Name: Nice City Hotel
Item: InterContinental Bordeaux - Le Grand Hotel, an IHG hotel
Rating: 4
Author: G0Lightly_2011

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All reviews opera house rooftop bar concierge desk gordon ramsey restaurant junior suite perfect location turn down service valet parking an upgrade beautiful room the heart of the city river cruise old building wine tour beautiful city spa square

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Arild D

New York City, New York

4

Reviewed 21 July 2024 via mobile

Ten at the ten

One of the great hotel experiences we've had in a years of travelling. The woman who runs the breakfast room is an absolute delight.

The hotel is totally quiet despite being in the center of just about anything you'd want to do in Bordeaux.

Bordeaux has so much to show you and experiment do not hesitate to contact the great concierge team who will recommend unforgettable activities.

Comfortable beds. Housekeeping able to accommodate short time to clean the room.
Attentive staff in the lobby.

I highly recommend Intercontinental, Bordeaux

Date of stay: May 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Tiaihau,

Thank you for your wonderful feedback! We are thrilled to hear that your stay with us was one of the best hotel experiences you’ve had in years of traveling.

We are particularly delighted that you enjoyed the breakfast service and found our team, especially the woman who runs the breakfast room, to be delightful. Your compliments will be shared with her and the entire team.

It's great to know that you appreciated the quietness of our hotel despite its central location, as well as the comfort of our beds and the efficiency of our housekeeping team. We're also pleased that our concierge team was able to assist you with unforgettable activities in Bordeaux.

Your kind words about our attentive lobby staff are much appreciated, and we look forward to welcoming you back on your next visit to Bordeaux.

Best regards,

Lucie from Marketing Department

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673patp

Boston, Massachusetts

272126

Reviewed 9 July 2024 via mobile

Unwelcome at the outside ground floor Bar

I have been to this hotel many times and had good experiences. Today was a very poor experience. I waited to be seated at the outside ground floor bar. I waited 10 minutes. Then when I told them a seat for one for drinks, they told me “impossible”. Yet there were about 8 people sitting having drinks. She told me they were short staffed and could not serve me. So I was simply rejected. This is very poor indeed. If so short staffed how come there were people drinking there and it wasn’t closed? Also there were four servers I saw running around serving those 8 people.. I expect a lot more from a hotel like this and to reject customers out of hand after having me wait 10 minutes was unacceptable to me. If you are short staffed close the area down don’t pick and choose who you let in or not. Amateur in my opinion.

Date of stay: July 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear 673patp,

Thank you for taking the time to share your recent experience at the InterContinental Bordeaux - Le Grand Hôtel. We are truly sorry to hear that your latest visit did not meet your expectations, and we extend our sincerest apologies for the inconvenience you encountered.

Indeed, we have recently faced staffing constraints, and we deeply regret that this impacted the quality of our service. Your experience at our outdoor bar is unacceptable and does not reflect the level of service we strive to provide to each of our guests.

Please rest assured that we take your comments very seriously. We will thoroughly review what happened to understand why there was such a lapse and to ensure it does not happen again in the future. Our goal is always to offer an exceptional experience, and it is clear that we failed this time.

We hope you will give us another chance to welcome you under better circumstances.

Once again, we apologize sincerely and thank you for your loyalty.

Sincerely,

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wonderer2703

Manchester, United Kingdom

103

Reviewed 21 June 2024 via mobile

Outstanding

I planned this trip as a surprise for my partner and it was a devine experience from beginning to end.Staff was so nice, with smiles on all the time and ready to help with anything you need. Lovely Agathe took us upstairs to our room which was located on the 3rd floor in a quiet area perfect for us to enjoy every single moment of our special time.We are so grateful for the upgrade they’ve given us and also for the whole experience.We’ve dined once in Bordeaux restaurant and the quality and freshness of food was exceptional.The Spa facilities are clean and pool was fantastic designed.

We will highly recommend to stay here if you visit Bordeaux!

Date of stay: June 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hello,

Thank you for your wonderful comment following your stay at the Grand Hôtel de Bordeaux. We are delighted to hear that your experience was great from start to finish.

We will pass on your kind words to Agathe, who will no doubt be delighted to know that she was able to make your arrival so special.

We are also delighted that you enjoyed the upgrade to your room and the tranquility of your third-floor location, allowing you to savor every moment of your special moment.

It's also very pleasing to read that our Bordeaux restaurant delighted your taste buds with the quality and freshness of its dishes.

Finally, we're delighted that you were able to enjoy our Spa facilities to the full extent of your expectations.

We look forward to welcoming you back for another exceptional experience at the Grand Hôtel de Bordeaux.

Sincerely,
Marion from marketing department

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KARDIKARDI

Oudenaarde, Belgium

137

Reviewed 3 June 2024

Amazing hotel in Bordeaux.

Super friendly staff, beautiful suite room, top rooftop bar with a nice view ver the city . And very nice restaurant with a big wine list and amzing frensh food !
When we come back to Bordeaux we will stay in this hotel again ! Also the parking lot of hte hotel is very big and easy to acces

Date of stay: May 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Kardikardi,

We would like to thank you for sharing your impressions with us.
We are delighted that you had an exceptional time. We have shared your impressions with our team, and we hope to have the chance to welcome you again during your next stay in Bordeaux.

Sincerely,

Marion Escalier from Marketing Department

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gl2849

Laguna Beach, California

73

Reviewed 20 May 2024 via mobile

Not even a 4 star hotel . Should be removed from the Fune Hotel Program

We booked thePrestige Suite thru Amex Fine Hotel program but this hotel is at most a 3 star. Room does have a nice view of the opera house but also can hear the train going by. There is no club lounge like other intercontinental. Furns look a bit worn and dingy( for a 1,600/ nite suite. Blackout curtain by bed is the cheap kind u buy and piece together. The velcro was worn so light comes in. The worse is the breakfast buffet. It’s like a grand. Entral station and they are always out of stuff. And when you ask they always would say 2 min and gave attutude. Room service was excellent. The billing i fo on tv made no sense and they ofter double or triple charge for items.

Date of stay: May 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear gl2849,

First of all, we would like to thank you for taking the time to share your experience at InterContinental Bordeaux - Le Grand Hôtel. We sincerely regret that your stay did not meet your expectations and apologize for any inconvenience.

We are delighted that you enjoyed the view from your Prestige Suite and the quality of the room service. However, we regret that several aspects of your stay did not meet your expectations.

We have taken note of your comments regarding the noise from the trolley, the furnishings and the blackout curtains. Please be assured that we will undertake a review to maintain our luxury standards.
We regret that the lack of a Club Lounge affected your stay.

Your comments regarding the breakfast buffet and service have been taken very seriously. We will increase our monitoring to ensure consistent product availability.

Again, thank you for your constructive comments. We look forward to welcoming you back and providing you with an experience that fully meets your expectations.

Sincerely.

Lucie from Marketing Department

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