Some of the politest and helpful staff I've ever met and done in a very quiet way. Beautiful premises. Don't know who supplies the beds and quilts but had a very relaxed sleep for the time I stayed there. It's in a quiet neighbourhood and a little bit outside of the centre so if you're not driving then there's a tram 10 minutes walk away which will take you into the city. Enjoyed my trip and I wouldn't hesitate to stay in this hotel again.
We traveled to Bordeaux from Paris, and thought the property was beautiful and the rooms were updated and spacious. It was a nice change from Paris. The staff was very welcoming and I had an exceptional experience with concierge that helped to secure dining reservations, set up Chateaux tastings with transportation, and recommend a boat rental in Arcachon. The local recommendations really made it a fantastic experience. The pool was nice, but we didn't get an opportunity to dine in the restaurant. We will return to Mondrian the next time we are in Bordeaux.
Very nice hotel located in Bordeaux right next to the city centre! The rooms are fantastic as well as the amenities! Breakfast is very nice, with a special touch, not only with the basic stuff even for a 5 star! brand new hotel, very well treated, I fully recommend it!
We had been really looking forward to staying at The Mondrian.
We booked the Summer Offer B and B which included, room available from 9am, (Heure d'enregistrement: La chambre est disponible à partir de 09:00.) and ...
"Arrive when you want, parking is on us, get upgraded, sip a cocktail per person at the bar, and leave by 2pm" ...
We arrived with our car and had to go looking for the valet - there was no sign to clearly indicate where the reception was so I first went in to the restaurant where a member of staff (not overly friendly) sort of directed me.
Once at the reception, after a short wait, we began the booking in process. It was shortly after 2pm and the receptionist said she had to phone to check if our room was ready! I advised that it was supposed to be ready from 9am (as per my booking conditions) and she said that it is hard to have the room ready for 9am if people are leaving from the night before after 12pm! I had to mention the upgrade also - the receptionist clearly wasn't aware about the terms of the offer!
I had to go back to the reception to ask about our free cocktail. The male member of staff seemed surprised we hadn't been given our voucher at checkin. No apology was offered.
I have to say the room was beautiful and would have been perfect if the airconditioning worked. There was also slime of some sort on the table and a grape seed in the bathroom that a previous occupant must have spat out! Other than that the room appeared to be clean.
There was a heatwave warning in force and in any event, no-one wants to sleep in a warm room. I spoke to a member of staff at the reception if he would be able to set the aircon to 17.5oC - he advised that a technician would look at the problem remotely. When we arrived back to our room after dinner the thermostat initially read as 17.5oC (although it certainly didn't feel like that). We were unable to sleep as it was so warm! I got up at one stage and the thermostat was showing 21oC - I guess the technician turned it up again remotely.
The bed was harder than I am used to and the pillows were too soft.
We ate at the hotel's restaurant, Morimoto - separate review but bottom line we were not impressed.
Breakfast was okay but coffee and omelette order was slow and the member of staff wasn't particularly pleasant. It was not a 5 star breakfast by any means!
At check out our bill included the parking which was supposed to be complementary as per our offer. The receptionist seemed reluctant to deduct it from the bill and made it sound as if she was doing us a favour rather than it being her mistake. She didn't apologise!
The Summer B and B offer turned out to be a bit of a scam! If you have booked this package make sure you get what you are paying for and check your bill.
We did have a nice enough stay as the hotel itself was beautiful - but although the hotel may look 5 star the service, staff and room comfort are definitely not.
The receptionist (the same one booked us in and checked us out) was very unprofessional given that she clearly did not know the details of the packages offered by the hotel and it left us feeling rather embarassed having to ask and check every detail because she didn't know her job! We wouldn't go again and won't be recommending this place to our friends.
I recently stayed at the Mondrian, and it was an outstanding experience from start to finish. The staff were incredibly welcoming and attentive, making sure every need was met with a smile. The room was impeccably clean and beautifully decorated, offering a comfortable and luxurious retreat after a day of sightseeing. The hotel's amenities, including the spa and pool, were top-notch and added to the overall enjoyment of my stay.
