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Morenike O
Leeds, United Kingdom

Housekeeping left a lot to be desired

3.0 of 5 bubblesReviewed 21 Jan 2024via mobile
I chose this hotel for my partner's 40th birthday because of all the positive reviews. Unfortunately, I couldn't see what inspired such high reviews.

The rooms are incredibly dark and dated, and though I expected the room to be small (it is Paris afterall), the suite could have done with a lot more space.

Housekeeping left a lot to be desired, there were strands of hair in the sheets on the night we arrived , unfortunately we arrived late and night and couldn't get housekeeping to change the sheets. We had to specifically ask that the room be cleaned daily and even then, a poor job was done. I had spilled coffee on a surface and returned to the same spilt coffee even after the room was allegedly cleaned. The shower gel, shampoo and conditioner in the bathroom was never replaced either despite housekeeping attending.

On the plus side, the hotel did a wonderful job arranging balloons & flowers to surprise my partner as per my request and the area is wonderful for good transport links, a short walk to sacre coeur and nice little cafes all around.

Date of stay: October 2023
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Rochechouart, Owner at Hotel Rochechouart, responded to this review
Responded 23 Jan 2024
Dear Guest,

Thank you for choosing our hotel for your partner's birthday celebration and for sharing your experience.

I am genuinely sorry for the housekeeping lapses you encountered. We appreciate your feedback and assure you that we take these concerns seriously. Your comments about room cleanliness and upkeep will be addressed immediately.

On a positive note, I'm delighted to hear that our special arrangements and the hotel's location added to your celebration.

For a more detailed discussion and to address your concerns personally, please contact me at ambroise@hotelrochechouart.com.

We hope to have the opportunity to welcome you back and provide a much-improved experience.

Best regards,

Ambroise PARIS
Housekeeping Manager
Hotel Rochechouart
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (346)
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All reviews rooftop bar sacre coeur basement club special hotel large closet great bars and restaurants perfect weekend parfait montmartre area exceptional hotel city view double windows every member of staff moulin rouge recommend this hotel hotel guests beautiful hotel
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18 - 23 of 346 reviews
Reviewed 20 January 2024 via mobile

This hotel, once again, requires a significant fresh-up. The fashionable, “place-to-be” allure it acquired around 5 or 6 years ago after a major renovation has faded. Our room was nearly worn-out. Much like some of the furniture, paint, carpets, and curtains in the
hotel and restaurent. Despite this, it still pretends to be part of the league of trendy hotels but has been overtaken by the many other hotels that open every year in Paris.

On the plus side, the staff is friendly. Additionally, it's worth noting that the pricing isn't as steep as in other new hotels, so considering the price-quality ratio is important.

Room tip: Public parking at 400 m.
Date of stay: January 2024
Trip type: Travelled as a couple
1  Thank TVSP25
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Rochechouart, Owner at Hotel Rochechouart, responded to this reviewResponded 16 February 2024

Dear, it was a real pleasure to welcome you and take care of your stay. The Rochechouart is renowned for its historical beauty, since 1925, when it was first opened, it has also been renovated over time with a few modern touches, but always remembering the decor, colours and materials appreciated in the good old days. I am very sorry that it was not to your taste and that you were dissatisfied. The Rochechouart is also on trend thanks to the different places of entertainment such as the Mikado , and fine and particular cuisine such as the restaurant or the particular 'Citron et Huitres' . Not forgetting the breathtaking panorama the hotel boasts. I hope you might give it a second chance in discovering the Rochechouart, I'm sure you won't be sorry. See you soon . Dounia , Guest Relation manager

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Reviewed 10 January 2024

How did this hotel receive a Travelers' Choice award? We just returned from 3 days at the Hotel Rochechouart and this is the first review I have been inclined to write in over a decade. I was traveling with my husband and 11 year old daughter. We stayed in a Grand Junior Suite. Before writing this review I read the summary "combines modern comfort with distinguished services" I laughed out loud. The hotel rooms are the darkest I've ever experienced. Even my husband said "this place is a dump" and he is not picky. Didn't help that the walls are dark brown and so is the carpet. Old paint, old carpet. The toilet is in a small closet by itself, European, I know. They provided only one functional USB port which obviously provides challenges. The extra bed in our room was not made up. When I asked for sheets, I was told housekeeping had left until the morning, it was 8:10pm. When we returned at 11pm there was no one at the front desk, zero staff to contact until morning. Less than pleased that we paid for a "Grand Junior Suite" only to all sleep in the same king bed. Additionally, anyone could access the staircase in the lobby to the hotel rooms, no room key needed. This seemed unsafe since the front doors to the hotel were unlocked. A room key was required for the elevator. Pros: The surrounding side streets were charming, the view of Sacre Coeur from the room was impressive and if you are visiting during warmer months the rooftop has a wonderful view of the Eiffel Tower. We passed a number of hotels as we enjoyed the neighborhood and I kicked myself that I hadn't booked one of them. Stay in the area, just not here.

