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Tourdest
Toronto, Canada

Good location, average service and no free housekeeping

3.0 of 5 bubblesReviewed 18 Sept 2020
Check in at the hotel was relatively smooth. The deluxe room was spacious, clean and air-conditioned and offered an amazing view of the Eiffel tower.

The location is unbeatable- close to the metro and plenty of cafes and bistros. On the second night the flush of the toilet did not work, so when I advised reception, she was very curt and abrupt and said I had to wait 30 minutes before anyone could come solve my problems. I asked for an alternate room, but not a possibility. Please keep in mind this was already almost 9.30pm at night and I was ready to unwind after a very long day of walking in the Paris heat. A kind staff member showed up 30 minutes later and did a quick fix.

The kitchenette offers basic kitchen utensils, but bring your own coffee/tea. Additionally, I had to rewash some of the mugs and plates as they were a bit dirty and were chipped.

The biggest downside for me: There is NO housekeeping offered unless you want to fork out an exorbitant daily fee. If Citadines wants to use the name "hotel", then they really should be offering housekeeping and especially, in times of COVID, the least they could do was take out the garbage. I would recommend guests bring their own sanitizing solutions.
Date of stay: September 2020
Room Tip: Bring your own coffee/tea and anti-bacterial wipes
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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Adrien Sardin, General Manager at Citadines Tour Eiffel Paris, responded to this review
Responded 25 Mar 2021
Dear STho
Thank you for your feedback we are glad you enjoyed our central location!
With regards to the housekeeping, the cleaning is done once a week, if you need extra service it cost 17€ for a studio and 28€ for a One Bedroom Apartment.
For your information, Citadines Tour Eiffel is part of Ascott Cares Program which is our commitment to maintaining high levels of hygiene and cleanliness standards in our property. Staff is well trained, and the cleaning service has been enhanced to ensure the maximum security to our guest, all that is part of a label done by an independent organism.
We are looking forward to welcome you back.
Kind regards,
Adrien
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (474)
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All reviews eiffel tower metro station apartment hotel full kitchen great apartment stayed there for days great place to stay door step within walking distance sofa bed lots of restaurants convenient location home away from home front desk staff major attractions location is excellent the air conditioning
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Reviewed 19 September 2020

Citadines Grenelle is the ideal hotel to stay with a breathtaking view of Eiffel Tower.
The studio is spacious , spotlessly clean and it is equipped with a full kitchen . Located near supermarkets and shops with easy access to public transport.
A bit thank you to Mr Rabat for his outstanding hospitality.

Date of stay: September 2020
    • Value
    • Rooms
    • Service
Thank 12deank
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adrien Sardin, General Manager at Citadines Tour Eiffel Paris, responded to this reviewResponded 25 March 2021

Dear 12deank,
Thank you for your feedback and the special mention of Rabah, I will share your comment with him and the rest of the team.
We are glad you enjoyed our service and our view of the Eiffel Tower!
We are looking forward to welcome you back.
Kind regards,
Adrien

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2020

I visited this hotel in 4 times, whenever visited this hotel , I was very satisfied with very kind employee / very good location / nice price
I am really recommend to visit this hotel to other person
of course, if i will have business in Paris, I will also visit this hotel again.
very nice hotel !!

Date of stay: July 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank fax7848
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adrien Sardin, General Manager at Citadines Tour Eiffel Paris, responded to this reviewResponded 18 August 2020

Dear Fax7848,

Thank you for choosing Citadines Tour Eiffefor your stay in Paris.
It is always encouraging for us to learn that our valuable residents are satisfied with our service.
We hope that we will have the pleasure of welcoming you again in the near future.
Kind regards,
Adrien

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2020 via mobile

We had a 2 night stopover here on our drive through France as the kids were desperate to see Paris. We chose the Citadines Tour Eiffel because of its central location and secure underground parking (we had bikes on the back of the car.) Parking was €30/night. The apartment was compact but had everything we needed and was spotlessly clean with a good shower. Double bed was very comfortable with a decent mattress. Sofa bed mercifully split into 2 so the kids didn’t spend all night fighting over who had rolled across the halfway line.

Management are clearly taking COVID precautions very seriously - single use pens to fill in the check in form, screens at reception, obligatory mask wearing in public areas, used key cards quarantined on check out and hand sanitiser freely available - so it felt like a safe place to stay. The reception staff were friendly and helpful (from a safe distance!)

I’d recommend for anyone wanting a centrally located apartment for a short stay in Paris. Easy walking distance to the Eiffel Tower and river and right next to La Motte Picquet Grenelle metro station with 3 metro lines. Monoprix supermarket directly opposite and plenty of places to eat and drink nearby (or a few stops on line 10 to the Latin Quarter for dinner.)

Date of stay: July 2020
Trip type: Travelled with family
Thank AMP511
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adrien Sardin, General Manager at Citadines Tour Eiffel Paris, responded to this reviewResponded 18 August 2020

Dear AMP511
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities.
We hope to welcome you again soon.
Kind regards,
Adrien

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2020

Check in process is a strange one, you have to sign up to something? But cannot check in without doing so?! Wifi works great, excellent room! Stunning view if you have an Eiffel Tower view room. Helpful staff, and Free Hot chocolate/coffee machine in lobby to help yourself at any time. Walking distance to the Eiffel Tower, and amazing little restaurant across the road with amazing staff. Will definitely return and definitely recommend.

Date of stay: February 2020
Trip type: Travelled with family
2  Thank Neucomadventures
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adrien S, General Manager at Citadines Tour Eiffel Paris, responded to this reviewResponded 2 March 2020

Dear Neucom,

Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities.

We hope to welcome you again soon.

Kind regards,
Adrien

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Reviewed 26 February 2020

wonderful stay wit a great view of Eiffel tower, and there is a supermarket very near, and dont forget the market. very good location with many restaurant. And there is walking distance to Eiffel tower .

Date of stay: January 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank MrsTan2912
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adrien S, General Manager at Citadines Tour Eiffel Paris, responded to this reviewResponded 2 March 2020

Dear Mrs Tan,

We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again.

Kind regards,
Adrien

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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