We booked here for 4 nights. A pleasantly furnished room and a friendly welcome. That was where the positives ended, unfortunately. I don't recall ever having to complain about a property before but I have no choice this time.
The downstairs entrance hall reeked of cigarette smoke; not pleasant but not a problem in the room, given the anti smoking laws these days. We were wrong. The room wasn't as bad but still reeked of stale smoke (en suite room at the front) despite the no smoking sign on the door. If you smoke, you probably won't notice it in the room or the lobby. Neither of us do though and it was so lingering in the room, I had a bad taste in my throat until several hours after we left the next day.
Loose toilet seat, dodgy yale lock on the bedroom door required much fiddling to gain access each time, dodgy damaged shower cord fitting (courtesy of the previous guest apparently, like the dodgy yale lock apparently) but these were minor issues next to the curtains for the large bay window - or lack of them. 3 pale translucent roller blinds which did nothing to keep the night time street lights out of the room. In fact we kept them closed the next morning and were able to read before we left for breakfast out without using lighting in the room!
So light streaming in all night...We booked here for 4 nights. A pleasantly furnished room and a friendly welcome. That was where the positives ended, unfortunately. I don't recall ever having to complain about a property before but I have no choice this time.
The downstairs entrance hall reeked of cigarette smoke; not pleasant but not a problem in the room, given the anti smoking laws these days. We were wrong. The room wasn't as bad but still reeked of stale smoke (en suite room at the front) despite the no smoking sign on the door. If you smoke, you probably won't notice it in the room or the lobby. Neither of us do though and it was so lingering in the room, I had a bad taste in my throat until several hours after we left the next day.
Loose toilet seat, dodgy yale lock on the bedroom door required much fiddling to gain access each time, dodgy damaged shower cord fitting (courtesy of the previous guest apparently, like the dodgy yale lock apparently) but these were minor issues next to the curtains for the large bay window - or lack of them. 3 pale translucent roller blinds which did nothing to keep the night time street lights out of the room. In fact we kept them closed the next morning and were able to read before we left for breakfast out without using lighting in the room!
So light streaming in all night plus the stench of stale smoke in the room = a rubbish night's sleep. In fact I was awake for the last time at 5am sat by the bedroom door on my laptop (the only place in the room I could get any wireless reception on any of our devices) finding an alternative on AirBnB for the remainder of our stay.
We left for breakfast, had some commitments locally and came back to check out at lunchtime. Hardly any point in confronting the owner other than to hand the keys back and tell her why; we honestly couldn't get out of there quick enough.
We subsequently complained to AN Other booking website which my wife had booked this through in the hope of at least getting a partial refund, given they'd taken 4 nights' money up front (I can see why, now). They're not really interested and just asked the owner to respond to our complaints - which she has done by lying. No-one ever smokes at the property (which is utterly unbelievable) and we had apparently told her I suffer from insomnia and this is why I didn't sleep. An interesting fabrication - maybe she's thinking of another guest entirely!
Honestly, the worst B & B experience we've ever had. Fortunately the remainder of our stay elsewhere was far better, and for a slightly lower price.More
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