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Versailles Palace & Garden Tour w. Skip The Line Entry from Paris
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Reviewed 11 June 2020

Do not book with this company offered me a refund now only a credit I will never use, beware any potential customers you may be in the same boat as my partner and I

Date of experience: May 2020
2  Thank rbartley1956
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Tour G, Public Relations Manager at The Tour Guy, responded to this reviewResponded 17 June 2020

You’re right and we are sorry to be letting our customers down in this situation.
It has forced us to reach down into some of the fine print in our terms and conditions that we hoped would never see the light of day. We’ve updated our policy to the credit voucher system for future guests - which is becoming an industry standard. There will be no surprises if a pandemic or force majeure situation of this size arises again as our policy is now uniform with our response.

We deserve the 1-star review in this situation. We regret that we were not able to show you why our tours are consistently rated 5-Stars. We understand you are unhappy with credits but we are still hoping to make it up to you on your next trip. We are great at tours and terrible at pandemics.



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Reviewed 8 June 2020

We have previously used this company when we visited Italy. I did not hesitate to book with them when we were planning a trip to Paris and London. When covid destroyed our trip, we had to cancel. We received an email that we would be refunded. I have waited 3 months and have not received our money back. All other tours by different companies were quickly refunded. I am so upset that they are ghosting their past clients and future ones during these hard times. We don't know if or when we can travel again and like others, need this refund.

Date of experience: June 2020
7  Thank tomandjerryiss
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Tour G, Public Relations Manager at The Tour Guy, responded to this reviewResponded 11 June 2020

We are sorry to be letting our customers down in this situation. We are not ghosting clients and we do apologize for the timeline inconsistencies and delay in response time. We have severely under-estimated the length of time that we would be hindered by this pandemic.
We deserve the 1-star review in this situation, unfortunately. We are great at tours, as you have seen, but terrible at pandemics. We hope to have the opportunity to prove that to you again, when you are ready to travel.

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Reviewed 7 June 2020 via mobile

Please DO NOT EVER USE THE TOUR GUY (aka THE ROMAN GUY)!!!

I booked several tours with them in January 2020 for a trip to Italy that was supposed to occur in June 2020 (over $3500 worth!). They have been promising me a full refund since March 17, 2020 for tours that were not supposed to happen until mid June. They even sent me an email confirmation of the refund there were going to issue. They asked me to wait 30-90 days. I agreed. They called me in mid May asking if I’d accept a voucher and I declined. I called again and emailed. Now (early June) they decided to say that they’ve changed their policy and will only issue a voucher. And if I try to dispute it they will win and it will take up significant time for me to do so.

And they added a nice and nasty touch of automatically issuing a voucher the day after I told them that I would contest the charge with my credit card company if I had to. My credit card company just said that if a voucher is issued they won’t dispute the charge - something The Tour Guy already knew.

I was planning on booking the same 4 tours I originally booked when we were able to travel in the future, but now I would never use them. Never!

Date of experience: June 2020
7  Thank Jackie P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Tour G, Public Relations Manager at The Tour Guy, responded to this reviewResponded 11 June 2020

We are sorry to be letting our customers down in this situation. We would also like to apologize for the timeline inconsistencies, regarding the resolution of your cancelation request. We have severely under-estimated the length of time that we would be hindered by this pandemic. The pandemic has hit our sector hard and fast. It has forced us to reach down into some of the fine print in our terms and conditions that we hoped would never see the light of day. We’ve updated our policy to the credit voucher system for future guests - which is becoming an industry standard. There will be no surprises if a pandemic or force majeure situation of this size arises again as our policy is now uniform with our response.
We deserve the 1-star review in this situation. We regret that we were not able to show you why our tours are consistently rated 5-Stars. We understand you are unhappy with credits but we are still hoping to have the opportunity to make it up to you on your next trip. We are great at tours and terrible at pandemics.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2020

Abbie Mclean was our tour guide and she was absolutely amazing. She was very knowledgeable. You could tell she enjoyed what she does. This was a gift for my mom by my sister in law and my mom was so happy to revisit her city. I would recommend this to everyone.

Date of experience: May 2020
Thank 933SoniaC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 May 2020 via mobile

We greatly enjoyed the experience with Josephine this morning. She was interesting and knowledgable. There was a lot of fun information about the kings and life in the palace. Fantastic and highly recommend it.

Thank ElizVworldtravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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