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JP Ç
Saint-Jean-de-Luz, France

Perfect

5.0 of 5 bubblesReviewed 8 Jul 2021via mobile
Used to the Best Western group of hotels, I checked in today for a business trip. All my requests were met upon arrival.
Friendly staff, big room with all amenities.
The Covid measures are professional and do not have a bearing on the quality of my stay. Recommended. JPÇ
Date of stay: October 2020
Trip type: Travelled on business
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All reviews great location quiet street lots of hot water front desk staff small room five nights within walking distance hotel breakfast beautiful city well located hotel good size separate toilet star hotel central bordeaux old building shower room by foot
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Reviewed 23 July 2020

This was the first weekend after the pandemy. Location is perfect, central but quite. Room are very clean and all the covid measurement are respected. Mask is mandatory in the common area and disinfected gel is always available. Arrows on the floor are guiding the way. We stayed in room 205, comfortable and luminous room at second floor. Breakfast is delicious and very good coffee. Staff is very friendly and helpful. Absolutely recommended. Gessica

Date of stay: July 2020
    • Rooms
    • Cleanliness
    • Service
Thank Gessica T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 June 2020 via mobile

Used to the Best Western group of hotels, I checked in today for a business trip. All my requests were met upon arrival.
Friendly staff, big room with all amenities.
The Covid measures are professional and do not have a bearing on the quality of my stay. Recommended. JPÇ

Date of stay: June 2020
Trip type: Travelled on business
Thank JPC560
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 25 June 2020

Dear Sir,

You give great pleasure to all the teams who welcome our guests during their stay in thoses special conditions.
As you specify, the measures are in place, but without derogating from the teams' values of welcome and professionalism.
We have at heart to satisfy you and to make you benefit from our knowledge of the area.
We look forward to seeing you on your next business trip,

Sophie Moricet,
General Manager Best Western Grand Hôtel Français***
+33 5 56 48 10 35

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2020

We stayed in room 205. This is at the front of the property and has a balcony with two floor to ceiling windows/doors. Double glazing would be handy as the road does create a small amount of noise from service vehicles around 6am. The hotel is nicely appointed and tastefully decorated in neutral colours. The room is of a good size with a lovely modern bathroom which incorporates a drench type shower. Also included is a mini bar which works on a honesty policy and does not rip you off. The breakfast is plentiful. The location is perfect for wandering the old centre and shopping areas. The BIG plus is the staff. Thank you to Beatriz and Celin who speak English and are very friendly. Would we stay again? YES

Room tip: Away from the front if you want quiet
Date of stay: March 2020
    • Value
    • Cleanliness
    • Service
Thank Paul M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 March 2020 via mobile

We have just returned from 4 nights in Bordeaux. We stayed in room 205 which was lovely and spacious with double doors opening onto a balcony overlooking Rue de Temple.
The bed was large and comfortable, bathroom with walk in shower, very clean and modern. Plenty of wardrobe space including large, free safe. The room was made up with fresh towels daily and smelled divine! The hotel itself was a mix of modern in an old building, with lovely staircase. Staff very friendly and English speaking. We didn’t have breakfast so can’t comment on that. Only negative was that it could be quite noisy in the early morning hours so earplugs would be useful! Wouldn’t hesitate to stay here again. Location was excellent, in walking distance of everything and very centrally located. Highly recommend.

Date of stay: February 2020
Trip type: Travelled as a couple
1  Thank Len78
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 February 2020

I am behind on my hotel reviews, but wanted to write one for this place anyway. I stayed here by myself last June before meeting with a group for a workshop out of town and loved every thing the hotel and also the location had to offer. Staff were friendly and super helpful. My room was comfortable and I enjoyed my first cup of coffee every morning on the balcony. The street was very quiet at night which was wonderful. They serve a very nice breakfast every morning and the location is walking distance to many shops and restaurants. The only thing to know is that Uber will not be able to take you or pick you up in front of the hotel incase you have heavy luggage which wasn't the case for me.

Room tip: Balcony room looking out the alley was nice.
Date of stay: June 2019
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
3  Thank ChicLiving
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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