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A great hotel, finally showing traits of what a 4 star hotel should look and feel like. Great location, friendly, happy, helpful staff, big, bright, clean rooms. Good quality tea and coffee. Love the communal kitchen with access to clean, cold filtered water and juice. Loads of charging facilities. The automatic vacuum in the hall is a funny but welcome sight. Pillows which don’t smell stale.
Only things I suggest is locking the huge bottles of gel and shampoo so uncivilized guests don’t tamper with them, putting the duvet in a cover rather than between two sheets which is annoying. Slippers since a trip or two to the kitchen is likely.
Date of stay: September 2024
Trip type: Travelled solo
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Erwan Beccaris, Service clients/Réception at FirstName Bordeaux, responded to this review
Responded 1 week ago
Dear nomadicthoughts,
Thank you for your fantastic feedback! We’re thrilled you had such a positive stay and enjoyed our facilities, location, and attentive team.
We appreciate your suggestions regarding the bathroom amenities and bedding setup, and we’ll definitely consider adding slippers for more convenience.
We can’t wait to welcome you back on your next visit to FirstName Bordeaux!
Best regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Great friendly staff, clean comfortable rooms and top notch dining. We enjoyed staying there in a very nice location.
Date of stay: September 2024
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Erwan Beccaris, Guest Services / Front Office at FirstName Bordeaux, responded to this reviewResponded 4 weeks ago
Dear BAB12013,
Dear Guest,
Thank you for your fantastic review and for the 5/5 rating—it's our greatest reward and means a lot to us. We’re delighted to hear you enjoyed our friendly Team, clean and comfortable rooms. Your kind words are incredibly encouraging and inspire us to continue providing exceptional service.
We look forward to welcoming you back for another wonderful stay!
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
My wife and I stayed here due the exception value and location of the hotel. Just steps away from the hotel, you are in the heart of the energetic downtown area. Friendly and helpful staff who took time to explain the city and markup a map for us.
Date of stay: September 2024
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Erwan Beccaris, Guest Services / Front Office at FirstName Bordeaux, responded to this reviewResponded 4 weeks ago
Dear Conor E,
Thank you for your kind review! We’re delighted to hear that you and your wife enjoyed your stay and appreciated the value and prime location of our hotel. We’re also thrilled that the recommendations from our Guest Relations team contributed to making your stay unique and memorable.
We hope to welcome you back soon for another perfect stay!
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We were a group of 7 staying at the hotel for a girly weekend in Bordeaux. The hotels location was brilliant with easy access links to the city and the airport. The hotel offers parking which us useful. The bar was lovely as were all of the staff. The rooms were really nice and the beds were the most comfy I have had staying in any hotel!
Date of stay: August 2024
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Erwan Beccaris, Guest Services / Front Office at FirstName Bordeaux, responded to this reviewResponded 4 weeks ago
Dear 890kellyl,
Thank you for your lovely review! We’re thrilled that you and your group had such a fantastic stay with us during your girly weekend in Bordeaux. It’s great to hear that you enjoyed our convenient location, comfortable rooms, and especially our cozy beds!
We’re also glad the bar and our Team made a positive impression. We look forward to welcoming you back on your next visit!
Best regards,
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Really nice hotel and experience! It is a little unassuming from the outside, but a fun vibe once inside. The room is well-designed and comfortable, and the lobby bar/restaurant is great. Also, the staff were all really nice and helpful. I'd definitely recommend this hotel.
Date of stay: August 2024
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erwan Beccaris, Guest Services / Front Office at FirstName Bordeaux, responded to this reviewResponded 4 weeks ago
Dear alittlejared,
Thank you for your fantastic review! We're delighted that you had such a positive experience and found our hotel's vibe, design, and comfort to your liking. It's great to hear that our lobby bar and restaurant met your expectations, and that our team made you feel welcome and well taken care of.
We truly appreciate your recommendation and hope to have the pleasure of welcoming you back on your next visit!
Warm regards,
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Didn't know what to expect from this hotel. We just went by Trip Advisor ratings and its location just outside the old section of the city to make our decision. It happens that this hotel has a light airy vibe that immediately put my son and me completely at ease and put a smile on our face.
Date of stay: August 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erwan Beccaris, Guest Services / Front Office at FirstName Bordeaux, responded to this reviewResponded 4 weeks ago
Dear Bob H,
Thank you for your wonderful review! We're thrilled to hear that you and your son enjoyed the light and airy vibe of FirstName and that it helped make your stay so pleasant. It's always a pleasure to hear that our atmosphere brought a smile to your faces.
We appreciate you choosing our hotel based on TripAdvisor ratings and our location. We hope to welcome you back soon for another delightful stay!
Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
