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Susan D

Great hotel

5.0 of 5 bubblesReviewed 12 Mar 2020via mobile
Very centrally located. We booked for December and flight was cancelled and hotel kindly let us rebook for last weekend and even upgraded us on arrival to a privilege room. Very quiet and great sleep due to comfortable bed.
Date of stay: March 2020
Trip type: Travelled as a couple
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Angélique Chapon, Guest Services / Front Office at Hôtel Mercure Bordeaux Centre Ville, responded to this review
Responded 15 Mar 2020
Dear Susan,

Thank you so much for your comment and your rank.

See you a next time
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (346)
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All reviews checking out decent hotel great room air con hotel room would definitely stay here again min walk tram stop receptionist centre city walkable
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41 - 46 of 347 reviews
Reviewed 17 February 2020

This hotel is not my usual choice for Bordeaux, but was a last minute booking. As I expected, it was very much a bland chain more frequented by business people - but you get what you pay for, which was a clean, spacious and well appointed room. A little restaurant which served a reasonable if limited choice dinner, drinks and smacks. Despite being close to the centre, it was just not close enough and walking to and from dinner in the centre at night it was too quiet for me, being in a commercial setting, and as an older single woman I did not feel that safe. Luckily I had a companion on this trip but I would not book again, preferring to choose accommodation in a busier area.

Date of stay: September 2019
Thank Ann M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Angélique C, Front Office Manager at Hotel Mercure Bordeaux Centre Ville, responded to this reviewResponded 18 February 2020

Dear Ann M,
All the team and I would like to thank you for taking the time to write a comment after your stay at the hotel Mercure Bordeaux Centre Ville and we are really pleased to read that you enjoyed the room we proposed you.
Regarding the dinner, we really do want to apologize for this service. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will transfer your feedback to our restaurant manager in order to take the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2020

We checked in at their new style "reception" which is just a stand as you go into the hotel. I did feel sorry for the receptionist just standing all through their shift!!
The rooms and downstairs area have been refurbished since our last stay and look very elegant and good. Rooms are good size but obviously designed by a man as there is no plug for a hairdryer that is near a mirror...… We tried to book for New Year's Eve dinner but were informed that it was first come, first served and could not book a table so in case we could not eat that evening we decided on a restaurant elsewhere. The town is lovely but they are doing a lot of work on the way to town. The walk up to the river and along it is beautiful. Would definitely return again.

Date of stay: January 2020
    • Value
    • Location
    • Service
1  Thank MiniMx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Angélique C, Front Office Manager at Hotel Mercure Bordeaux Centre Ville, responded to this reviewResponded 18 February 2020

Dear MiniMx,

We would like to thank you for taking the time to write a comment after your stay at the hotel Mercure Bordeaux Centre Ville and we appreciate your comments regarding the renovations at the Hôtel Mercure Bordeaux Centre-Ville. Regarding check in, our new process able us to be in mobilitywhen we make check in but, we can also seat everywhere we want in the lobby to take time with you, or to work.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Regarding the diner, in fact we could not accept any booking just because we had a lot of last time cancellation that does not helps you to really know how many people we can serve.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2020

The staff were extremely welcoming , as with many hotels in the accor chain these days, check in on line is offered and there is the possibility that you feel you have missed the check in desk as it is so small. We had a great room very comfy bed, extremely clean and there is a car park where guests can park in a special area for a set price.

Date of stay: January 2020
    • Location
    • Sleep Quality
    • Service
Thank Lorraine C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Angélique C, Front Office Manager at Hotel Mercure Bordeaux Centre Ville, responded to this reviewResponded 22 January 2020

Dear prguru2015,

All the team and I would like to thank you for taking the time to write a comment after your stay at the hotel Mercure Bordeaux Centre Ville and we are really pleased to read that you enjoyed our services.
We really hope to have soon a new opportunity to welcome you at Bordeaux,

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2019

In road to main entrance, from outside the hotel architecture looks a little outdated. However, hotel interior has been recently refurbished, perception is improving after checking in,. The looby is quite cosy, and the staff is well trained and friendly. Breakfast is good.

Date of stay: December 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank 377raduv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Angélique C, Front Office Manager at Hotel Mercure Bordeaux Centre Ville, responded to this reviewResponded 17 December 2019

Dear Radu V,

Thank you for taking the time to share your review following your visit to the Mercure Bordeaux Centre. We appreciate your nice comment regarding our staff and the new decoration of the hotel.

Waiting to see you again,

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2019

Surprised by the good location and service. Around 15 minutes walking to the city centre.
Breakfast served in a modern and cozy room, full of options besides bordelaise specialties.

Clean and comfortable room, private Nespresso machine and a free bottle of water waiting in the fridge.

Very nice staff that provided me a room even it was check in time yet.

Besides the lovely people in the city, I was very happy with the hotel I've choose.

Date of stay: November 2019
    • Sleep Quality
    • Rooms
    • Service
1  Thank 920nelic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Angélique C, Responsable réception at Hotel Mercure Bordeaux Centre Ville, responded to this reviewResponded 2 December 2019

Dear 920nelic,

All the team and I would like to thank you for taking the time to write a comment after your stay at the hotel Mercure Bordeaux Centre and we are really pleased to read that you enjoyed the new services proposed with the renovations.
We really hope to have a new opportunity to welcome you soon at Bordeaux,
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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