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BillandAnne2015
Gatineau, Canada

Clean and secure in a good location

4.0 of 5 bubblesReviewed 24 May 2024
We took a chance and booked this hotel in advance for our 12-night stay in Bordeaux and turned out to be a fairly good choice. We booked a room with a balcony: it was one of the few – if only – such room, located on the fifth floor of the building facing Cours de la Somme. That balcony was actually a huge terrace: 500 square feet or 46 square metres. Much larger than the room itself! Everything was very clean. Even the kitchen, the fridge, the dishes, and the pots and pans.

For the first few days, the elevator worked but unfortunately, it didn’t for the rest of our stay but management made up to us for that technical glitch. The bed was really comfortable and there was really only one thing (besides the elevator) that we could have used: hot water in the kitchen and the bathroom sink. Fortunately – and mysteriously – there was plenty of hot water in the bath/ shower, although actually taking a shower was something of a challenge because the shower wand didn’t have much extension beyond one’s torso. Oh yes, we could have used a bit more space for the contents of our suitcases but that’s usually the case in Europe, from our experience.

The room didn’t have a lock box for our passports and other important documents but security at the hotel was like Fort Knox: there were codes for every main door that changed every Sunday, so our belongings were actually quite safe in our room. Between the two hotel buildings, they have a parking lot for a number of guest vehicles.

Michel, the head of reception was friendly and efficient, and had empathy for any problems we reported. The maids were all very friendly as well, and provided us with changes of sheets, towels and dishcloths whenever we needed them. We really felt sorry for these hardworking people on those days when the elevator was out and they appreciated our concern.

Despite being outside the downtown core, the location is really good. The train station is a 20-minute walk away (you could see the station from our rooftop perch). Groceries can be had within a 10-minute walk up or down Cours de la Somme. A further five-minute walk south of the U grocery store, you’ll find a couple of bar/brasseries, a great bakery and across from that a smoke shop (a.k.a. Tabac), where we bought mass transit passes.

Four bus routes pass up and down in front of the hotel and one, the number 15, will take you all the way north to the Bordeaux Lac shopping mall, one of the biggest in the region.

In all, we were happy to stay here and we were really glad the room heater worked very well because for most days, the weather was rainy and cold. We hope that won’t be the case during our next visit!
Date of stay: April 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed 18 May 2024

Hotel simple to reach from the airport with the tram, nice and comfortable, nice braeakfast and possibility to park the car in safe place.
Just some remarks about the floor maid: she entered the room even if we were still inside to clean it. I was on the mobile and she started to speak with me in any case (I think she should have gone away and come back later), she seemed to be upset for this. When we come back at the hotel at night the shower was not clean at all.
Our room was near the breakfast area and we had some noice while sleeping due to the other guests, the hotel is under restoration and >I hope the breakfast area could be placed in a better location.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Fabio D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 April 2024

We had a problem with one of the staff. One of our family stuck in the elevator for 1.30hrs and wanted urgent action but seem liked it was not a big deal.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ksooka243861
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 January 2024

Nice location near public transports, pubs, market, supermarket and at a foot distance of touristic sights. The building is not new, the rooms are spacious with a small kitchenette, comfy beds. Our window faced the street, so it was noisy.

Date of stay: January 2024
    • Value
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    • Cleanliness
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Review collected in partnership with this hotel
Thank fmonte190097
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Henri D, Service clients/Réception at Appart'hotel Victoria Garden Bordeaux Centre, responded to this reviewResponded 20 February 2024

Hello !
Thanks for your feedback we apologize for the noise from the street... For a further stay, please do not hesitate to ask reception for a quit room, we will do everything possible ti help you !
Kind regards,
Henri

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2024

We stayed in this hotel as a company of friends (ladies) during our stay in Bordeaux. It offers a nice opportunity to have a homelike atmosphere with a fully equipped kitchen where we could cook our dinner/drink tea. The reception managers were welcome, friendly and helpful. Breakfast was served with a variety of tasty meals (meat, cheese, bread, buns, pastry, pancakes, fruit, juices, coffee, tea, etc.) but there were no vegetables which was a bit frustrating. Good location of the hotel, just 15 minutes from the city centre and 20 minutes to the central railway station. With a generally comfortable stay, the hotel needs renovation like replacing old shabby furniture or making soundproof windows. We are, anyway, grateful for a comfortable stay and friendly atmosphere in this hotel.

Date of stay: January 2024
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Tatiana A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 January 2024

Nice place in a convenient location quite close to main attractions and city center.
The room was spatious for 4 people family and clean enough.
The bathroom had poor consumables (soap etc.) and the breakfast was poor in choices (no egg !).
A problem with the how water was rather bad lack of the moment.
The personnel was kind and helpful.
I would go again,
Small and cheap improvements can enhance its value for money.

Date of stay: January 2024
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Dimitris M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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