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idersair
Paris, France

Go there!

4.0 of 5 bubblesReviewed 21 Dec 2022
Next (about 1 minute of walk) to Bordeaux Saint-Jean train station, close to two the tramway lines, within walking distance from the city center. Nice warm welcoming staff. Breakfast there is generous.
Date of stay: December 2022
Trip type: Travelled solo
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marjorie Delamare, Directeur général at Best Western Plus Gare Saint Jean, responded to this review
Responded 22 Dec 2022
Dear guest,
Thank you for taking the time to share your review with us.
We are delighted that you enjoyed the hotel's proximity to public transport and the city centre of Bordeaux. We are also pleased that you enjoyed the warm welcome from the staff and the generous breakfast. The sweetness of our famous canelés or the taste of our homemade cakes are always a nice way to start the day.
I hope we will have the pleasure of seeing you again for a future stay.

Marjorie Delamare, Hotel Manager
Best Western Plus Gare Saint Jean **** 
+33 (0)5.56.91.72.16
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews train station gare saint jean travelling by train hour reception excellent location stayed here for one night comfortable bed breakfast was excellent small room the air conditioning centre city france minibar euros
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Reviewed 4 November 2022

A few metres from Gare St Jean, this is an excellent hotel Staff very welcoming and helpful, all with excellent English ( a plus for us !). Room was nicely furnished and compact. Comfortable bed. Quiet a/c which was important as there is a fair amount of traffic noise that required closed windows.
Breakfast, included in our rate, was excellent. Food is available all day although we had only breakfast. Nearby restaurants exceeded expectations.
Would stay here again without question

Date of stay: October 2022
    • Value
    • Rooms
    • Service
Thank dredwards1952
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 September 2022

Hotel is convenient for the main station and we were travelling by train. Reception helpful. Room was tiny with very little space to move around. Very small toilet cubicle and the rest of the bathroom semi-open plan to the bedroom. Might be suitable for a business person staying alone but not for a couple.
Everything clean and comfy though.
Housekeeping totally remade the room the first night, the second night they made the bed but didn't even empty the bins.
Tiny 'mini bar' more of a mini cupboard as it didn't provide any cooling. But the free mineral water provided on two out of three nights was welcome.
Surprisingly good range of restaurants outside the station where we had breakfast some days.
10-15 minutes walk to St Michel square where there is a good choice of restaurants and bars. About 30 minutes into town. Although it would have been easy enough to take one of the many trams if we'd wanted to.

Date of stay: September 2022
Thank CultureVultureCamb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marjorie Delamare, Directeur général at Best Western Plus Gare Saint Jean, responded to this reviewResponded 30 September 2022

Madam, Sir,
Thank you for sharing your experience, I am delighted that you have appreciated the excellent location of our hotel, ideal for the success of your trip to Bordeaux.

Our staff love to discuss with our guests, offer advice on visits and itineraries or share anecdotes about our hotel. We are located in a former 18th century mansion and our rooms have been optimized to fit this historical building while offering you the necessary comfort.

Regarding the bathroom, we have two types: those that are open to the room and others that are closed. Most of our guests appreciate this originality, but we are aware that preferences can vary considerably from one person to another.

For your next stay, please let us know your wishes.
We are always keen to offer you a room that is 100% in line with your expectations.

Marjorie Delamare, Hotel Manager
Best Western Plus Gare Saint Jean ****
+33 (0)5.56.91.72.16

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2022

My husband and I spent 3 nights here on our recent trip. We traveled by train and the hotel was very easy to find from Gare St. Jean. The room was small and the bathroom was strangely configured. The toilet was in its own room/ closet. The sink was in the middle and the shower was next to the sink. Thankfully the shower stall had a closing door that kept most of the water in. This was our third hotel in France and the first time we had a door on the shower!! We did not eat breakfast at the hotel because its not worth the extra money for it. We visited the Carrefour grocery store a couple of blocks over and got breakfast items to eat in our room. Bordeaux has a wonderful tram system and the hotel is between two stations for the C and D lines making it very easy to see the city. Some peop!e may be put off by the area this hotel is in such as being sketchy or dodgy but we did not feel unsafe. Also the air conditioning in our room worked very well as it was quite warm during our stay.

