Name: Convenient location in Bordeaux
Item: Appart'hotel Victoria Garden Bordeaux Centre
Rating: 5
Author: B5552VHjanh

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All reviews place de la victoire on foot close to the city center private parking room key min walk fridge bedroom furniture

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134reinierm

Amsterdam, The Netherlands

1

Reviewed 15 July 2021

Unpleasant

It was my first time in Bordeaux and I loved the city, checked into the hotel real quick to change clothes and hop into the sunny dowtown area to watch the football game between france vs Hungary, allez les blues! Didn’t care to check the towels at the time as I didn’t shower.

Later on the next day my friend came across a dirty towel (smudged with I don’t know what). Didn’t care to make picture of it but did go to the staff to report it. Juan Pablo can confirm that.

The next day nobody seemed to know anything about it anymore when we asked (again) what they were going to do about this..

After multiple discussions the conclusion became clear, we were wrong and they were right.

Believe what you want to believe, but that towel was dirty as sh*t.

Don’t go to this hotel.

Date of stay: June 2021

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Sir,

I will tell you exactly the same thing we already told you and wrote to you in response of your previous comments.
I apologize but your room was verified by the housekeeper manager and nothing strange was found before your arrival.
We really care about our guest and we do our best for them to have a wonderful stay with us.
I wish you a lovely day !

Best regards - Michel Front desk manager.

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tomdY8805VG

1

Reviewed 15 July 2021

Nasty

This is the first review I write in my life, unfortunately out of an unpleasant necessity.

After a long great day in beautiful Bordeaux you want to come home to a nice and clean hotel room to get some rest and recharge.

This was not the case at all. The room was nasty, far from clean. After informing the hotel staff they checked and cleaned the room in our absence. When checking out this dirty hotel they told us the room always has been clean and asked for pictures for proof that we obviously didn't make.

We had to put a lot of energy and discussions. An inconvenient experience that you don’t want on your holiday.

I do not recommend this place, but I do recommend Bordeaux.

Date of stay: June 2021

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Sir,

We do not understand this comment as we have not had any such claims. We spoke with the front desk team, nobody got any similar situation. It can happened to have a software issue but if one of our guest got a room which is not ready yet, we always find a solution to satisfy our guest and we offer him another room.
If you make reference to the comment « Unpleasant » and « « Nasty », I apologize but we will tell you exactly the same thing we already told you and wrote to you in response of your previous comments.
Your room was verified by the housekeeper manager and nothing strange was found before your arrival.
We really care about our guest and we do our best for them to have a wonderful stay with us.
I wish you a lovely day !

Best regards - Michel Front desk manager

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MatsVU

2

Reviewed 11 July 2021 via mobile

Horrible management / Brown towel

There was 1 towel in a bin and 1 towel next to the sink which was used by somebody after going to the toilet - brown towel….. As soon as we noted this we told the front office, Juan Pablo (front Office) removed the towels immediately. We asked for compensation. They told us they found nothing and the manager told me they trust there cleaning en front office team. This is unacceptable and not how you handle this with your guests.

Using a towel after going to the toilet and then put it in the hotel room or nobody checked it?? removing the towel and then telling me it wasn’t there.

Don’t go to this hotel!

Date of stay: June 2021

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Sir,

I will tell you exactly the same thing we already told you.
You actually informed us that you found a dirty towels only on Sunday afternoon when you checked-in on Saturday. We were surprised of this situation because it never happened before. If I understand well your explanation was not clear because first of all, you informed us on Sunday that the dirty towels were on the shower, my colleagues cheked after you left and saw the towel in the trash. Then you changed your speech and said that the towel were actually on the trash.
I apologize but your room was verified by the housekeeper manager and nothing strange was found.

However, as we are a respectfull company and the satisfaction of our guest is our priority, we were pleased to offer you a discount for your next stay with us. Like that you could be able to see again that we care about our guest and offer accomodations perfectly clean.
Unfortunatly you refused our offer.

I wish you a lovely day !

Best regards - Michel Front desk manager

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ArnieJ

Yakima, Washington

3417

Reviewed 10 January 2020

Lace Up Your Hiking Boots

The hotel is located a quite some distance from the city center so be prepared to accumulate some serious mileage. The hotel itself is reasonably nice and secured by a gated entrance. Not sure if this is because the area surrounding the hotel looks like it has seen much better times. The neighborhood was a bit seedy looking. Staff was congenial and helpful. Breakfast was a typical affair found in most French hotels these days.

Date of stay: September 2019

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hello Amie,

Thank you for you interest in our residence, i'm glad that you enjoyed our staff and breakfast.
No worries it's a popular borough but it's safe, i'm surprised by your remark because we are located at 6 minutes walking distance from Place de La Victoire which is in the downtown.

Thanks,
Maéva

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Annamaria D

Budapest, Hungary

4932

Reviewed 20 December 2019 via mobile

Simple but ok

Location is good and safe. From the street it looks not so nice. First we got a smelly, small and dark room on the 1st floor. We asked for another and got a perfect one in the front building, much bigger and a little view to the city. Heating was not working well, the receptionist tried to help with a portable heater and blankets. Some details are annoying and unpractical in the rooms, like I could never cook the that kitchenette. But its OK for 2-3 nights. The definite highlight was the breakfast!

Date of stay: November 2019

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Anna,
Thank you for taking time to write this feedback, i noticed that you enjoyed the breakfast and the location.
We are sorry for the first room, we shouldn't give you this one, hopefully i can see that the staff has been reagent.
I hope you will come back !

Maéva

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