Location is currently difficult, car park is nearby, but if arriving by car you have to park illegally to drop your luggage. Trams within easy walking distance. Check in was easy, staff friendly enough. They are the positives.
Breakfast was chaos, no cups,no spoons,no bowls. When spoons arrive for cereal, they are teaspoons! This wasn't just one breakfast,but recurrent. Seldom were staff available to assist. Not just us, guests helping guests find utensils.
Room was OK although the skirting boards in the bathroom had not been cleaned for sometime. No refrigerator of any description in the room.
Although our accommodation was all prepaid, on checkout we were greeted with the full invoice and someone else's drinks bill, even then we were double charged for taxes.
We would never return.

I had the unfortunate experience of being put in a room above the main road, on 2 nights when the road happened to be repaved overnight. The noise was so unbearable and my bed actually shook with the drilling going on, so even ear plugs didn't cut it for helping me to sleep.

I appreciate this is unlikely to be other travellers experience, but it is worth noting how unhelpful the staff have been, both in the moment and since as I've tried to get any kind of compensation for the poor experience I had.

I also very much query value for money when the base rate for a room doesn't include breakfast or spa access, and location isn't even a feature to fall back on when charging such inflated rates. It's a good 20-30 minute walk from the hotel to get to anywhere visitable in Bordeaux, so I'd advise carefully considering whether staying at Hotel Zoologie is worth the money. It certainly wasn't in my experience.

Overall disappointing.. largely because this hotel has SO much potential to be much better. Perhaps we just had a bad experience as there are a few other good reviews. The building itself and decor is lovely. It is very serene with nice outdoor spaces.
The best word I could find to describe the service is “indifferent” and as a customer it felt like no one was really in charge or willing to be the person taking full responsibility for the well-running of the establishment. The more senior the staff, the more it appeared it was not their job to even acknowledge guests presence and this set the tone for the establishment.
A problem meant that we did not feel it was safe (and it definitely felt uncomfortable) to stay in our room. As the hotel was fully booked they could not move us to another part of the hotel that was unaffected by the problem . We understand that such situations can happen. Although the receptionist kindly helped us to check out of our room, in reality this meant we were reluctantly leaving 2 days and searching for another hotel. Again management was totally invisible and it felt like nobody was taking charge of the situation or the well-being of their customers or staff.