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Bill B
Athens, Greece

improvements for hotel check-in's

2.0 of 5 bubblesReviewed 13 Jun 2023
I had 2 extreme experiences...the first and of course first impressions are the most lasting... we arrived to check in and I had to look around for someone to talk to and a young man came out of a small office and looked at me like I had 2 heads and said nothing... I asked if we could check in ( this was 1:15 pm or so) and all he said was "can't check in until 2 pm" and that was it never smiled,never ask any other questions... in other words probably the worst attitude of any hotel I have been in. The check out which of course was rather simple but there was a young women and young man with big smiles asking if they could help and check us out...complete opposite of the the check-in. thank you !
Date of stay: June 2023
Trip type: Travelled as a couple
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Constance Chanoni, Directeur général at Mercure Bordeaux Gare Atlantic, responded to this review
Responded 14 Jun 2023
Dear guest,
Thank you for your review, welcoming our guests is very important to us and we are sorry that you did not feel welcome at first.
We will make sure to offer you a constant service and smile next time.
Best regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 14 June 2023 via mobile

The Mercure hotel is conveniently located opposite the main train station of Bordeaux, Saint Jean. There is also a tram stop at this location. From the airport you can either take the shuttle bus for 8€ which goes direct from the airport to the train station or you can use the tram from the airport with 1 change at €1.70
The hotel has been recently renovated within the traditional historic building taking up a corner site. The ground floor is occupied by a bar bistro which always seemed popular and had good reviews. There was also a nice lounge sitting area which extended into the breakfast area. There is no reception in the traditional sense but instead a station which was always attentively attended to. The decoration was very modern with good attention to detail and plush furnishings.
As an Accor member I was graciously upgraded from a classic to a superior room. The room was a good size and had a separate seating area in a sunken part of the room accessed by a few steps. This allowed the benefit of the full length historic window to flood light into the room. The bed was extremely comfortable and was overlooked by a large screen TV. There was ample lighting options around the bed and usb ports in the side light. The room came with tea and coffee facilities and free water which could be refilled at the water station in the corridor. The bathroom was bright and modern with large walk in shower. The decor was modern and elegant and to a four star standard.
It should be noted that only the privilege rooms come with a fridge and coffee machine.
The WiFi had good open connectivity with speeds of up to 50mbs.
Overall this is a very pleasant hotel with easy access via tram to the rest of Bordeaux. The staff were very friendly and welcoming, the room comfortable and good value for money.

Date of stay: June 2023
Trip type: Travelled solo
Thank SoloStays
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Constance Chanoni, Directeur général at Mercure Bordeaux Gare Atlantic, responded to this reviewResponded 14 June 2023

Dear SoloStays,
A perfectly detailed review following your stay, we could not have done better.
We were glad to offer you a wonderful experience with us and to upgrade you in a superior room..
We will be pleased to welcome you anytime soon.
Best Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2023

The location of the hotel was very good - it was opposite the station. The trams to the main tourist area were very close. Check in was fairly simple. The room was clean and a good size with air-con. Cold drinking water was provided. The shower room was clean with shower gel and hand soap provided. Good quality towels. The self-serve breakfast was good however there was nobody available to help with the coffee machine so we had to go to an office to ask. The person who came to help was rather brusque unlike the friendly receptionist.

Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank hcam08
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Constance Chanoni, Directeur général at Mercure Bordeaux Gare Atlantic, responded to this reviewResponded 14 June 2023

Dear Hcam,
Such a warm review, many thanks!!
Hope to see you again very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2023

This was a very nice hotel conveniently located just across from doors into the main train station in Bordeaux. The room was extremely comfortable and had everything we needed. The staff was very efficient and friendly. Finally, given its location across from a very busy transportation hub, it was fairly quiet.

Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank irawine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Constance Chanoni, Directeur général at Mercure Bordeaux Gare Atlantic, responded to this reviewResponded 14 June 2023

Dear Irawine,
We are glad to read you enjoyed your stay in Bordeaux.
Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2023 via mobile

Level of service more appropriate for a two stars hotel than a four stars;

The room hasn’t been cleaned in the last 48 hours nor towels were replaced.

Yesterday (end of the year’s eve) we came back at 03.45 am and the persone in charge of the night shift was asleep;

nobody answered the bell and we had to call by phone SEVEN TIMES to have someone answer and let us in;

he did non even care showing up to apologize for letting us wait 20 minutes freezing outside, just opened the door and that’s it.

Rooms are cold, AC is self-limited to 21 degrees but I do not even think that is the actual temperature in the room; when we told to the receptionist that room was cold he just did not care and told us that he had no solution to our problem.

Not a positive experience at all, only positive points are the breakfast and the position of the hotel.

Date of stay: January 2023
Trip type: Travelled as a couple
Thank francescom15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Constance Chanoni, Directeur général at Mercure Bordeaux Gare Atlantic, responded to this reviewResponded 14 June 2023

Dear Francescom,
We are sorry about your inconvenient experience.
About the heater in room, french government asked for 19 ° C in room, we let to 21°C for your comfort. We can not change about this policy.
Regards,

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Reviewed 29 September 2022 via mobile

A hotel of 2 parts I think. Very quiet at weekends so loved getting a free upgrade to a junior suite ( downstairs bedroom from an entry level mezzanine). During the week this is a busy business hotel I gather.

As it was quite quiet it was possible to talk to the (always, it seemed) on duty manager Laure who was so friendly & helpful in recommendations in the city

The room was comfortable, quiet & well equipped. Breakfast was good. Good experience because I had recently had a couple of less good Mercure experiences in the UK recently. Mercure clearly better on their home turf

The hotel is quite easy to find but the area has bad traffic in Friday evening rush hour (where doesn't). If you have a car you have to go to outside parking- underneath the main rail station opposite. This is quite a cramped car park with a tricky to find entrance (best check on arrival with reception) that cost 29 euros per day

The area of the hotel, because its by a station, felt a bit shabby & I didn't find the nice areas until later but the station is excellent for city public transport so quite a good choice overall

A chain hotel where the staff made it seem more like an independent over the weekend. Excellent choice if you arrive by train, maybe less good if by car

Date of stay: September 2022
Trip type: Travelled as a couple
1  Thank Tastydogs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Constance Chanoni, Directeur général at Mercure Bordeaux Gare Atlantic, responded to this reviewResponded 14 June 2023

Hey Tastydog,
Many thanks for the review!

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