I thoroughly enjoyed my stay. The staff was thoughtful and considerate. It was pleasure in all my interactions with them. Check in and check out were quick and easy. I would recommend the Grand Hotel Francais to all!
397
297
84
19
9
Seán
Lovely, spotlessly clean hotel and centrally located
Review of Best Western Grand Hotel Francais
Reviewed 6 Aug 2021
This is a lovely, upmarket boutique hotel centrally located near the main shopping streets and pedestrianised areas. It is a beautiful, historic building which has been sensitively modernised with great taste. Bedrooms are very comfortable. Breakfast is delicious. Very good staff, including Jessica who is warm and welcoming. Recommended - especially for romantic couples.
Date of stay: August 2021Value
Cleanliness
Service
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All reviews great location quiet street lots of hot water front desk staff small room five nights within walking distance hotel breakfast beautiful city well located hotel good size separate toilet star hotel central bordeaux old building shower room by foot
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Tourist27601373022
22
Date of stay: July 2021
Review collected in partnership with Best Western
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JPC560
Saint-Jean-de-Luz, France
4919
via mobile
Used to the Best Western group of hotels, I checked in today for a business trip. All my requests were met upon arrival.
Friendly staff, big room with all amenities.
The Covid measures are professional and do not have a bearing on the quality of my stay. Recommended. JPÇ
Date of stay: October 2020
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Gessica T
Brussels, Belgium
5
This was the first weekend after the pandemy. Location is perfect, central but quite. Room are very clean and all the covid measurement are respected. Mask is mandatory in the common area and disinfected gel is always available. Arrows on the floor are guiding the way. We stayed in room 205, comfortable and luminous room at second floor. Breakfast is delicious and very good coffee. Staff is very friendly and helpful. Absolutely recommended. Gessica
Date of stay: July 2020
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JPC560
Saint-Jean-de-Luz, France
4919
via mobile
Used to the Best Western group of hotels, I checked in today for a business trip. All my requests were met upon arrival.
Friendly staff, big room with all amenities.
The Covid measures are professional and do not have a bearing on the quality of my stay. Recommended. JPÇ
Date of stay: June 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 25 June 2020
Dear Sir,
You give great pleasure to all the teams who welcome our guests during their stay in thoses special conditions.
As you specify, the measures are in place, but without derogating from the teams' values of welcome and professionalism.
We have at heart to satisfy you and to make you benefit from our knowledge of the area.
We look forward to seeing you on your next business trip,
Sophie Moricet,
General Manager Best Western Grand Hôtel Français***
+33 5 56 48 10 35
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paul M
Brighton and Hove, United Kingdom
4510
We stayed in room 205. This is at the front of the property and has a balcony with two floor to ceiling windows/doors. Double glazing would be handy as the road does create a small amount of noise from service vehicles around 6am. The hotel is nicely appointed and tastefully decorated in neutral colours. The room is of a good size with a lovely modern bathroom which incorporates a drench type shower. Also included is a mini bar which works on a honesty policy and does not rip you off. The breakfast is plentiful. The location is perfect for wandering the old centre and shopping areas. The BIG plus is the staff. Thank you to Beatriz and Celin who speak English and are very friendly. Would we stay again? YES
Room tip: Away from the front if you want quiet
Date of stay: March 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.