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Andy
Redhill, United Kingdom

Great centrally located place for a short break.

5.0 of 5 bubblesReviewed 4 weeks ago
Great location and perfect for a two night break. The room was clean and comfortable and all of the staff we dealt with were extremely helpful. Didn't have breakfast or use the bar as we were out and about all the time. Close to a few tram stops to get to the airport and very walkable for anywhere you would want to get to in the centre of Bordeaux.
Date of stay: August 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviews (801)
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9
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Traveller rating
395
296
82
19
9
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All reviews great location quiet street lots of hot water front desk staff small room five nights within walking distance hotel breakfast beautiful city well located hotel good size separate toilet star hotel central bordeaux old building shower room by foot
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5 - 10 of 801 reviews
Reviewed 29 August 2024 via mobile

The location of the hotel was perfect, close to tram, carpark and restaurants.
Staff were all very friendly and helpful giving advice where to go and what to do.
We will definitely be returning to this hotel on our next trip to Bordeaux.
Hotel was very clean and rooms a good size for the middle of a city.

Room tip: Hotel provides reduced parking fees for a public carpark nearby.
Date of stay: August 2024
Trip type: Travelled as a couple
Thank Andyhunter65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ginto Hotels Marketing Marketing, Marketing at Best Western Grand Hotel Francais, responded to this reviewResponded 5 weeks ago

Dear Andy,
Thank you so much for leaving such a review. We are very happy to read that you've enjoyed your stay in our hotel and will be more that happy to welcome you back. Our staff is here to please everyone and make everything run smooth so that you wenjoy your stay.
Have a great day !
Team of the Grand Hôtel Français

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2024 via mobile

Great hotel in the middle of town. I booked the room in front on the first Floor with balcony. Spacious and superb atmosphere. Rooms on the back are not that comfortable. Small and view on technical installations. Better to pay a bit more. Extra friendly staff and divine cocktailbar downstairs. As if you are a time traveller 😊

Room tip: What a staff! Use the parking instructions you receive one day in advance. Super easy!
Date of stay: August 2024
Trip type: Travelled with friends
Thank Chris692014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ginto Hotels Marketing Marketing, Marketing at Best Western Grand Hotel Francais, responded to this reviewResponded 26 August 2024

Hello Chris,

Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your stay and appreciated the spacious room with a balcony, as well as the superb atmosphere. It’s great to know that you found our staff extra friendly and enjoyed the divine cocktail bar.

We also appreciate your input regarding the rooms on the back. Your comments will help us ensure all guests have a comfortable experience.

We look forward to welcoming you back and providing another memorable stay!

Best regards,
The Grand Hotel Français Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2024

- Welcoming Team on check in and checkout, friendly, helpful and knowledgeable.
- lovely period building in a great central location making it easy to walk everywhere.
- surrounded by lovely squares, shops, tram stops.
- free sparkling and cold water available 24/7 from a central filtered system which was great.
- hotel able to provide a tram ticket to get us to the airport (chargeable to room) which saved time.
- room has all the necessary facilities for a long weekend break.

Would definitely stay here again when we're next in Bordeaux.

Room tip: The room we had was a little dark as it faced the internal quad. If you like very light rooms, you may want to clarify this.
Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Perthluv2travel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ginto Hotels Marketing Marketing, Marketing at Best Western Grand Hotel Francais, responded to this reviewResponded 10 August 2024

Dear client,
All the team is very happy to read such a positive review. We are also happy that you've enjoyed the city, the hotel and your stay in general. We will be delighted to see you very soon to share other happy moments with you and new others.
Have a great day,
Team of the Grand Hôtel Français

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2024

The room was very clean and bed comfortable. Excellent breakfast, very good choice .Staff very friendly and helpful. Very good location. Hotel being on a quiet street meant no street noise during the night. Good value for money. We will recommend this hotel .

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Relax41781794374
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ginto Hotels Marketing Marketing, Marketing at Best Western Grand Hotel Francais, responded to this reviewResponded 10 August 2024

Dear client,
Thank you for leaving such a great review. We are happy that you've enjoyed your stay, breakfast and so the staff. Your words will be shared with the whole team. Hopefully seeing you very soon,
Best regards,
Team of the Grand Hôtel Français

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2024

Lovely hotel. Rooms were comfortable and well designed, air con was effective too.
Staff were very helpful and kind, providing recommendations for dinner.
Bordeaux is a beautiful city and this hotel is a gem.
The bar within the hotel is well worth a visit too!

Date of stay: July 2024
Trip type: Travelled with family
Thank AmyW1275
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ginto Hotels Marketing Marketing, Marketing at Best Western Grand Hotel Francais, responded to this reviewResponded 10 August 2024

Dear Amy,


We are so happy to read that you've enjoyed your stay in ou hotel. Our staff is all set to make sure you have a great and unforgettable stay. We are sure you have good memories of the city and hope to see you very soon in our hotel. We are also happy that you've enjoyed the bar !
Best regards,
Team of the Grand Hôtel Français

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