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travelbuggy
London, United Kingdom

Just Excellent!

5.0 of 5 bubblesReviewed 20 Jul 2021
Excellent, from start to finish, I found the bed in our room so incredibly comfortable and slept so well, I even lifted up the sheet to see the brand! It was a very quiet room too, on the 9th floor with a nice view of Toulouse. Everything was super clean and the staff really helpful and friendly.
The only thing that could be improved upon is the breakfast. More variety to cater to different dietary needs, would be good. My partner and I are vegan and had actually booked to have breakfast for the duration of our stay but when coming down to eat on the first morning we discovered virtually nothing we could eat except maybe the fruit. I couldn’t even see any plant-based milks available which we would have used if we’d had cereal, but nothing! Also, no hot veggie/vegan options.
We went to the front desk and cancelled the breakfast we’d booked for our stay.
The receptionist agreed and understood that there was nothing for us.
Would be great if the hotel could improve this for future stays. However, it did not inconvenience us too much and we still had an enjoyable, comfortable stay.
The hotel is slightly out of town, but an easy 20–25-minute walk to the historic centre or a 10-minute Uber or a tram.
However, right opposite the hotel is what was once an ancient French abattoir which has now been converted in to a commercial centre and large food court with and wine bars terraces called, 'Halle Boca', so there is choice of places just a stone's throw away if you don’t want to travel all the way into the centre.
Date of stay: July 2021
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisa Renaux, Service clients/Réception at Hilton Garden Inn Bordeaux Centre, responded to this review
Responded 28 Jul 2021
Dear Travelbuggy,

Thank you for taking the time to share your experience about your recent stay at our hotel.
I sincerely appreciate your feedback that I will share with our heads of department.

Thank you for the opportunity to improve our service.

We hope to welcome you back soon again in our property

Sincerely,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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88 - 93 of 687 reviews
Reviewed 19 July 2021

Very nice hotel, I really appreciated this hotel for its human side, indeed all the staff spoke English very well, they were professional in explaining to me how the city works so that I can move around easily, they advised me the good restaurant and each time it was perfect, the cleaning ladies also do a very good job in my room because I am obsessed with cleanliness, it was perfect, thank you

Date of stay: July 2021
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
2  Thank JujuAda
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisa Renaux, Service clients/Réception at Hilton Garden Inn Bordeaux Centre, responded to this reviewResponded 20 July 2021

Dear JujuAda,

We would like to thank you for your review concerning your recent stay at the Hilton Garden Inn Bordeaux Centre. It is a real pleasure to read and share such a feedback with our team!

We are very happy you appreciated your stay with us and we hope to welcome you back soon again!

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2021

Jonathan at the front desk is warm, knowledgeable, and thorough. Rooms are clean, location is great for walking, and near several eating places. Breakfasts are amazing. Lounge/bar is comfortable. I’ll stay here again

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank heathcote4654
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisa Renaux, Service clients/Réception at Hilton Garden Inn Bordeaux Centre, responded to this reviewResponded 15 July 2021

Dear guest,

We are so pleased to read your amazing feedback concerning your recent stay at the Hilton Garden Inn Bordeaux Centre!
We are sharing your comment with our teams!

We would be happy to welcome you back soon again!

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2021

This hotel is located on the river about a 45 minute scenic walk to the center of the city, or a 10 minute bike ride using the bike rental station located just half a block from the hotel (and located throughout the city). While there is a food court on the ground floor of the office building next to the hotel offering limited lunch and dinner options, the center of the city provides many more desirable choices. The main train station is no more than a 15 minute walk away, and the airport is a 25-30 minute shuttle ride (or 1 hour by city bus from the train station). The hotel itself is a modern 10 story structure located in close proximity to an exposition/convention center and appears popular with business travelers. Check-in and checkout by the efficient multi-lingual staff was flawless, and they were helpful in planning tours and providing restaurant recommendations throughout my stay. My king bed room on the top floor of the hotel was quite spacious, and had mini-fridge along with an electric kettle with coffee and tea service. Internet speed was average, and handled VOIP phone calls well, but it was not fast enough to steam videos. The bathroom was adequate size, neither spacious nor too small, with a single basin sink, and a large walk-in full size shower, but no bathtub. The shower featured a ceiling rain shower head, along with a handheld nozzle. The water was always hot with good pressure. The room was cold and dark for sleeping, with little or no noticeable hallway noise, and the bed was quite comfortable. My room was properly cleaned early each afternoon. The gym was adequate for basic workouts, and the equipment was modern and well maintained. The breakfast buffet will prove disappointing for those looking for healthy options, but it did offer typical bacon, eggs, cereal, pastries, fruit and a waffle station which will satisfy most tastes. Although the location is not centrally located, this should not detour those looking for a clean modern hotel with good service so long as you do not mind walking or biking to the city center, or have a car.

Room tip: Hotel is located in a very quiet area on river, so river view rooms are probably better
Date of stay: June 2021
    • Value
    • Cleanliness
    • Service
3  Thank FitDude
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisa Renaux, Service clients/Réception at Hilton Garden Inn Bordeaux Centre, responded to this reviewResponded 15 July 2021

Dear Guest,

Thank you for taking the time to share your experience about your recent stay at our hotel.
We sincerely appreciate your feedback and we are sharing it to our management team !

We would be pleased to welcome you back again in our property,

kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2021

Great hotel, extremely friendly staff, very nice decor. Very easy to access by car. Will be staying here whenever I visit Bordeaux from now on as this place ticks all the boxes. Very quick to access station and the tram means easy to get into the centre. Nice view of the river. If you have arranged parking drive up to the hotel (left or right but next to the hotel) this will save any issues with turning around or having problems with the high kerbs. Arrived in bit of a bad mood but the guy at the desk was really good and very helpful. I am a Hilton diamond member (have stayed in many Hiltons) and this is the best Hilton hotel I've stayed in.

Date of stay: June 2021
Trip type: Travelled solo
Thank V7049MRmichaelc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisa Renaux, Service clients/Réception at Hilton Garden Inn Bordeaux Centre, responded to this reviewResponded 30 June 2021

Dear guest,

We would like to thank you for your review concerning your recent stay at the Hilton Garden Inn Bordeaux Centre.
We are very happy you appreciated your stay with us and we hope to welcome you back soon again!

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2021 via mobile

I believe this property is one of the first Hilton Garden Inns in Europe or in France. The hotel is new and well decorated throughout.

As Hilton Gold members we did not receive a noticeable room upgrade even though occupancy appeared to be low. Nevertheless the room was adequate and very comfortable.

The hotel itself not close to the centre but as expected with the HGI brand concept. There was plenty of parking available along the road in front of the hotel.

Breakfast was decent especially in view of the covid situation.

Positive experience throughout and will not hesitate to return if travelling by car.

Date of stay: August 2020
Trip type: Travelled as a couple
2  Thank R1615XWgaryl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisa Renaux, Service clients/Réception at Hilton Garden Inn Bordeaux Centre, responded to this reviewResponded 7 April 2021

Dear Guests,

We would like to thank you for your review concerning your recent stay at the Hilton Garden Inn Bordeaux Centre.
We are very happy you appreciated your stay with us and we hope to welcome you back soon again!

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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