10/10 for everything about FirstName Bordeaux. The hotel itself is beautifully furnished, very relaxed and modern. All the staff we encountered were friendly and helpful. The room was beautifully laid out and we had the best night sleep - even asked where they got their beds and pillows from! Had dinner one evening and the food was sublime. There is a tram station close to the hotel and this takes you directly to the airport. Hotel is close to other restaurants and about a ten minute walk to many attractions. Highly recommend. Diolch yn fawr FirstName Bordeaux

Unless you don't care if the hotel where you booked a reservation and made a first night deposit gives away your room, do NOT book a room at FirstName Bordeaux -- which, by the way, is a Hyatt hotel. My wife and I were traveling from Amsterdam to Bordeaux but when our direct flight was cancelled, I called FirstName Bordeaux, where we had booked a reservation, to let them know that we were catching a later flight and that we would not arrive till close to midnight. We were told not to worry, our room would be waiting for us when we got there. When we checked in that night, we were informed that the room had been given away despite the promise to hold it and that the hotel had found us another room elsewhere in the city and that since they couldn't reach a taxi at that late hour, we would have to walk there. We chose a Hyatt hotel because we figured it was a reliable chain. Boy, were we wrong! My advice -- try any other hotel if you're planning to visit this elegant city and don't want to be wandering around from hotel to hotel at midnight.

We loved this hotel and the location was perfect. Great walking distance to everything. Staff were wonderful. Direct access to and from the airport right outside the door. Bus G one street over takes you to the train station. Transit and people in Bordeaux helpful and friendly!