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Marnie M

hard pass

2.0 of 5 bubblesReviewed 9 Jan 2024
How did this hotel receive a Travelers' Choice award? We just returned from 3 days at the Hotel Rochechouart and this is the first review I have been inclined to write in over a decade. I was traveling with my husband and 11 year old daughter. We stayed in a Grand Junior Suite. Before writing this review I read the summary "combines modern comfort with distinguished services" I laughed out loud. The hotel rooms are the darkest I've ever experienced. Even my husband said "this place is a dump" and he is not picky. Didn't help that the walls are dark brown and so is the carpet. Old paint, old carpet. The toilet is in a small closet by itself, European, I know. They provided only one functional USB port which obviously provides challenges. The extra bed in our room was not made up. When I asked for sheets, I was told housekeeping had left until the morning, it was 8:10pm. When we returned at 11pm there was no one at the front desk, zero staff to contact until morning. Less than pleased that we paid for a "Grand Junior Suite" only to all sleep in the same king bed. Additionally, anyone could access the staircase in the lobby to the hotel rooms, no room key needed. This seemed unsafe since the front doors to the hotel were unlocked. A room key was required for the elevator. Pros: The surrounding side streets were charming, the view of Sacre Coeur from the room was impressive and if you are visiting during warmer months the rooftop has a wonderful view of the Eiffel Tower. We passed a number of hotels as we enjoyed the neighborhood and I kicked myself that I hadn't booked one of them. Stay in the area, just not here.
Date of stay: January 2024
Trip type: Travelled with family
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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Hotel Rochechouart, Owner at Hotel Rochechouart, responded to this review
Responded 16 Feb 2024
Dear, thank you for expressing your opinion and feelings about your stay . Opinion which I am very sad to read . I am truly sorry that the decor and layout of the rooms were not to your liking . The Rochehcouart is a hotel renowned for its historical beauty in its decor and choice of classic colours of a '30s Paris . Given the busy area in the Sacré-Coeur area, we take great care to maintain security; there is authorised access only for staff working there and our dear guests. I would, however, like to contact you in person to clarify your curiosity and resentment and above all to regain some stars in your eyes . I hope you might give us a second chance in discovering the Rochechouart , I am sure you will not be displeased . See you soon . Dounia , Guest Relation manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (346)
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All reviews rooftop bar sacre coeur basement club special hotel large closet great bars and restaurants perfect weekend parfait montmartre area exceptional hotel city view double windows every member of staff moulin rouge recommend this hotel hotel guests beautiful hotel
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Reviewed 29 November 2023

The building looks nothing like they show in their pictures. It is a run down building on the outside, nothing like the bright picture they have shown. The building in general is outdated, needs refurbished, with walls and furniture scratched, chipped or just worn out. Friendly staff, including the bellhop/door man, very nice. Our room was pretty dirty to start. I cleaned a air vent in the ceiling because it was very think. All items were dusty. Bathroom and toilet room were clean. The breakfast was our worst meal of our trip. Cold, mush eggs and cold bacon, both were told to us that they should have been hot.
The location is in a area that seem shady to us, especially after looking at the pictures the hotel has posted. You can however get to the underground pretty easily. Overall we would not stay again.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Wanderer31074133072
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Rochechouart, Owner at Hotel Rochechouart, responded to this reviewResponded 3 December 2023

Dear Wanderer,

Thank you for taking the time to share your detailed feedback about your recent stay at Hotel Rochechouart. We truly value your input and appreciate your compliments regarding our friendly staff !

We regret to learn that your overall experience did not meet your expectations, particularly in regards to the appearance of the building and room cleanliness. Please accept our sincere apologies for any inconvenience caused. We take your concerns seriously, and rest assured, we are actively addressing the issues raised to ensure improvements are made.

We genuinely value your input as it helps us identify areas for improvement. We are committed to ensuring that our guests have a comfortable and enjoyable stay, and we will be taking steps to address the issues raised.

If your travels bring you back to the area, we hope you would consider giving us another opportunity to provide you with a more positive experience !

Best regards,
Victor - Guest Relation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2023 via mobile

Clean, stylish, traditional rooms. Bathroom was spotless, but the hot tap was loose.

