clean, tidy, spacious room, nice big walk in shower with tea/coffee facilities, comfy bed and pillows, lovely breakfast buffet, the staff are nice and very helpful, my only small problem was the lifts, designed by a chap who only had a rudimentary idea of how they should work. 9/10
Thank you so much for your kind review !
We're glad to hear that you enjoyed your stay, especially the room, shower, and breakfast buffet.
It's great to know that our staff made a positive impression as well.
We apologize for the inconvenience you experienced with the lifts and appreciate your understanding.
Your feedback is valuable, and we’ll look into improving that aspect.
We hope to welcome you back soon for an even better experience!
It was a Nice rooms and a pleasant staff. 2 blocks from a tram station. The room did not come with breakfast. I forgot money in the safe and the staff returned it to us through the mail. Go to Bordeaux if you get a chance, it is a boatful city with lots to do.
Dear csmit583,
Thank you for your nice words!
We’re happy to hear that you enjoyed our rooms and the friendliness of our staff.
It's great that our location near the tram station was convenient for you. We’re also pleased that we could safely return your forgotten items — our team always strives to provide honest and reliable service.
We hope you had a wonderful time in Bordeaux, and we’d love to welcome you back on your next visit!
Excellent Hilton Gsrden inn. Good gym and restaurant services. Very clean and modern. Weird location 15 minutes from center of town . But there is a good fall hall and grocery store next door. Hard to get taxis and Ubers to town.
Nice view of the river in up and coming neighborhood
This was my 2nd visit to this hotel. Other reviews have said about the hotel not being in the centre - this is true but it’s only a short walk to the tram which is really cheap / efficient
The staff at the reception were always really polite and helpful plus always smiling / approachable.
Breakfast was nice but could have done with more “wet” options for example beans or mushrooms. I did ask the chef for an omelette to which he told me there was a €4 charge - I’ve never heard of this ? I did agree to it but never received anyway.
Our room was on the 8th floor and was a twin room. All very clean and had a nice hot shower.
I would recommend this hotel as it’s very good value .
Dear jamessM5967VU,
Thank you for taking the time to leave a detailed review.
We’re so glad to hear that you enjoyed your second stay with us and appreciated our convenient location and friendly staff.
Your feedback on breakfast is valuable, and we will certainly look into expanding the selection of hot options.
We're also sorry to hear about the mix-up with your omelette order and will address this with our team to ensure it doesn’t happen again. It’s wonderful to know you found your room comfortable and clean.
We hope to welcome you back for another stay soon, and we appreciate your recommendation!
The location of this hotel resembles a war zone. Closed roads, illogical temporary one way systems, graffiti decorated streets and piles of rubble at the sides of the road. Certainty not somewhere I would feel safe walking around at night!
Avoid.
Dear Nick G,
Thank you for taking a moment and reviewing our neighborhood and location. We are very sorry that you did not enjoy the surroundings of the hotel. The ongoing construction is to allow our guests a more convenient and enjoyable walkable path to the heart of the city.
Our neighborhood hosts some major bank and vineyards headquarters, multiples restaurants and a foodcourt and a supermarket. We are sorry you were not able to fully enjoy what it has to offer.
We are very sorry that your review does not mention our service or hotel facilities, we would have loved to benefit from your feedback.
It would be our pleasure to welcome you back in Bordeaux and show you our will to offer top-notch service.
