I had the unfortunate experience of being put in a room above the main road, on 2 nights when the road happened to be repaved overnight. The noise was so unbearable and my bed actually shook with the drilling going on, so even ear plugs didn't cut it for helping me to sleep.

I appreciate this is unlikely to be other travellers experience, but it is worth noting how unhelpful the staff have been, both in the moment and since as I've tried to get any kind of compensation for the poor experience I had.

I also very much query value for money when the base rate for a room doesn't include breakfast or spa access, and location isn't even a feature to fall back on when charging such inflated rates. It's a good 20-30 minute walk from the hotel to get to anywhere visitable in Bordeaux, so I'd advise carefully considering whether staying at Hotel Zoologie is worth the money. It certainly wasn't in my experience.

Overall disappointing.. largely because this hotel has SO much potential to be much better. Perhaps we just had a bad experience as there are a few other good reviews. The building itself and decor is lovely. It is very serene with nice outdoor spaces.
The best word I could find to describe the service is “indifferent” and as a customer it felt like no one was really in charge or willing to be the person taking full responsibility for the well-running of the establishment. The more senior the staff, the more it appeared it was not their job to even acknowledge guests presence and this set the tone for the establishment.
A problem meant that we did not feel it was safe (and it definitely felt uncomfortable) to stay in our room. As the hotel was fully booked they could not move us to another part of the hotel that was unaffected by the problem . We understand that such situations can happen. Although the receptionist kindly helped us to check out of our room, in reality this meant we were reluctantly leaving 2 days and searching for another hotel. Again management was totally invisible and it felt like nobody was taking charge of the situation or the well-being of their customers or staff.

I booked this hotel because of the proximity to the train station. Unfortunately, although it appears on a map to be fairly close, it is very difficult to walk there from the station, particularly if you have substantial luggage. The sidewalks and roads surrounding the hotel are under construction which makes it difficult to walk and also impossible for an Uber or taxi to approach the property. Note there is virtually no exterior signage, so identifying the property on a first visit is, well, challenging. Also, there is the matter of noise. The hotel is directly adjacent to a school/day-care and the children are yelling (screaming) constantly. That may not be a problem on weekends, but during the week the noise was constant until 18:00 making an afternoon nap impossible.
The staff was very nice and understanding but, obviously, they were helpless to deal with any of the issues noted.