Our room was on the first floor and noise from the bar the first night turned out to be not too bad compared to the second night. The bar and restaurant were closed for a party- loud music, loud guests on the street until the early hours. Sleep impossible. When mentioned to the staff, they weren’t in the slightest bit bothered, barely able to muster an apology

Food in the restaurant was good, pricey, but worth it.

Good location, close to metro and bars etc on Montmartre.

Room tip: First floor rooms above bar /restaurant
Date of stay: November 2023
Trip type: Travelled as a couple
Thank dowen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Rochechouart, Owner at Hotel Rochechouart, responded to this reviewResponded 22 November 2023

Dear Dowen,

Thank you for sharing your experience at Hotel Rochechouart! We're delighted you enjoyed our clean, stylish rooms and the traditional ambiance. We apologize for the inconvenience caused by the noise, especially on the second night. Your feedback is valuable, and we're actively addressing this issue to enhance our guests' experience.

We appreciate your positive comments on our restaurant and convenient location. We hope to have the pleasure of welcoming you back for an improved next stay !

Best regards,
Victor - Guest Relation

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Reviewed 12 November 2023

Nice hotel and excellent service. Hotel’s location is perfect, and we loved that cultural atmosphere nearby. Big plus for the beds, which are much more comfortable that usually hotels offer/. And Paris🩷…

Date of stay: November 2023
Trip type: Travelled as a couple
1  Thank Departure67600390186
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Rochechouart, Owner at Hotel Rochechouart, responded to this reviewResponded 19 November 2023

Dear guest,

Thank you for your kind words and positive review! We're delighted to hear that you enjoyed your stay at Hotel Rochechouart!

It's great to know that you found our location ideal and appreciated the cultural atmosphere nearby. We take pride in providing excellent service, and we're pleased to hear that you found our beds exceptionally comfortable.

We look forward to welcoming you back on your next visit to Paris!

Best regards,
Victor - Guest Relation

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Reviewed 30 October 2023

The staff is really LOVELY , kind and very considerate and helpfull.
The location is perfect so is breakfast the rooms and try the nightclub MIKADO if you dear ...!! Tip: Book a room at the last Saturday of the month and after your lovely breakfast on Sunday morning ....you'll hit the jackpot with a flee market just in front of the hotel !!! Check it out!

Room tip: Be kind to the doorman off the Mikado Club downstairs ... He can be very grumpy... the only minus point for this hotel!
Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank sauzaclemon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Rochechouart, Owner at Hotel Rochechouart, responded to this reviewResponded 1 November 2023

Dear Sauza,

Thank you for your kind words! We're delighted to hear you enjoyed your stay with us and appreciated our lovely staff, ideal location, and delicious breakfast. We hope to welcome you back soon to experience even more of what we have to offer. Have a great day!

Warmest,
Victor - Guest Relation

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Reviewed 24 October 2023

I am giving a "moyen" rate mainly because of the bedroom deco. The brown carpet might be nice when it is brand new but it just doesn't age well. It doesn't feel clean which is not what you expect from a hotel room at this price. The bathroom floor really could do with some under floor heating. There is no towel rail or radiator. The whole bedroom felt rather chilly. We had to ask for a radiator which Reception arranged promptly. We stayed for 2 nights and unfortunately they forgot to clean our room after night 1, it was very disappointing to come back to wet towels and unmade beds. They apologised and came whilst we were out for dinner. I was expecting some kind of compensation when we checked out but nothing. The big selling point for this hotel is the view over le Sacré Coeur from the top floor bedrooms which we had and the view from the roof terrasse over Paris. The playlist in the common areas and breakfast are also very good! And the shower gel smells divine!

Room tip: Book a room with view over the Sacré Coeur. It is quite magical.
Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank 280rje
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Rochechouart, Owner at Hotel Rochechouart, responded to this reviewResponded 29 October 2023

Dear guest,

Thank you for sharing your feedback about your recent stay with us! We truly value your input as it helps us improve our services. We're delighted to hear that you enjoyed the stunning views from our top floor bedrooms and the roof terrace, as well as the playlist in the common areas.

We apologize for the issues you encountered in your room, including the carpet and the lack of underfloor heating in the bathroom. Your comments will be shared with our team to make necessary improvements. We're sorry about the oversight in cleaning your room and any inconvenience this caused. Rest assured, that this does not represent our standards and we will be effectively adressing them !

Thank you for your stay, and we hope to have another opportunity to provide you with an even better experience in the future !

Warm regards,
Victor - Guest Relation

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