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Marnie M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Rochechouart, Owner at Hotel Rochechouart, responded to this reviewResponded 16 February 2024

Dear, thank you for expressing your opinion and feelings about your stay . Opinion which I am very sad to read . I am truly sorry that the decor and layout of the rooms were not to your liking . The Rochehcouart is a hotel renowned for its historical beauty in its decor and choice of classic colours of a '30s Paris . Given the busy area in the Sacré-Coeur area, we take great care to maintain security; there is authorised access only for staff working there and our dear guests. I would, however, like to contact you in person to clarify your curiosity and resentment and above all to regain some stars in your eyes . I hope you might give us a second chance in discovering the Rochechouart , I am sure you will not be displeased . See you soon . Dounia , Guest Relation manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2023

The building looks nothing like they show in their pictures. It is a run down building on the outside, nothing like the bright picture they have shown. The building in general is outdated, needs refurbished, with walls and furniture scratched, chipped or just worn out. Friendly staff, including the bellhop/door man, very nice. Our room was pretty dirty to start. I cleaned a air vent in the ceiling because it was very think. All items were dusty. Bathroom and toilet room were clean. The breakfast was our worst meal of our trip. Cold, mush eggs and cold bacon, both were told to us that they should have been hot.
The location is in a area that seem shady to us, especially after looking at the pictures the hotel has posted. You can however get to the underground pretty easily. Overall we would not stay again.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Wanderer31074133072
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Rochechouart, Owner at Hotel Rochechouart, responded to this reviewResponded 3 December 2023

Dear Wanderer,

Thank you for taking the time to share your detailed feedback about your recent stay at Hotel Rochechouart. We truly value your input and appreciate your compliments regarding our friendly staff !

We regret to learn that your overall experience did not meet your expectations, particularly in regards to the appearance of the building and room cleanliness. Please accept our sincere apologies for any inconvenience caused. We take your concerns seriously, and rest assured, we are actively addressing the issues raised to ensure improvements are made.

We genuinely value your input as it helps us identify areas for improvement. We are committed to ensuring that our guests have a comfortable and enjoyable stay, and we will be taking steps to address the issues raised.

If your travels bring you back to the area, we hope you would consider giving us another opportunity to provide you with a more positive experience !

Best regards,
Victor - Guest Relation

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Reviewed 21 November 2023 via mobile

Clean, stylish, traditional rooms. Bathroom was spotless, but the hot tap was loose.

Our room was on the first floor and noise from the bar the first night turned out to be not too bad compared to the second night. The bar and restaurant were closed for a party- loud music, loud guests on the street until the early hours. Sleep impossible. When mentioned to the staff, they weren’t in the slightest bit bothered, barely able to muster an apology

Food in the restaurant was good, pricey, but worth it.

Good location, close to metro and bars etc on Montmartre.

Room tip: First floor rooms above bar /restaurant
Date of stay: November 2023
Trip type: Travelled as a couple
Thank dowen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Rochechouart, Owner at Hotel Rochechouart, responded to this reviewResponded 22 November 2023

Dear Dowen,

Thank you for sharing your experience at Hotel Rochechouart! We're delighted you enjoyed our clean, stylish rooms and the traditional ambiance. We apologize for the inconvenience caused by the noise, especially on the second night. Your feedback is valuable, and we're actively addressing this issue to enhance our guests' experience.

We appreciate your positive comments on our restaurant and convenient location. We hope to have the pleasure of welcoming you back for an improved next stay !

Best regards,
Victor - Guest Relation

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Reviewed 12 November 2023

Nice hotel and excellent service. Hotel’s location is perfect, and we loved that cultural atmosphere nearby. Big plus for the beds, which are much more comfortable that usually hotels offer/. And Paris🩷…

Date of stay: November 2023
Trip type: Travelled as a couple
1  Thank Departure67600390186
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Rochechouart, Owner at Hotel Rochechouart, responded to this reviewResponded 19 November 2023

Dear guest,

Thank you for your kind words and positive review! We're delighted to hear that you enjoyed your stay at Hotel Rochechouart!

It's great to know that you found our location ideal and appreciated the cultural atmosphere nearby. We take pride in providing excellent service, and we're pleased to hear that you found our beds exceptionally comfortable.

We look forward to welcoming you back on your next visit to Paris!

Best regards,
Victor - Guest Relation

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