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Nancy H
Branford, Connecticut

Skip This One

2.0 of 5 bubblesReviewed 3 weeks ago
This is a hard pass for me, although lobby looks nice we found the hotel rooms to be not so great. Everyone seemed worn and in need of a face lift. Carpets were worn and dirty and just nor clean. Location is somewhat dodgy. I would recommend finding another hotel in the heart of Bordeaux. This hotels location was out of the way
Date of stay: October 2024
Trip type: Travelled with friends
4.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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Reviews (346)
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Traveller rating
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All reviews checking out decent hotel great room air con hotel room would definitely stay here again min walk tram stop receptionist centre city walkable
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1 - 6 of 347 reviews
Reviewed 3 weeks ago via mobile

We arrived on a Saturday with a bus tour of 45 ppl. In addition to our group, the hotel had many other guests. Unfortunately, they were not staffed to accommodate the amount of ppl checked into the hotel for drinks or dinner. Only one person was working in the restaurant/bar area, AND he was also responsible for making the salads and pizza ( only items we could order). We did venture out to find a restaurant, but it was crowded in old town, so we decided to return and went to Black n White Burger. There is graffiti on the building, and the streets around the hotel smell and are gross. The room itself was disgusting. Stains or curtains, shower leaked, so much so I had to request xtra towels to soak up the water. Don't even get me started on breakfast. The setup was deplorable. The utensils for serving food looked like they were used the day before. Food options gross....would never return.

Room tip: Avoid the hotel. Graffiti on back of hotel. Dirty hallway carpet.
Date of stay: October 2024
Trip type: Travelled with friends
Thank X6230MQkellyh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 September 2024 via mobile

The hotel Mercure is described as central. IT is not central!! it it situated in at least a hard 10 minute walk away from the sights through a run down and scary looking area especially at night where you can easily get completely lost and we were constantly approached by people asking for money. The streets in that part called Meriadeck were dirty, smelly, run down, weeds growing everywhere in a 100% dystopian and concrete jungle.

Room tip: Make sure your hotel is situated in the actual centre as near the river as possible and not set back inland away from the older part of town
Date of stay: September 2024
Trip type: Travelled as a couple
Thank Sparkyboo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clémence T, Service clients/Réception at Hotel Mercure Bordeaux Centre Ville, responded to this reviewResponded 27 September 2024

Hello,
We regret that you did not appreciate the location of our hotel. It's located in the Mériadeck business district, just a 5-minute walk from Place Gambetta and Bordeaux's pedestrian center.
Despite this, we hope that the services provided by our establishment have lived up to your expectations.
Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2024

Average Mercure hotel. Good location in terms of proximity to old city and attractions, and good link to the airport, but in a rather run-down area. Good breakfast.
Check in was slow - despite having done the online check-in in advance. No soap in the bathroom and, despite a request to reception in person, none arrived, so had to use our own.

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank G M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clémence T, Service clients/Réception at Hotel Mercure Bordeaux Centre Ville, responded to this reviewResponded 27 September 2024

Thank you for your feedback and compliments about the location of our hotel and our breakfast offer. We apologize for the inconvenience caused by the soap in the bathroom. Have you informed our Reception team so that we can bring some directly to your room?
We look forward to welcoming you back to Bordeaux soon.

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Reviewed 24 August 2024 via mobile

Great hotel, in great location - very short distance to the cathedral & walkable to all other sites/attractions. Excellent staff, very helpful and friendly. Lovely sized room, quiet and clean. Didn’t eat here so can’t comment on food or restaurant.
Close to a metro line which goes to the airport.

Room tip: Close to metro that runs to airport
Date of stay: August 2024
Trip type: Travelled as a couple
Thank WanderTheWorld2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clémence T, Service clients/Réception at Hotel Mercure Bordeaux Centre Ville, responded to this reviewResponded 26 September 2024

Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon in Bordeaux.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2024

No air con. Room was very hot. When I asked about getting it fixed, was told that’s the way it is.

Beware!!! Beware! Beware

Beware

I have to have 200 characters so writing this to fill up.

I have to have 200 characters so writing this to fill up.

Beware

Date of stay: July 2024
Trip type: Travelled solo
Thank Ryan2250
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clémence T, Service clients/Réception at Hotel Mercure Bordeaux Centre Ville, responded to this reviewResponded 1 August 2024

Hello, thank you for your feedback. I can confirm that the air conditioning is activated throughout our establishment. I'm sorry if the power of our air conditioning was not high enough for you. It also depends on the outside temperature, which has been very high over the last few days, so there's not too much difference. We regret that this has had a negative impact on the quality of your stay.
Best regards

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