A two night stay - our first visit to Bordeaux - a beautiful city, but would suggest you avoid this hotel. We booked a ‘superior’ room only to find it small and ill-equipped (no functioning shower or air-conditioning); we raised both issues. One staff member failed to do anything, the second did try to rectify the air-conditioning issue, though it was left to my partner to work out how the remote control worked! Ultimately, after quite a heated exchange, the following day we were offered an alternative room. This second room was allegedly also a ‘superior’ room, though was more than twice the size of the first and had two showers (both working)! If it was of the same standard, why were we not offered this room when we arrived as it had not been reserved …?
We left feeling ripped off; the staff were defensive, argumentative and discourteous. We were glad to leave - what was intended as an enjoyable short break was instead stressful and unpleasant. We will not be returning nor would we recommend this establishment, despite its convenient central location. In fact, it has put us off Best Western as a brand.