We made a reservation for 2 nights at this hotel for late August, but the day before I was taken ill and we had to return to London where I had emergency surgery. We notified the hotel the day before we were to arrive; I had hoped they would let us cancel but they did not. Most hotels only charge you for the first night if you need to cancel fur such an emergency.
I had hoped they would understand the circumstances but they have charged us for both nights - over 1000 Euros total, in spite of this being a medical emergency.
We hope to come to Bordeaux next summer but we won't be staying at this establishment! A little compassion and charging only for the first night would have gone a long way. Or even a future credit?

We stayed for 7 nights and everything was as expected, and we expected quality all over.
What we like to add: the staff was very nice. smiling, humourous and helpfulness all over. And the first time, in our travelling around the world, that the owner himself (who was the most charming and enthusiastic) helped us with the luggage to our taxi when leaving.
Regards from the 2 norwegians.

We stayed for 7 relaxing nights. There are 9 rooms in this hotel, so it's intimate and you quickly get to know everyone. We have stayed in 6-star hotels across the world and they can be quite corporate. In this hotel, you're like family. Antione, the owner, has a great team. Lulu is the hotel's fixer and can get you almost anything anywhere, whether in Bordeaux or in our case, a table at an amazing Basque restaurant in Biarritz. Most certainly one of the best hotels we've stayed at. French hotel rooms are typically tight. Not so at Hotel Quinconces. Plenty of room to relax. The hotel is within an easy walk of the city, its shops, and restaurants. We would go back tomorrow.