We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (610)
Filter reviews
610 results
Traveller rating
294
203
70
27
16
Traveller type
Time of year
LanguageAll languages
More languages
294
203
70
27
16
Show reviews that mention
All reviews attic room dog friendly hotel sea front sea view short break lovely hotel booked this hotel enjoyable stay lounge area isle of arran night break town centre family room great weekend breakfast was excellent comfy bed haggis
Filter
Updating list...
4 - 9 of 610 reviews
Reviewed 5 weeks ago

We stayed for a night at this hotel. The hotel is very clean and the room that we were given was in the basement. The room itself was very clean, beds very comfortable and very quiet for a good nights sleep. The only small criticism is the en suite was very small and there was hardly any power in the shower. The breakfast was excellent, cannot be faulted at all, very good portions and very hot. Check out is at 10.30am which is unusual as most hotels are 11am so slightly rushed in this respect. The hotel has a car park which is very small and can only take a handful of cars but there is a council run car park immediately opposite it, which is what patrons use and it appears to be relatively safe.

  • Stayed: October 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank scotsrover1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracey C, General Manager at Horizon Hotel, responded to this reviewResponded 4 weeks ago

Good Evening

Thank you for your lovely review.

It is nice to hear you enjoyed your time with us.
The hotel is a 25 bedroom hotel and we have different room sizes and shower rooms.
if you booked online you are allocated a room so perhaps call ahead the hotel next time and we can check which room you are in.

Check out time is 10-30am as you can appreciate we have rooms to change over for the next guests arriving. I am sorry you felt rushed if you had asked at reception we may have allowed you a later checkout time.

I will pass on your praise about the breakfast being excellent to the kitchen team.

I hope to see you again.

Kind Regards
Tracey

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2018

Stayed for one night. Good to get a single room with a nice sea view. The hotel is very well placed right on the Esplanade and also handy for the town and has a good car park. All staff were pleasant and efficient. There is a pleasant lounge area in reception and a small bar area at the restaurant entrance. The room was very well equipped, free Wi-Fi everywhere and USB ports in the bedroom. Spacious bathroom with a lovely new shower. The food in the Vista Restaurant was a slight disappointment but maybe I just made a bad choice: the burger was just average. Breakfast menu was extensive and the food very good.

  • Stayed: October 2018, travelled solo
    • Value
    • Cleanliness
    • Service
1  Thank allesca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracey C, General Manager at Horizon Hotel, responded to this reviewResponded 4 weeks ago

Good Evening

Thank you for taking the time to send us your review. Our single room on the first floor is a sea view and is indeed a very nice room.
I am glad to see you have enjoyed all the amenities around and within the hotel.
Our food always receives great reviews so i am sorry to hear you found the food just average.

I do hope to welcome you back again.

Kind Regards
Tracey

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2018 via mobile

Just returned home after a very enjoyable weekend at the hotel, which also included a Drifters Tribute night. Great entertainment with two course meal. Food was average and adequate. Staff were excellent. Efficient and friendly. Room was very clean and well equipped. Very large tv (not used by us). Plenty electric sockets and USB charging points. Water power in shower not so good but adequate. We had a lovely sea view room and enjoyed watching the sun set over the water. Breakfast was plentiful with fresh fruit etc. Enjoyed smoked Haddock one morning and fried breakfast next day. Dinner (a la carte menu) was excellent. There was also a good dinner deal available to include a glass of wine (didn't sample it). Bar prices a bit high but it is hotel prices. All in great atmoshere. Would definitely recommend this hotel and hopefully will return for another visit.

Stayed: October 2018, travelled with friends
Thank bubbly_bernie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracey C, General Manager at Horizon Hotel, responded to this reviewResponded 31 October 2018

Good Evening

Thank you so much for your lovely words and we are so glad you enjoyed your 65th birthday time with us.I hope you enjoyed the Drifters and had a great night.
Your stay was one that you have enjoyed and the views from our sea view rooms are amazing of the sun setting,
We do hope to welcome you back again.

Kind Regards
Tracey

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2018

Enjoyable stay again. Comfortable room. Only issue that the beds require new mattresses. Breakfast was enjoyable. Staff very friendly. Great how they accept the dog in the hotel. Only 5-10 mins walk from the main shopping area.

  • Stayed: October 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank GreacenC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracey C, General Manager at Horizon Hotel, responded to this reviewResponded 31 October 2018

Dear Guests

Thank you for taking the time to review us. I am glad you have had an enjoyable stay again with us.
Most of our rooms do now have new mattresses in them and with only a few more to be done in the winter months.
If you had said to reception we could have perhaps moved you or if you have a preference to a room call us directly and we will see if we can assist you.
I do hope to see you again.

Kind Regards
Tracey

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2018 via mobile

very friendly staff clean and tidy staff are prompt and the food is well cooked and plated up nice good size portion prices are fair and nice sitting area not near traffic
it not to crowded with seats and tables

Stayed: October 2018, travelled as a couple
1  Thank George P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracey C, General Manager at Horizon Hotel, responded to this reviewResponded 31 October 2018

Good Evening

Thank you for your lovely review.
I am glad to see you enjoyed your time with us and enjoyed the food and found the staff to be friendly.
We are privileged to be on the sea front where we have beautiful views to look at over the water and you can enjoy the peace and quietness.

I hope to welcome you back again soon.

Kind Regards
Tracey

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews