This was a very nice hotel conveniently located just across from doors into the main train station in Bordeaux. The room was extremely comfortable and had everything we needed. The staff was very efficient and friendly. Finally, given its location across from a very busy transportation hub, it was fairly quiet.
Dear Irawine,
We are glad to read you enjoyed your stay in Bordeaux.
Best Regards,
Level of service more appropriate for a two stars hotel than a four stars;
The room hasn’t been cleaned in the last 48 hours nor towels were replaced.
Yesterday (end of the year’s eve) we came back at 03.45 am and the persone in charge of the night shift was asleep;
nobody answered the bell and we had to call by phone SEVEN TIMES to have someone answer and let us in;
he did non even care showing up to apologize for letting us wait 20 minutes freezing outside, just opened the door and that’s it.
Rooms are cold, AC is self-limited to 21 degrees but I do not even think that is the actual temperature in the room; when we told to the receptionist that room was cold he just did not care and told us that he had no solution to our problem.
Not a positive experience at all, only positive points are the breakfast and the position of the hotel.
Dear Francescom,
We are sorry about your inconvenient experience.
About the heater in room, french government asked for 19 ° C in room, we let to 21°C for your comfort. We can not change about this policy.
Regards,
A hotel of 2 parts I think. Very quiet at weekends so loved getting a free upgrade to a junior suite ( downstairs bedroom from an entry level mezzanine). During the week this is a busy business hotel I gather.
As it was quite quiet it was possible to talk to the (always, it seemed) on duty manager Laure who was so friendly & helpful in recommendations in the city
The room was comfortable, quiet & well equipped. Breakfast was good. Good experience because I had recently had a couple of less good Mercure experiences in the UK recently. Mercure clearly better on their home turf
The hotel is quite easy to find but the area has bad traffic in Friday evening rush hour (where doesn't). If you have a car you have to go to outside parking- underneath the main rail station opposite. This is quite a cramped car park with a tricky to find entrance (best check on arrival with reception) that cost 29 euros per day
The area of the hotel, because its by a station, felt a bit shabby & I didn't find the nice areas until later but the station is excellent for city public transport so quite a good choice overall
A chain hotel where the staff made it seem more like an independent over the weekend. Excellent choice if you arrive by train, maybe less good if by car
Hey Tastydog,
Many thanks for the review!
My wife and I stayed here for one night at the beginning of September 2022. Hotel is newly renovated - we could smell the fresh paint. Hotel was clean and modern and out ensuite bedroom was spotless. Hotel is almost directly opposite the railway station but we were not affected by noise. The better parts of Bordeaux are within walking distance but the city centre is probably a mile or so away. Buffet Breakfast at the hotel is ridiculously expensive (€18) when you can just cross the street to a number of cafes and get a coffee, orange juice and croissant for a fraction of the price.
Dear Daisysnicks,
Thank you very much for your comment following your stay at Mercure Bordeaux Gare Atlantic
I'm in love to read you've appreciate the position of the hotel and the modern decoration.
About the price of the breackfast, 18€ is the price of the all you can eat buffet, with a lot of different items. We have a second breckfast menu with only hot drink, orange juice, croissants, bread, jams and butter for 8€.
Hope to see you soon,
Kind regards,
Guilhem,
Votre contact privilégié au Mercure Bordeaux Gare Atlantic
We stayed here for seven nights and really liked everything about this relatively newly built hotel. The location is excellent for tram and train connections and whilst the area is a little bit ‘rough around the edges’ this hotel is the best option in the area. The area around Gare St Jean is not like Gotham City pre-Batman, it just has a few people who linger in the area who it is best avoiding, which is easily done.
Our room was spacious, had great air conditioning and sound proofing. The bed was lovely and comfortable and the room was furnished nicely. The shower was amazing.
We had breakfast each morning and the quality and selection of the food was good. The lady who looked after the breakfast buffet most mornings was always friendly and helpful.
The trams in Bordeaux are very good and as this hotel is next to a tram stop we found getting into the city centre took about ten minutes. Another big bonus if you choose this hotel.
We enjoyed our stay and loved Bordeaux!!!
WOAW !
Thank you very much for your lovely comment after your stay in our new brand hotel. It was a real pleasure to welcome you !
We will be very happy to welcome you an other time !
See you soon,
Have a lovely day,
Guilhem,
Votre contact privilégié au Mercure Bordeaux Gare Atlantic
