I used a mug the day of check in - and the next day, after our room was refreshed, I reached for the upside down mug (indicating it was a new/fresh one), and upon closer inspection, it still had tea stains/smells from the previous day, meaning they do not clean the mugs, and just rinse and put it back. Kind of gross considering I don't know whether they've washed it properly since the last guests at all. I have also fallen ill, which may or may not be due to this.
Dear Jamie T,
Thank you for bringing this to our attention. We sincerely apologize for the oversight regarding the cleanliness of the mug in your room. This is not the standard of service we strive to provide, and we understand your concern. Please be assured that we are addressing this issue with our housekeeping team to ensure that it does not happen again. We also hope that you feel better soon. Your feedback is invaluable in helping us improve.
Best regards
Great location, close to all the tourist attractions without being in the middle of all the mayhem. Very clean and fully equipped with all the necessary items for a comfortable stay. I thought the handheld steamer was genius! The bed was so comfy I didn’t want to wake up in morning. The staff was super helpful and attentive. I think the hotel is great value for the comfort it provides. Highly recommend!
Dear Yshlych,
Thank you so much for this wonderful review! Your satisfaction is our greatest reward and motivates us to continue providing quality service. We're delighted to hear that you enjoyed our location, the comfort of our rooms, and the attentiveness of our staff. Your recommendation means a lot to us, and we look forward to welcoming you back soon. Thank you again for your trust!
Best Regards
We stayed here for one night with our two children (10 and 12). We didn't leave the hotel as we were tired and were coming back to Bordeaux during our stay. All the staff were friendly and helpful. We had adjoining rooms and the rooms were fresh, clean, quiet and relaxing. The restaurant was a great place to sit with the family and the food for dinner and breakfast was exquisite. We also got a modern late night feeling from the bar which you could take or leave if you had children with you. We will definitely stay here again and we have already recommended to friends.
Dear LoveTravel622852,
Thank you so much for your wonderful review! We’re delighted to hear that you and your family had such a positive experience with us. It’s fantastic to know that our rooms, restaurant, and bar met your expectations and provided a memorable stay.
We’re grateful for your recommendations and look forward to welcoming you back in the future!
Best wishes,
Votre Team FirstName
The hotel was reasonably priced but exceeded all the expectations. The staff was accommodating and friendly
Dear Sophilas26,
Thank you so much for your fantastic review! We’re thrilled to hear that our hotel exceeded your expectations and that our Team made a positive impression. It’s wonderful to know we surprised you in the best possible way.
We look forward to welcoming you back!
Best regards,
Votre Team FirstName
