Level of service more appropriate for a two stars hotel than a four stars;
The room hasn’t been cleaned in the last 48 hours nor towels were replaced.
Yesterday (end of the year’s eve) we came back at 03.45 am and the persone in charge of the night shift was asleep;
nobody answered the bell and we had to call by phone SEVEN TIMES to have someone answer and let us in;
he did non even care showing up to apologize for letting us wait 20 minutes freezing outside, just opened the door and that’s it.
Rooms are cold, AC is self-limited to 21 degrees but I do not even think that is the actual temperature in the room; when we told to the receptionist that room was cold he just did not care and told us that he had no solution to our problem.
Not a positive experience at all, only positive points are the breakfast and the position of the hotel.