I had a very enjoyable three night stay here. Location is excellent, easily reachable from the airport with the tram. The main sights are close by, with just Cite du Vin requiring a tram ride.
My room on the fourth floor was clean with a comfortable bed and great shower. I was happy to see it had a Nespresso machine. The buffet breakfast included everything you could expect. All staff were friendly and helpful. I would definitely stay here again.
Dear Craig, thank you so much for your kind words! We're thrilled to hear that you had such an enjoyable stay with us and that our location, amenities, and service met your expectations. It's great to know that you appreciated the convenience of the Nespresso machine in your room and that our buffet breakfast had everything you needed to start your day right. We’re also glad that our team made a positive impression on you. We look forward to welcoming you back for another great stay in the future! Warm regards,
This lovely hotel is in the perfect location for exploring beautiful Bordeaux. Although the hotel is located just by the busy Rue St Catherine shopping street, our room was extremely quiet. We stayed in a large triple room with a king size bed and a sofa bed, both were very comfortable.
The room was spacious, modern and very clean. The air conditioning worked really well, which was appreciated in August. The large floor to ceiling windows looked down onto the hustle and bustle of Rue St Catherine. The room was light and airy and very comfortable.
I requested a quiet room on a lower floor, which the hotel provided, which we appreciated and we will definitely stay here again and highly recommend it.
The coffee maker & small fridge were very useful and we appreciated the free bottle of water in the room each day.
The hotel staff were helpful and took care of our luggage before and after check in and check out.
The only negative issue was that we noticed an odour of ‘drains’ in the bathroom every afternoon and the shower pressure wasn’t the best. The bathroom was very spacious with a shower cubicle and separate bath, which were very clean. We kept the door closed so the drain smell did not enter the bedroom.
We did notice the ‘drain’ odour when we were out and about walking around in Bordeaux from time to time, so perhaps the old buildings don’t have the best plumbing, I don’t know. I did mention it to the front desk once we checked out, so that they could look into it.
Apart from that, we really enjoyed our stay and look forward to returning.
Dear biancag267,
Thank you so much for taking the time to share your wonderful experience at our hotel! We are thrilled to hear that you found our location perfect for exploring the beautiful city of Bordeaux and that your room provided the comfort and tranquility you were looking for, despite being near the bustling Rue St Catherine.
We appreciate your kind words about the spaciousness, cleanliness, and modern amenities of your room, as well as the helpfulness of our staff. It’s great to know that you enjoyed the coffee maker, fridge, and complimentary water during your stay.
We sincerely apologize for the inconvenience you experienced with the drain odor and shower pressure. Your feedback is invaluable, and we will certainly look into these issues to ensure a more pleasant experience for our future guests.
Thank you once again for your recommendation and for mentioning your intention to return. We look forward to welcoming you back on your next visit to Bordeaux!
Warm regards,
We stayed three nights. The hotel is located in a quiet street near the Rue Sainte-Catherine, a major shopping area in downtown Bordeaux. Excellent transportation is available with tram lines and buses nearby and also several restaurants and bars are within walking distance.
Our room was spacious, quiet and clean. The bathroom was not very modern with a bath tub and the drain was in need of a cleaning. The room was well equipped with a/c, safe, a fridge with bottled water and a coffee maker and housekeeping was very good.
Breakfast was included in our rate and was very good with items of high quality and great service by the team members. To our taste the temperature in the breakfast room was too cold for comfort which was not so nice, and we had to dress warmly to enjoy our breakfast.
All in all we had a pleasant stay at the hotel.
Dear Nemo Traveler,
Thank you for sharing your experience! We're glad to hear that you enjoyed the location of the hotel and found it convenient for shopping and dining. It's great that you appreciated the spacious and clean room, as well as the quality of the breakfast. We apologize for the issues you encountered with the bathroom and the temperature in the breakfast room; your feedback is valuable and will be taken into consideration for improvements. We hope to welcome you back for another pleasant stay!
Best Regards,
Comfy double room right in the center of everything! 5 min walk from the tram stop from the airport too. We had no issues, room was cleaned and tidied daily, pillows and bed was very very comfortable.
One issue is they talk about sustainability on leaflets in the room however they put two plastic bottles of water in the mini fridge and replace both daily. This is conflicting with the advice regarding towel use and saving water. Please consider to install a filtered tap downstairs to allow guests to refill their water and save single use waste.
Dear customer, thank you very much for your recent stay at the Quality Hotel Bordeaux Centre *** and for taking the time to share your experience. We are very grateful and appreciate your feedback: we will share it with our entire team. Your answers are encouragement for all of our staff since we constantly focus on the quality of our services with the sole aim of offering you an exceptional experience. It's always a pleasure to receive positive feedback. Concerning the water issue, we are working on the subject and are in the process of installing substitutes for plastic bottles. We hope your next visit will be even more pleasant than the last. Best regards,
Booked my travel through corporate travel system (concur). All systems go, but when I arrived after a red eye from the states and a delayed flight from CDG, the hotel had canceled my booking. They say they contacted me but I have no record of any contact and Amex/Concur folks said it was still a live booking when they looked at it after the hotel told me it was canceled.
It may be a fine hotel, but I’ll never know as I’m staying for a week of work about a mile further from where I wanted to be due to this screw-up.
Dear Passport13366691594,
we understand your frustration and disappointment with the situation you experienced upon arrival. It appears that the issue lies with your travel agency rather than the hotel itself. We regret any inconvenience this may have caused you. We recommend booking directly with us in the future to ensure a smoother experience. Additionally, we suggest expressing your dissatisfaction to your travel agency. Thank you for bringing this to our attention.
Best Regards,
