Booked in a night to stay at Bordeaux due to late travel. Parking was a real challenge with non-confirmation until checking at reception. Problem with this was no parking at the front of the hotel. I ended up damaging my car on high kerbs :(. Hotel itself was nice although room service missed the bread and the jacuzzi was obviously not chlorinated properly. Would not stay again however the people were lovely.
Dear customer,
We thank you for your detailed comment.
We are delighted that our establishment and our staff were up to your expectations.
However, we are sorry that you had difficulties parking your vehicle because we have a "minute" parking space right in front of our establishment so that you can leave your vehicle while our valet takes care of it. You should also know that all of our jacuzzis are strictly drained and completely cleaned before each arrival.
We are sorry that you are not coming back because your experience is far from what we are used to providing and we would like you to enjoy the caring service that we work hard to provide every day.
The Palais Gallien Team
We asked for a quiet room and given one two metres from the pool where there were no restrictions on use 24 x7. We were told this was an upgraded room.
Dingy restaurant, beach hut style room, unpleasant manager.
The hotel has excellent service! (due to covid-19 the wine-cellar could not deliver the wines to the hotel, called the hotel who sent staff to pick it up instead so we did not have to carry the wine around) - Truly excellent service!
Sweet touches with calling beforehand to enquire if there are any special needs, sweet welcome in the room etc.
Great facilities, amazing garden with a brilliant pool you don't want to leave. Room was spacious and cool with a little balcony.(a small thing and depending on taste: Not a fan of not having closed bathroom, with shower in the room and little privacy for being "in the bathroom".)
To conclude, we wished we had stayed longer!
Dear Fredrik,
We thank you for taking time to share your comment on Trip Advisor. We were delighted to have you as guest and happy to read that you enjoyed this experience.
Your satisfaction is for all the team our priority, and we care about offer you a warm and personalized service.
We take note of your remarks regarding our open bathroom and understand this personnal point of view. We also offer closed bathroom in some categories and we hope to have the pleasure to make you discover one of them for your next stay.
We remain at your disposal,
Kind regards,
The Palais Gallien hotel team
Stayed here for a couple of nights whilst on a road trip around France and would definitely stay again. Location is awesome, service is great and can't think of anything they could possibly do to improve. Would give it 5* any day of the week.
Dear Mister Holland,
We thank you for sharing your feedback on Trip Advisor. We have been delighted to welcome you and thank you for this kind comments on your stay.
We really care about making you live a beautiful 5 stars experience in our hotel and it is a pleasure to read you appreciate our service, location and facilities.
All the team look forward to welcoming you for your next trip in France and remain at your disposal M. Holland.
Kind regards,
The Palais Gallien Hotel team
We were super fortunate to have discovered this oasis of luxury and delightful customer experience. Beautiful boutique hotel, with contemporary tastefully furnished rooms and an uber cool pool. Perhaps the most amazing part of our stay was the fantastic hospitality of the staff. After check in over the six days we were here not once were we asked for our room number (or rather name) and didn’t have to sign for anything. They just knew who we were. Breakfast was elegant and the omelets delightfully French. Perhaps they could improve their room service menu which would then eliminate all reasons to step outside the hotel.
Dear Mister Zaman,
It is a pleasure to hear from you ! We have been delighted to have you as guest with your family. We thank you for this warm review on your stay, that we have shared with all the team.
We are happy to read that you have been sensitive to our personalized service, which we are very attached.
Indeed, every day, each member from the hotel is seeking for the perfection in every detail to make your stay unforgettable.
However we well take not of your remark regarding our room service Menu and we are working currently to improve it. We hope that you will observe our efforts for your next stay with us.
We look forward to welcome you very soon again and remain at your disposal.
Kind regards,
The Palais Gallien hotel team
