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All reviews the oriental restaurant urban cafe north terminal la brasserie an early flight covered walkway choice of restaurants the club lounge superior room car park next morning start your holiday comfortable bed stayed for one night overnight stay good nights sleep pre flight stay
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Reviewed 24 February 2017

Fab recent stay before we went on holiday. Free upgrade too, to the VIP lounge overlooking the runway, with canapes, cheese, and free bar. Early start the next morning so no chance to sample breakfast before we jetted off.

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank jonesy2901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 26 February 2017

Dear jonesy2901,

Thank you posting your great comments relating to your most recent stay at the hotel. It is always a pleasure to receive positive feedback.

I am also happy to learn that as a 'Guest of the Day' you benefited from its privileges finding our hospitality and amenities satisfactory.

We are very thankful for your confidence and recommendations. We are looking forward to your next visits.

Yours Sincerely,

Globy Ouseph
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2017

Sofitel was everything we needed in an airport hotel. Very clean comfy beds . The service in the bar was typical , unfriendly couldn't care less attitude. We ate in the Chinese restaurant which was very good service in there was excellent

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
Thank Janet H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 26 February 2017

Dear lady0ftheh0use,

Thank you for taking your time in completing the survey and providing us with your positive and yet constructive feedback.

I will share your valued comments with the rest of my team as we always strive to enhance our guest's satisfaction; therefore we are grateful for any additional suggestions.

It is our hope that we will have an opportunity to welcome your return in not too distant future.

Yours Sincerely,

Globy Ouseph
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2017

We chose to stay here as it is a very short walk to the North Terminal without going outside and our flight was departing very early in the morning. We arrived at about 9pm on a Friday evening and got up at 5am to leave for our flight so were not really able to get a full experience of the hotel.

In the few hours that we were there, our experience was very positive. We were upgraded to a lovely room and the two staff interactions we had (on arrival and departure) were good.

We will probably stay here again if we are flying from Gatwick North.

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Adam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2017 via mobile

We stayed for the second time at Sofitel Gatwick on 16.02.17. On arrival we found ourselves being named guest of day and was upgraded from a standard room to a luxury room with complimentary extras. These included access to a private lounge with drinks and canapés. A lovely extra to start our short break. When flying from the North terminal we would not stay anywhere else. The convenience of being able to park securely and walk directly under cover to the terminal means a stress free relaxing start to any trip.

Date of stay: February 2017
Trip type: Travelled as a couple
Thank Jan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 26 February 2017

Dear Jan E,

It is a pleasure to read such a positive review about the Sofitel London Gatwick her e on Tripadvisor.

I am delighted to learn that as a 'Guest of the Day' you have benefited from its privileges finding our hospitality and amenities where satisfactory.

Most of our guests find the Park and Fly package extremely good and convenient and it is great to see you did also.

We are looking forward to your next visit when flying from London Gatwick Airport.

Yours Sincerely,

Globy Ouseph
General Manager

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Reviewed 21 February 2017 via mobile

A quick one night stay at the Sofitel was made necessary due to an early morning intercontinental flight from the North Terminal at Gatwick. Room rates were reasonable, despite the hotel offering mostly rooms with only one double bed. (There are no king beds at this property but a single rollaway can be ordered at no extra charge)

The staff were hospitable and authentic in the caliber of committed service they offered. The bellman assisted our party with luggage, and even permitted us to leave our vehicle in the drive through port until we were checked in and settled; a boon in these parts around London. Check in was straightforward, and rooms were prepared ahead of our arrival as we had requested.

The layout of the property affords interior rooms looking into a vast multi storey lobby replete with fountains and glass elevators, as well as rooms facing the North Terminal of the airport.

Access to the departures area in the North Terminal is via a climate controlled walkway which terminates at the mono rail connecting both North and South Terminals. Hotel Staff are excellent in obtaining airport trolleys for guests which makes conveying of luggage to and from the airport a breeze.

A small pub/restaurant directly inside the North Terminal is convenient for guests wishing to dine outside of the hotel. Opening for breakfast at 0500, this is a convenient and more cost effective place to eat than the two restaurants inside the Sofitel, which, admittedly, offer a level of opulence, and serene dining environs that cannot be duplicated by the facilities inside the airport.

Our first, and hopefully not our last stay at a Sofitel property!

Date of stay: February 2017
Trip type: Travelled with family
Thank vtextc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 26 February 2017

Dear vtextc,

Thank you for the excellent recommendation of the Sofitel London Gatwick.
It is always a pleasure to receive positive feedback and to hear that you have received such exceptional service from our ambassadors.

I have shared it with our team as I am sure that they will be very much encouraged by your appreciative comments.

Thank you for your loyalty and we are looking forward to welcoming you back to Sofitel London Gatwick in the near future.

Yours Sincerely,

Globy Ouseph
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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