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Jared

Perfect choice for our visit

5.0 of 5 bubblesReviewed 1 Sept 2024
Really nice hotel and experience! It is a little unassuming from the outside, but a fun vibe once inside. The room is well-designed and comfortable, and the lobby bar/restaurant is great. Also, the staff were all really nice and helpful. I'd definitely recommend this hotel.
Date of stay: August 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erwan Beccaris, Guest Services / Front Office at FirstName Bordeaux, responded to this review
Responded 15 Sept 2024
Dear alittlejared,

Thank you for your fantastic review! We're delighted that you had such a positive experience and found our hotel's vibe, design, and comfort to your liking. It's great to hear that our lobby bar and restaurant met your expectations, and that our team made you feel welcome and well taken care of.

We truly appreciate your recommendation and hope to have the pleasure of welcoming you back on your next visit!

Warm regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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11 - 16 of 159 reviews
Reviewed 30 August 2024

Didn't know what to expect from this hotel. We just went by Trip Advisor ratings and its location just outside the old section of the city to make our decision. It happens that this hotel has a light airy vibe that immediately put my son and me completely at ease and put a smile on our face.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Bob H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erwan Beccaris, Guest Services / Front Office at FirstName Bordeaux, responded to this reviewResponded 16 September 2024

Dear Bob H,

Thank you for your wonderful review! We're thrilled to hear that you and your son enjoyed the light and airy vibe of FirstName and that it helped make your stay so pleasant. It's always a pleasure to hear that our atmosphere brought a smile to your faces.

We appreciate you choosing our hotel based on TripAdvisor ratings and our location. We hope to welcome you back soon for another delightful stay!

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2024

We stayed at firstname as our father was in hospital near by and Angelica and the rest of the team were so kind and attentive throughout our stay. The rooms are spotless and very comfortable and quiet. It’s in a good spot to get out and about easily, lots of places to eat close by and the food in the restaurant there is good too. We will definitely be coming back again (hopefully under better circumstances) and would highly recommend staying here. Thank you again to Angelica and the rest of the team for being so brilliant to us.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank emily_mcdon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erwan Beccaris, Guest Services / Front Office at FirstName Bordeaux, responded to this reviewResponded 16 September 2024

Dear Emily_macdon,

Thank you so much for your kind recommendation and for taking the time to share your experience with us. It was a pleasure for Angelica and the entire team to host you during such a challenging time, and we’re delighted to hear that you found our rooms comfortable and our location convenient.

We hope to welcome you back under better circumstances, and we’ll do our best to make your next stay just as enjoyable. Your kind words mean a lot to the whole team.

Looking forward to seeing you again soon.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2024

Excellent hotel - friendly, courteous staff who were always generous with their time and help. Great location with a tram stop, direct from the airport, just outside the hotel entrance - less than 2 euros for the journey. Also brilliant hypermarket acoss the road! Easy access and walk to the centre of Bordeaux centre and in many way First Name is ideally located on the edge of the city in a quiet area - some lovely restaurants/wine bars just around the corner (vear left up the hill at the Kilkenny Irish Pub) from the hotel. The food in the hotel is very good and reasonably priced - drinks lovely but a bit on the expensive side (5 Euro for 25 cl lager - a big let down).

Also, whilst appreciating the 'eco arguement' a small fridge in the room would be great - sorry but the 'Group Kitchen' concept does NOT work - e.g. the fridge had a lot of stale food in it and drinks that were left to chill were taken by other guests ( they probably thought they were free to guests).

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank John Joseph K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erwan Beccaris, Service clients/Réception at FirstName Bordeaux, responded to this reviewResponded 10 September 2024

Dear johnjosephk,

Thank you so much for your detailed and positive review!

We’re thrilled to hear that you enjoyed the friendliness and helpfulness of our Team, as well as FirstName location with easy access to Bordeaux’s center and public transport. It’s wonderful to know you made the most of the local restaurants and bars, and found the nearby supermarket convenient.

We’ve taken note of your comments about the drink prices and the Kitchenett concept. We understand the inconvenience of not having a fridge in the room and will look into improving this setup for future stays.

Your feedback is valuable and helps us continue to improve. We hope to welcome you back soon for another pleasant experience.

Thanks again!

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Reviewed 13 August 2024

I used a mug the day of check in - and the next day, after our room was refreshed, I reached for the upside down mug (indicating it was a new/fresh one), and upon closer inspection, it still had tea stains/smells from the previous day, meaning they do not clean the mugs, and just rinse and put it back. Kind of gross considering I don't know whether they've washed it properly since the last guests at all. I have also fallen ill, which may or may not be due to this.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Juno31288
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erwan Beccaris, Service clients/Réception at FirstName Bordeaux, responded to this reviewResponded 14 August 2024

Dear Jamie T,

Thank you for bringing this to our attention. We sincerely apologize for the oversight regarding the cleanliness of the mug in your room. This is not the standard of service we strive to provide, and we understand your concern. Please be assured that we are addressing this issue with our housekeeping team to ensure that it does not happen again. We also hope that you feel better soon. Your feedback is invaluable in helping us improve.

Best regards

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Reviewed 9 August 2024

Great location, close to all the tourist attractions without being in the middle of all the mayhem. Very clean and fully equipped with all the necessary items for a comfortable stay. I thought the handheld steamer was genius! The bed was so comfy I didn’t want to wake up in morning. The staff was super helpful and attentive. I think the hotel is great value for the comfort it provides. Highly recommend!

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Yshlych
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erwan Beccaris, Service clients/Réception at FirstName Bordeaux, responded to this reviewResponded 14 August 2024

Dear Yshlych,

Thank you so much for this wonderful review! Your satisfaction is our greatest reward and motivates us to continue providing quality service. We're delighted to hear that you enjoyed our location, the comfort of our rooms, and the attentiveness of our staff. Your recommendation means a lot to us, and we look forward to welcoming you back soon. Thank you again for your trust!

Best Regards

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