At first I was very pleased with the Hotel Minerve. It's in a nice location, it was clean and comfortable, and I even got a free upgrade to my room when I checked in.
My troubles began when I was checking out. At the end of my stay, as I was leaving for the airport, the manager said he needed me to go through my bag because the cleaning woman for my room said it was missing a hair dryer. I told him I had not taken any hair dryer and that I had not even seen a hair dryer in my room, but he insisted that I unpack my whole bag in front of everyone in the crowded lobby. This I did, to show him that there was not any hair dryer there but mine -- a travel-sized pink one -- as the manager himself told me, the hotel's is black. Even after I had disemboweled my entire bag to show him that I had not taken anything, the manager insisted that I was the only person who could have taken it, and that he had full trust in the cleaning woman, who had been with the hotel for twenty years. When I protested it did not make any sense for me to take the hair dryer because I had my own and because the hotel's hair dryer would not work in my country, he still insisted I must have taken it.
Finally it was discovered that another cleaning woman had taken the hotel's hair dryer out of my room "for security", and not told the first cleaning woman or the manager about it. The manager then said the problem was that he had a "bad team" (strange, considering that he had just insisted on his trust in the staff) and that he was sorry. It is appalling that he did not ask all members of his staff who had been to my room about the hair dryer before accusing me of theft and humiliating me in front of everyone in the lobby. Moreover, I do not understand why one of the cleaning women would take the hair dryer from my room "for security" -- did she also think for some reason that I was a thief? I was a guest of the hotel, but was treated like a criminal by three different employees.
I sent an email to the management with this information after I left, but the only reply I got came from the manager who accused me. He defended his decision, insisted that the upgrade I had received earlier compensated for the embarrassment, and held that he had been "discreet" and the people in the lobby were not paying attention (they obviously were... one of them asked me what was going on while he was talking to one of the cleaning women). It's been a week and I never heard back from the owner.
I would advise you stay somewhere else if you want to be treated like a proper guest of a hotel.