Postage stamp sized room, just ridiculously small. Bathroom also tiny. Good staff. Short tram ride to popular part of Bordeaux. Cafes out front are okay, not great. It's not a great neighborhood, frankly. Not really at ease walking around at nice in the vicinity of the hotel. Only book here if there are no other options.
We arrived at 1am without a booking!
When we eventually found the man at the front desk he was quick and helpful to get us two rooms.
It's cheap for central Bordeaux however the rooms were small, clean, and functional. I wouldn't want to stay here long but it did the job.
It’s called Budget for a reason. Visited for the Rugby World Cup. Shared a twin room with another fan who thankfully was a mate, or it could have been a bit awkward squeezing round the bedroom furniture and sharing the facilities. Good point - fresh towels every day. Bad point - they were only slightly bigger than tea towels. Clean but not very comfortable bed with highly mobile mattress topper and the worst pillow in the world. Weak and cramped shower with a wall mounting which fell off. Air con? Not working initially and not exactly arctic after we complained. Repaired promptly however. Everything cheap when it was new and it isn’t new any more.
Breakfast also basic and self service / self clearing. Same every day. Staff tried hard, though.
Summary - served a purpose but wouldn’t use it again despite it’s convenient location. OK for a couple of days but you’ll need to set a low bar to avoid being disappointed.
Merci pour votre retour nous sommes ravis de vous avoir accueillis nous vous proposons l'essentiel pour une bonne nuit et un petit déjeuner gourmand
Nos équipes sont à votre service tout au long de votre séjour
N'hésitez pas à nous signaler tout dysfonctionnement pour que nous puissions y pallier
Au plaisir
Where do we start with Ibis Budget Bordeaux Gare Saint-Jean hotel?
Firstly, we walked into the room and the temperature of the room was over 40 degrees. It was disgusting and inhumane. It was impossible to even unpack due how hot it was.
We then went down to tell the front desk, to which he replied “oh, yes we do have a problem with our air conditioning”. He then offered us a fan.
We then tried to use the fan - which made no difference - it simply blew around hot air. So we were then moved to another floor. However, this was just as bad! It was unbearable. We were feeling so unwell due to the lack of sleep.
We also had a problem with the lock on our door. The door would not lock when closed - so we had to risk our valuables being stolen. This was unacceptable.
We would not stay here again.
We booked two nights, from 17 to 19 of June, in Bordeaux and when we arrived there was no one at the front desk to check us in. We had to wait for while, we also had to work, so it was a big issue for us to have to wait that long. Finally, after we checked in, we found out the air conditioner was broken for the entire building, except for the reception for some reason. When we went down to inquire, the receptionist said it was going to be fixed but that she couldn't make any promises - it's literally 40 degrees Celsius in Bordeaux.
So we can't work and cant sleep in this conditions, and had to find another place last minute, which cost us a lot more than what he had planned for our stay.
When we came back to talk to the manager next Monday (when he supposed to be working), he wasn't there. And we found out that our reservation was not cancelled. And employee told us that this is very strange and if the other person would cancel it we would get our money back. And we were advised to send email, which we did, numerous times, we called but it has been already almost 4 month and no one replied.
Never seen such ridiculous service in my life, we still didn't get refund and still could not contact a manager. What kind of hotel it is that stuff blames everything on a manager that is never there?
