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wouterpollux
Menen, Belgium

Excellent hotel with for both business and leisure

4.0 of 5 bubblesReviewed 26 Jul 2024
Really enjoyed staying here. Large and clean room, with all facilities and equipment you would expect. Good breakfast too!!
Date of stay: July 2024
Trip type: Travelled on business
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Accorhotels.com
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This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clémence T, Service clients/Réception at Hôtel Mercure Bordeaux Centre Ville, responded to this review
Responded 1 Aug 2024
Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon in Bordeaux.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (343)
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All reviews checking out decent hotel great room air con hotel room would definitely stay here again min walk tram stop receptionist centre city walkable
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6 - 11 of 344 reviews
Reviewed 21 July 2024

I think this hotel used to be called the Mercure Mériadeck and this would be a more appropriate name. It’s not really in the city centre but about 15 minutes walk.

Many others have mentioned the immediate surroundings and all of the descriptions fit. Dystopian dehumanised 1960s vision of a future that never was. And therein lies the problem. It’s just not a nice are to be in. Even at its best it would been cold and unwelcoming but the Meriadeck is now dirty and run down and it’s not a nice area to walk through at night. None of this however is the fault of the hotel. It’s situated where it is.

But I’m giving this hotel 4 stars for the following reasons:

The largely young hotel staff were friendly and helpful. They are well managed and it shows.
The rooms were recently renovated and comfortable. The bed was very comfortable, the AC highly effective and the room was silent. We slept well.
We got a very attractive deal for the hotel from Accor and each night bed and breakfast even in July was very reasonable. I price checked against other hotels and no deal came close.

So if you want easy access to the historic centre of Bordeaux and can look past how grim the Meriadeck is, this is a good value for money choice. If I got a similar deal, I’d stay here again.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Skotti56
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clémence T, Service clients/Réception at Hotel Mercure Bordeaux Centre Ville, responded to this reviewResponded 1 August 2024

Thank you for your comprehensive and thoughtful feedback. Although you didn't like the Mériadeck district, we're delighted that you appreciated the comfort of our rooms and the warm welcome from our staff.
We'll be sure to pass on your compliments to our teams. See you soon in Bordeaux !
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2024

We arrived very late, reception were very nice and friendly, the bar was unfortunately closed, so we went straight to our room and went to bed. In the morning we noticed that the room was very large, but sparsely furnished. Not a drawer to be found, or shelves, or a desk, oh and why when you book a room for two people is there only one chair? Also, the room was very dark and dingy, overlooking what was a concrete jungle. Breakfast was good, normal continental and cooked items.
On exploring, the hotel is not in a very salubrious location, there is a huge concrete shopping mall opposite, and mostly what looked like social housing, and generally quite run down, and certainly not in the Centre Ville. There was a tram close by, which went to the cathedral, the river, oh and the airport, for €1.80 per trip, that was a life saver for us as my husband is not able to walk very well. There’s no real restaurant, just an eating area by the bar. I certainly wouldn’t call it a 4 star hotel.
The staff at the hotel were nice and helpful.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tricia B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clémence T, Service clients/Réception at Hotel Mercure Bordeaux Centre Ville, responded to this reviewResponded 1 August 2024

Hello, thank you for sharing your experience. We regret that your stay with us did not entirely live up to your expectations. Our hotel is located in the Mériadeck business district, less than 5 minutes' walk from Place Gambetta and Bordeaux's pedestrian center. Thank you for your compliments about our staff and breakfast buffet.
We look forward to serving you better during a next stay in Bordeaux.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2024 via mobile

Good location, nice rooms, but a couple of shortcomings: safe not working (was fixed after I complained, next day not working again!), rooms not cleaned properly, keycard not working (had to go to the reception at least twice per day - and I didn't put it together with my mobile, no!). It was really annoying.

After my complaints they offered a dinner for free, but I had other plans. At least a professional way to deal with a customer complaint.

Date of stay: May 2024
Trip type: Travelled solo
Thank Carstens_Welt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clémence T, Service clients/Réception at Hotel Mercure Bordeaux Centre Ville, responded to this reviewResponded 3 August 2024

Hello, we have read your mitigated feedback and we regret that your stay was not entirely up to your expectations. Our teams have been informed of your feedback, and we have taken the necessary measures to ensure that this does not happen again.As you mentioned, we proposed to offer you to dinner as a gesture of goodwill, and we're sorry it wasn't enough.
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2024

Easy to get there from Airport (30direct, Line 1). Thank you so very much to Corantin and Laurie for their welcoming attitude and their help with maps, heater, restaurants suggestions, taxi/half-day trip to St-Emilion booking, renewing my room for an extra night due to Airline strike and a free museum pass while I’m waiting for my room… Very pro and chaleureux! Wow! Breakfast buffet was great! Walking distance to main attractions! Fantastic time! See you maybe in Vancouver, BC! C.

Room tip: If I can make one suggestion - please plug-in the wine fridge. 😀
Date of stay: April 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sightsee60934294929
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clémence T, Service clients/Réception at Hotel Mercure Bordeaux Centre Ville, responded to this reviewResponded 1 June 2024

Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and you can count on us to pass on your compliments to Corentin and Laurie.
We hope to see you again very soon in Bordeaux !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2024

Parking in the local Meriadeck centre car park meant a mazy walk to the
hotel which was not easy with luggage and we didn't find the lifts on
arrival so lots of narrow stairs, so suggest you drop off your bags at the
hotel before parking.

Admittedly, we should have done more research as Centre Ville in the hotel
name is very misleading as was certainly not in the heart of the town as was
located in a commercial area near a shopping centre so disappointing for us.

We had requested rooms next to each other and received a message to say this
would be arranged, but on arrival we were on totally different floors - we
were offered a change of room the next morning, but not really worth it for
one night - you would think bookings made together with the same name would
be assigned rooms together/nearby or at least on the same floor?

Worse showers I have ever had in a hotel stay - we had over the bath showers
in both our rooms with very low water pressure so not a good shower
experience and certainly not what I would expect for a 4* rated hotel.

Little things matter so stained chairs in reception do not give a good
impression and could be easily rectified with a little care.

We turned to the hotel on Saturday night and although people were at the
bar, when we asked at Reception if it was open were told very bluntly that
the bar was closed with no apology which is not what we have encountered in
other hotels.

Overall, think this hotel's 4* rating is questionable (maybe based more on the conference facilities they offer?) as we have stayed in many Mercure hotels previously but this one did not live up to its name for us so would look at other options should we return to Bordeaux.

As a footnote and certainly, not something the hotel can be responsible for, but it is not a pleasant experience having to dodge human excrement on the path from some unfortunate folk taking shelter around the shopping centre, so we obviously found an alternative route.

Room tip: Drop off your luggage at the hotel before parking your car
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RWC03
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clémence T, Service clients/Réception at Hotel Mercure Bordeaux Centre Ville, responded to this reviewResponded 18 April 2024

Thank you for this very complete and detailed feedback. We are sincerely sorry that your stay with us did not live up to your expectations. Our hotel is located in the Mériadeck business district, 5 minutes walk from Place Gambetta and 10 minutes walk from the city hall which is in the heart of Bordeaux. A tram stop is also located 2 minutes walk from the hotel. The public parking you mention does not belong to our hotel but we regret that you encountered difficulties reaching our establishment. We have added signage to best guide our customers and we plan to send an email before their stay to provide precise information on this subject. For the rest of your experience, please accept our apologies. The department heads concerned have been informed of your remarks and will take the necessary measures.
We hope to have the opportunity to regain your trust and serve you better during your next stay in Bordeaux. Best regards,

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