Date of stay: September 2022
    • Value
    • Sleep Quality
    • Service
Thank ofallongirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 September 2022

Stayed here for 5 nights in July, Staff are lovely and looked after us well. you can buy tram tickets here and also light meals.

Breakfast had very good choice and gluten free breads for my daughter.
Rooms are very comfortable. They are compact and bathroom is part of bedroom, but perfect for a few nights stay as we only slept and showered in room.

We used the trains on a few trips and it was great to be so close. Also the airport shuttle has a good timetable to Gare saint Jean.

At night we always tried to be back close to 10pm, as the area around the train station was a bit rough with some very dodgy individuals. But hotel is safe and has 24 hour reception and hotel doors are locked in the evening.

Rooms cleaned daily, although some days it was hit and miss to standard.

I would definately stay again,

Room tip: all rooms are similar, although I think the superior rooms have bath tub in bedroom
Date of stay: July 2022
    • Value
    • Location
    • Service
Thank GeraldineAMOSullivan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marjorie Delamare, Directeur général at Best Western Plus Gare Saint Jean, responded to this reviewResponded 16 September 2022

Dear Ms,
Thank you very much for sharing this opinion which makes the day of my whole team so much brighter!
It is a pleasure for all of us to welcome you and to pamper you so that your visit is impeccable and that each of your expectations is met! When notified, we are happy to adapt our services (in this case, providing gluten-free bread), so that each guest feels comfortable. Also, please don't hesitate to report these cleaning lacks to us so that we can improve and solve taht matter.

We are delighted that you understood our values and we will welcome you with great pleasure if you decide to come back for a stay in Bordeaux.

Marjorie Delamare,
Hotel Manager Best Western Plus Gare Saint Jean ****
+33 (0)5.56.91.72.16

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2022 via mobile

I was quoted no more than €10 for a bottle of cava with room service breakfast. I was charged on checkout at €58. I have emails to prove this see below. The hotel refused to refund the difference and tried to say the emails were not correct there was three emails discussing the bottle!!
You cannot mistake what is written on an email even booking.com are shocked at the hotels denials and refusal of refund

Hi,

We have a room service breakfast, It will cost 12 euros per person.
For the bottle of cava, it is possible and it will cost less of 10 euros.
To go to the airport and return, there is a bus (bus 1), it will cost 1.70 euros per trip and you have also a direct bus, it will cost 16 euros for going and return.

Kind regards.

The reception

Date of stay: September 2022
Trip type: Travelled as a couple
Thank The Babster C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marjorie Delamare, Directeur général at Best Western Plus Gare Saint Jean, responded to this reviewResponded 9 September 2022

Dear Madam,
We remember you well.
I would like to point out that your request was perfectly understood before your arrival, but it was at the reception that the confusion occurred. We did mention champagne instead of cava, but we gave you this new information and you did not contradict us. It was at this point that there was a misunderstanding in the final choice of the bottle, and we apologize again.

Furthermore, we are surprised that you gave us such a harsh and hurtful 1/10 when you had a great stay. You had enjoyed a breakfast in your room with VIP service: bottle, rose petals, balloons and a staff at your service even when you asked for assistance. At no time when you saw the bottle of champagne did you indicate that there was a mistake, so we thought that everything was perfect. When you left, we explained all this to you, everything seemed to be settled and understood. It was only afterwards that you complained to Booking.com, instead of talking to us.
We regret that you have retained this single point, and we have indeed not proceeded with the refund since you have accepted and drunk the bottle.

It is a pity to end this on this wrong note, when you had liked everything in the hotel. We would have liked so much to satisfy you and make this stay an unforgettable moment.

Marjorie Delamare,
Hotel Manager Best Western Plus Gare Saint Jean ****
+33 (0)5.56.91.72.16

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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