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Rebecca S

Unclean room

1.0 of 5 bubblesReviewed 3 weeks ago
Awful hotel. Our room had seamen stains on the curtains and what looked like to be blood splattered over the wall. It felt very unhygienic and you could hear everyone in the corridor slamming doors. Room not cleaned to standard. Cheap, but there’s a reason why.
Date of stay: October 2024
Trip type: Travelled as a couple
2.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Service Qualité, Propriétaire at Residhotel Galerie Tatry, responded to this review
Responded 2 weeks ago
Dear Rebecca,
We are disappointed to hear that your recent stay did not meet your expectations.
We pride ourselves on maintaining high standards of cleanliness and maintenance, and apologize for the problems you encountered. Our goal is always to provide our guests with a comfortable and enjoyable experience at a fair price.
We appreciate your constructive criticism and look forward to catching up in the future.
Best regards,
Vanessa, service Qualité.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 26 July 2024

Crumbling infrastructure; smelly, dark and delapidated rooms; and dirty, uncared-for corridors with stained carpets

Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank trveladvce
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Service Qualité, Propriétaire at Residhotel Galerie Tatry, responded to this reviewResponded 2 August 2024

Dear client,
You have not been satisfied with your stay in our establishment and we sincerely regret it.
Please accept our apologies regarding the cleanliness. This incident has been reported to the cleaning team in order to prevent them from occurring again. It is also important that you inform us immediately of this issue, so that they can be fixed and make your stay as pleasant as possible
We hope that we will have the pleasure to welcome you again soon for a better experience.
Yours sincerely,
Nathalie – Quality Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2024

Very good and very cheap. It is very well located in a center with various cool sports facilities. Nice.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank chetze263190
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 May 2024

The hotel is well located right next to the tram station, is well connected to the city centre or any other places, location wise, is a good option, however, the area looks a bit rough but it’s ok. The service, we arrived late during the night, the picture in the wall had more customer service than the receptionist, a deposit must be paid 100 euros, to get it back, you need to clean your dishes and which is fair… and emptied your bin, like…? Am I on holidays? Getting the bin emptied (which wouldn’t bothering me) but I am renting a space to get rest and be free of my daily activities, it should be part of the service to empty the bins…

I am working in hospitality for almost 9 years now, aparhotels, we never ever, ask the guest to empty their bins, we do understand they either being there for leisure or business, even worst if they are there for holidays, what you want is definitely doing nothing but relax!!! Taking the bins out of the studio/ apartment is part of our service… and you cannot condition anybody with a deposit for that, I am so sorry but that’s RIDICULOUS!!!!

The bed was super uncomfortable, mattress had some holes… the smell of the apartment was bad, we reported it, answer: nothing to do…
Sofa, had stains and in bad conditions.

we got the place for a very reasonable price, but it doesn’t mean the cleaning should be poor and having ridiculous conditions for a deposit! I have been very lucky to stay in different hoteles and hostels with low rate than this one and very few times I got what I paid, but deffo for being on holidays I wouldn’t expect it.

The woman at the reception in the morning was adorable btw! Thank you so much

Room tip: Other place would be better to stay in Boudreaux
Date of stay: May 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Gabriel U
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 May 2024

We last stayed here 8 years ago during which time it has gone downhill. The first room we were allocated had mould all in the shower. We asked for a change to one which had just a shower ( for our own access needs) which was in the roof space. The bathroom here absolutely stank the whole of the 3 days we were there. Indeed after being shut up during the day we had to leave the door and window open to try and get some fresh air in. The kitchen facilities are in urgent need of updating as well as the overall decor. The staff were very good and parking on site and near the tram routes are the only plus points. There is no way we would ever consider going there again.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank RonaldLeran
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 February 2024

Our stay at the hotel was pleasant, the room was quiet and the staff friendly.
I spent 2 weeks at the hotel because I recovered after a surgical intervention and the location was close to the Tivoli Ducos Clinic where I was operated on.
I felt calm during the entire stay.
If I return to Bordeaux, I will again choose to stay at the Galerie Tatry hotel.

Date of stay: January 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank cseulean
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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