thank your for your review.
The whole team is glad that you enjoyed your stay in Paris.
We are glad that you enjoyed the location of the hotel.
I share your review with your our staff.
We will be delighted to welcome you again for your next trip in Paris.
Kin regards
Hugo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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