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NeilFrancisLennon
Glasgow, United Kingdom

Dark & Dingy hotel

1.0 of 5 bubblesReviewed 17 Jun 2024
I could ignore the really tired decor if it didn’t feel that they were squeezing every last bit of profit out me. No hand towels, one pillow each, one room key, an empty water bottle that you could fill 7 floors down if you chose to. Stayed in numerous Ibis hotels in the UK without problems so wasn’t expecting luxury. Next door is the Ibis budget, love to know what they’re cutting back on in there 😂
Date of stay: May 2024
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eric Lagier, Owner at ibis Bordeaux Centre Mériadeck, responded to this review
Responded 21 Jun 2024
Good evening,,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.

We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Clément,
The reception team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,730)
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Reviewed 16 June 2024 via mobile

Stayed 2 nights. Great hotel. Staff friendly. Rooms are small (twin room) but ok for 2 nights and very little time spent in hotel. It is a good 10/15 min walk to centre but I’m used to walking. The big advantage is that the tram to and from airport is just outside.

Room tip: Tram from airport/to airport just outside
Date of stay: April 2024
Trip type: Travelled with friends
Thank Relax35203227648
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eric Lagier, Owner at ibis Bordeaux Centre Meriadeck, responded to this reviewResponded 22 June 2024

Good evening,

Thank you very much for your feedback.

We are glad that you enjoyed your stay in our hotel and espicifically the welcoming of our reception team and the location of our hotel and we hope to welcome you again soon!

Have a great evening,

Kind regards,

Clément,
The reception team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2024

Firstly the A tram from the airport drops you right beside the hotel. The town centre, bars and restaurants as well as the cathedral etc are all 5 to 10 mins walk away. There's a large shopping centre around the corner as well.and a convenience store across the street. We checked in online and getting our key was simple thought there is another reception for a different ibis on the same floor. We had room 1023 on the 10th floor. It was small and maybe too.small.for 3 of us. However eventhough it was basic it had all we needed. However the room was infested with ants. There were 100s on our bed and table. The staff had the room cleaned and gave us a free breakfast and offered free parking as an apology. The breakfast buffet is plentiful with lots of choice however there's no queues so it can be chaotic with people getting in one another's way. The staff are friendly and there's a nice bar/restaurant attached witha lovely outdoor space. The best part of this hotel though is the location and that alone is a 5/5. We paid 400 euros for 3 nights for 3 people. That's without breakfast. All in all the hotel is basic and the rooms small but the location is perfect. I'd definitely consider going back but the ants problem really was a bit concerning and the room may need pest control called in to fumigate it. The staff were lovely esp the dark haired girl in the bar/restaurant. She was extremely good at her job and a credit to her employer. Bordeaux itself is amazing and to say I fell in love with it is an understatement

Room tip: Get Tram A from the airport.
Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank brianmefc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eric Lagier, Owner at ibis Bordeaux Centre Meriadeck, responded to this reviewResponded 31 May 2024

Good evening,

Thank you very much for your feedback.

We are glad that you enjoyed your stay in our hotel and espicifically the location and the welcomming of our reception team and we hope to welcome you again soon!

Have a great evening,

Kind regards,

Clément,
The reception team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2024 via mobile

We parked on the curb arrived and realized there’s no ramp for luggage at the budget. You go through the front door of the Ibis red and continue into the lobby of the budget next door but inside. People were very nice. Young tiny brunette girl, Maeva, penned out a complete itinerary for us to walk and tram in Bordeaux. So nice. She lugged our baggage into a locked room for us before we could get our room.

The rooms are tiny. Even though we booked a triple with a double bed, we got one bath and one face towel. There was a tv that was unplugged, no outlet next to the beds. I replugged the tv and looked way up under it to find one electric outlet. The only other one is in the hall outside an unnecessary inner door that serves the bedroom AND the bathroom. Just a normal bathroom door would make it easier to use the only other electric outlet on the hall wall. Luckily we have several extension cords that we tripped over during our stay. The wifi on floor 5 is too weak to use, but the views and distance from street noise is nice.
The breakfast is bad, very crowded, pastries, processed cereal, waffle, crepes. No cheese, no eggs at all.
The parking is around the block under the hotel. It’s pretty roomy for a European parking lot. Interior elevators take you to the lobby.
For €75 and parking price, it’s a deal. Don’t expect anything extra.

Room tip: Weak to no wifi on 5th floor. Book a triple to have any room at all. Bring extension cords.
Date of stay: April 2024
Trip type: Travelled as a couple
Thank margo k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eric Lagier, Owner at ibis Bordeaux Centre Meriadeck, responded to this reviewResponded 1 May 2024

Good afternoon,

Thank you for taking the time to tell us about your experience in our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

We are nevertheless delighted that you appreciated the welcome of the receptionist who welcomed you

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Clément,
The reception team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2024

Circa 30 minutes by tram from airport and the tram stop is yards from the hotel. Great location for the rugby stadium and city centre - a few minutes walk left or right of the hotel. Rooms adequate with a comfy bed. Breakfast a bit basic but good enough. Weather was warm so we were able to sit outside (nice area) for both breakfast and drinks later. Would stay here again.

Date of stay: April 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Martin S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eric Lagier, Owner at ibis Bordeaux Centre Meriadeck, responded to this reviewResponded 1 May 2024

Good afternoon,

Thank you very much for your feedback.

We are glad that you enjoyed your stay in our hotel and especifically the location of our hotel, the breakfast and our bar and we hope to welcome you again soon!

Have a great day,

Kind regards,

Clément,
The reception team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2024

Great position for a short visit to Bordeaux. The room was a little tired and the shower did leak. We followed the green policy for our towels not to be changed but they were. Bar and restaurant staff were excellent and friendly. Reception staff when we arrived were helpful and friendly. Unfortunately, the staff on the desk as we left were less so. When we tried to say thank you and goodbye they hardly made eye contact and did not speak. Shame as all other staff were brilliant.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank richarddS6221RD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eric Lagier, Owner at ibis Bordeaux Centre Meriadeck, responded to this reviewResponded 21 March 2024

Good afternoon,,

Thank you for taking the time to share your impressions with us.

We are glad that you enjoyed your stay and espicifically the location of our hotel and the welcoming of our reception team at the check in.

Yet, we are sorry that not all aspects of your stay met your expectations. Be sure tjhat the procedures will be take to make your next stay perfect.

Your feedback is important to us and will be taken into account as we work to provide the perfect guest experience.

We hope to welcome you again.

Best wishes,

Clément,
The reception team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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