Dear guest,
Thank you for sharing your feedback about your recent stay with us! We truly value your input as it helps us improve our services. We're delighted to hear that you enjoyed the stunning views from our top floor bedrooms and the roof terrace, as well as the playlist in the common areas.
We apologize for the issues you encountered in your room, including the carpet and the lack of underfloor heating in the bathroom. Your comments will be shared with our team to make necessary improvements. We're sorry about the oversight in cleaning your room and any inconvenience this caused. Rest assured, that this does not represent our standards and we will be effectively adressing them !
Thank you for your stay, and we hope to have another opportunity to provide you with an even better experience in the future !
Warm regards,
Victor - Guest Relation