We booked in January when the cancellation policy was a "cancel for any reason". Our tour was cancelled because of COVID and we were told to "fill out a credit request". We were told it would be addressed 7 days before tour was scheduled because they were overwhelmed. Now we have been emailed saying they have changed their refund policy. I didn't realize you could change your refund policy AFTER I booked!
I am filing a complaint with the BBB and credit card company for my $451. I realize everyone has suffered through this crisis, but the shady way it was handled was unacceptable.