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Rick_Travel_Views
Rochdale, United Kingdom

Solo stay in Bordeaux

5.0 of 5 bubblesReviewed 12 Jun 2022via mobile
Perfect in every way. The ideal location. Very well refurbished. My room was extremely quiet and comfortable. Breakfast great, and fresh with a good variety. Staff were amazing and very friendly. I am definitely coming here again as my overall experience was excellent and I was made to feel very welcome.
Date of stay: June 2022
Room Tip: Although my room at the back didn't have a view, it was very quiet indeed.
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julienne Kalala, Marketing at Best Western Grand Hotel Francais, responded to this review
Responded 25 Jun 2022
Dear Rick,
Thank you for such a great review for our hotel! We were excited to have with us as well and wanted to make you feel as confortable as possible with us for your stay in Bordeaux and would love to get to do it all over again if you choose to stay with us again for your next trip in our beautiful city!

Best Regards,
The Grand Hotel Français Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews great location quiet street lots of hot water front desk staff small room five nights within walking distance hotel breakfast beautiful city well located hotel good size separate toilet star hotel central bordeaux old building shower room by foot
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78 - 83 of 809 reviews
Reviewed 18 May 2022 via mobile

We stayed in several of the hotels listed in the area. None of them could hold a candle to BW- St Francis. The hotel is immaculate. The staff is accommodating above and beyond. Our room was small but very comfortable. We could not ask for more. We booked one night and ended up staying six nights!!!

Room tip: We were disappointed to see that Bordeaux has lost its historic identity. True traditional French restaurants are being replaced to anywhere
Date of stay: May 2022
Trip type: Travelled as a couple
1  Thank cmlvngstn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Directeur Général, Propriétaire at Best Western Grand Hotel Francais, responded to this reviewResponded 19 May 2022

Dear Travellers,

This nice mark and these six nights with us are the best reward for all the teams of the Best Western Grand Hôtel Français. They are happy to have participated in the success of your stay in Bordeaux.
It is certain that our location in the heart of the historic city is ideal to discover it by foot in all quietness.
This will surely have allowed you to visit our pedestrian area, its shops and its many restaurants to vary the gastronomic pleasures every day.
We are delighted to read that you enjoyed your room and its comfort and that the charm of our 18th century mansion worked.
I hope we will have the opportunity to see you again on a future trip to France.

Sophie Moricet,
General Manager Best Western Grand Hôtel Français***
+33 5 56 48 10 35

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2022

Front desk ladies are the greatest. Very helpful & make you feel very welcome. A great breakfast buffet and can’t beat the location. Rooms are very comfortable and the shower felt awesome with lots of hot water!

Date of stay: May 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Dayna S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Directeur Général, Propriétaire at Best Western Grand Hotel Francais, responded to this reviewResponded 9 May 2022

Dear Dayna,


This "The Best" and this nice rating make us so happy and reward a whole team dedicated to our guests.
We are delighted to read that you enjoyed our location in the heart of the wine capital.
We love to treat you with Patricia's homemade cakes and cannelés, our local specialty, at the breakfast buffet.
We are fortunate to have comfortable and cosy rooms perfect for relaxing after a day of sightseeing.
It is very touching to know that our services and our warm welcome have contributed to the success of your stay in Gironde. We look forward to seeing you again in our charming house for more pleasant moments with us,

Sophie Moricet,
General Manager Best Western Grand Hôtel Français***
+33 5 56 48 10 35

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2022

A two night stay - our first visit to Bordeaux - a beautiful city, but would suggest you avoid this hotel. We booked a ‘superior’ room only to find it small and ill-equipped (no functioning shower or air-conditioning); we raised both issues. One staff member failed to do anything, the second did try to rectify the air-conditioning issue, though it was left to my partner to work out how the remote control worked! Ultimately, after quite a heated exchange, the following day we were offered an alternative room. This second room was allegedly also a ‘superior’ room, though was more than twice the size of the first and had two showers (both working)! If it was of the same standard, why were we not offered this room when we arrived as it had not been reserved …?
We left feeling ripped off; the staff were defensive, argumentative and discourteous. We were glad to leave - what was intended as an enjoyable short break was instead stressful and unpleasant. We will not be returning nor would we recommend this establishment, despite its convenient central location. In fact, it has put us off Best Western as a brand.

Date of stay: March 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank NBezdel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Directeur Général, Propriétaire at Best Western Grand Hotel Francais, responded to this reviewResponded 5 April 2022

Dear Sir,

Thank you for highlighting our location in the historic part of Bordeaux, it allows our guests to visit the city centre easily.
Your feedback hurts us and is not in line with our values.
We love to offer you a great experience that reflects the authentic atmosphere of our private hotel.
We apologise for the air conditioning malfunction in your room.
We offered you another, larger room the next day and you seemed satisfied.
The breakfasts were offered to you and you thanked us many times.
We could not offer you this room on arrival as it was occupied.
Your feeling about us is incorrect and all the staff do their best to make our guests' stay enjoyable.
For your next visit, please let us know what you are looking for and we will be happy to arrange a room to suit you.

Sophie Moricet,
General Manager Best Western Grand Hôtel Français***
+33 5 56 48 10 35

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2021 via mobile

Excellent location, incredibly welcome and helpful staff. Clean rooms and good breakfast all made for a thoroughly enjoyable stay in this beautiful city. Found the hotel to be excellent value for money and would most definitely stay again.

Date of stay: October 2021
Trip type: Travelled with family
2  Thank Journey66433615842
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 October 2021 via mobile

The parking is in the street , and for us it was 300m away.
Air conditioning not working, extractor in the bathroom not working (the room filled with steam from the shower) making the room damp.
Fridge was not working.
Unhelpful staff just a shrug when we pointed out the problems

Date of stay: October 2021
Trip type: Travelled as a couple
1  Thank Ocado
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Directeur Général, Propriétaire at Best Western Grand Hotel Francais, responded to this reviewResponded 25 October 2021

Dear Sir,

Your feedback is so different from our establishment that I wonder about its relevance. We take care to explain our access conditions on our site and before your arrival to help you as much as possible. We are in a semi-pedestrian area, it is possible to pass the terminal to drop your luggage at the hotel before going to the car park. Our guests can take advantage of reduced rates at the Parking des GrandsHommes located 200m from the hotel. I am sorry that this has biased your experience. I have just checked with my staff who have not had any such feedback on any of our rooms. I remain at your disposal if you wish to exchange with me.
For the next time, do not hesitate to ask us so that we can make you benefit from all the assets of our establishment.

Sophie Moricet,
General Manager Best Western Grand Hôtel Français***
+33 5 56 48 10 35

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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