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RajivT
Los Altos Hills, California

Great location but so-so service

3.0 of 5 bubblesReviewed 17 Dec 2021
The best part about the hotel is the location, right in the middle of town with everything within walking distance. The service, however, leaves much to be desired. The front staff, maybe it is one person, was not helpful or friendly. Luckily we were there for one night only and the location worked very well for us.
Date of stay: October 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
2.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Simon BENOIT, Directeur général at Quality Hotel Bordeaux Centre, responded to this review
Responded 19 Dec 2021
Dear Guest,

Thank you for taking the time to share your beginning october's stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations.
Welcoming our customers is very important to us as you can read on our other comments.
We are happy that you found the hotel location perfect for your stay and delighted to know that you are satisfied with our room and with them several amenities .

Best Regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (163)
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Traveller rating
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All reviews reception staff central location within walking distance excellent hotel stayed here for nights bottled water great location would stay here again main shopping pedestrian area river cruise comfy bed city break air con one night square stops
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61 - 66 of 163 reviews
Reviewed 6 August 2021 via mobile

Perfect location, good size room, on pedestrian area and actually very quiet. We ate breakfast out except one day and there was plenty of choices. The rooms have no view but light comes in the window. Front desk was very friendly and gave us a map. 2 nights 3 days was perfect stay.
Bathtub is real slippery but that seems to be the case everywhere in France. Very reasonable prices. Breakfast was pricey and I wish we had gone to a cafe.

Room tip: Breakfast
Date of stay: July 2021
Trip type: Travelled as a couple
2  Thank ceg51
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Simon BENOIT, Directeur général at Quality Hotel Bordeaux Centre, responded to this reviewResponded 15 October 2021

Dear ceg51,

Thank you for taking the time to tell us about your stay at the Quality Hotel Bordeaux Centre***. We were disappointed to read that you were not completely satisfied with your stay about the breakfast. However, since your stay, we are less restrictives about sanitary restrictions and we can offer more choice .
We are happy that you found the hotel location perfect for your stay and delighted to know that you are impressed with our room and with them several amenities .

We are all looking forward to welcoming you back.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2021

A surprising gem! Well located, staff who couldn't do enough for you and very well appointed rooms (if you get a refurbed one).

Really couldn't fault it.

The hotel's parking option is a bit off trek (10 mins or so from the property) and you must pre book to get the discounted rate (which is a very reasonable 15e per day).

Date of stay: July 2021
    • Value
    • Sleep Quality
    • Service
1  Thank jimmytravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manon Lecroisey, Service clients/Réception at Quality Hotel Bordeaux Centre, responded to this reviewResponded 23 August 2021

Dear customer,
Thank you for taking the time to share such a nice review. We are glad that you had a pleasant stay with us. We are indeed ideally situated in Bordeaux, near Sainte Catherine Street. Your satisfaction is our greatest reward and an incentive for our team members to continue with their efforts to uphold our high standards. Hoping to host you again in the future.
Best wishes,
Manon.L
Adjointe de direction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2021 via mobile

The receptionist Leslie Anne was excellent and did everything to make us happy. As we are supposed to eat in our bedroom, she was kind enough to open our wine bottle. The breakfast service on the first floor was very well organised by Cristina who is very polite and kind. It was a perfect place to stay even though we had to park in a public parking 800m away. It is a very easy walk through the pedestrian streets. The hotel gives a discount on the daily charge so it is reasonable just 15 euros a day.

Date of stay: March 2021
Trip type: Travelled with family
2  Thank Agnes E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manon Lecroisey, Service clients/Réception at Quality Hotel Bordeaux Centre, responded to this reviewResponded 23 August 2021

Dear customer,

thank you for taking the time to share such a nice review.
We are glad that you had a pleasant stay with us. We are indeed ideally situated in Bordeaux, near Sainte Catherine Street. Your satisfaction is our greatest reward and an incentive for our team members to continue with their efforts to uphold our high standards. Hoping to host you again in the future
Best wishes,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2020

I spent 2 nights with a friend in the hotel, and we were totally satisfied - apart from one thing, which resulted in 4 stars instead of the 5 stars I would have given. Our main reason for visiting Bordeaux this time was the newly opened Bassins des Lumieres, and the young woman in receptions gave us totally wrong directions, so we walked for 45 minutes and ended up on the wrong side of the building, with just 15 minutes to spare for our time of entry, and another half hours walk to reach the entrance! . Fortunately a very nice young man offered us a lift, otherwise we would have had to forego our visit.
But apart from this, everything was fine. Great location smack in the middle of the busy main street, with shopping and restaurants galore.

Date of stay: August 2020
    • Sleep Quality
    • Rooms
    • Service
3  Thank ithaca96
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago
Google Translation

Date of stay: October 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Simon B, Directeur général at Quality Hotel Bordeaux Centre, responded to this reviewResponded 3 weeks ago

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