Dear agl120854,
Thank you for taking the time to share your feedback about Renaissance Bordeaux Hotel.
I am sorry that our location did not meet your expectations. The airport is located 20 minutes from us & 30 minutes from the historic center by car, not the best indeed if you wish to stay very close from it. You have the choice of where it is more convenient for you to stay !Also, we are located in the vibrant area of Les Bassins à Flot, and the tramway of the city will bring us directly into the historic center within 15 minutes (5 stops). Regarding our neighbour The Wine Museum, it is opened everyday. I am sorry for the misunderstanding ! For more information, our Reception is at your disposal, don't hesitate to ask us.
Regarding our architecture & decoration, our mystical entrance is in fact located in the old grain silos of the city, cylinders of 30 meters high, which make our place unique!
We also apologize for any discomfort caused by the initial room placement near the elevator, and for the lack of you welcome you felt. Rest assured that we are always here to help you with any request. We will redouble our vigilance to avoid this from happening again.
We're sorry to hear about the difficulties you encountered with the parking. This one does not belong to the hotel but rest assured we will infomed them about this situation so that they will ensure better access for early departures in the future.
Despite these issues, we appreciate that you found the hotel clean and functional. We value your feedback as it helps us improve our services.
Thank you again for sharing your experience. We hope you might consider staying with us again in the future, allowing us the opportunity to provide a better experience.
Kind regards,
Gabriel PAYET
Guest Experience Supervisor