We've just had the most spectacular week in this motorhome. From the instant the company bailed us out of a hole after we were let down by another company, service and communication has been excellent.
Andrea is always quick to respond to any queries and extremely helpful.
The motorhome itself was fabulous. Perfectly clean and well equipped. We were given a comprehensive run through prior to leaving but Andrea was always at the end of the phone should any further issues arise.
It ran well, was easy to drive and park, and was the perfect home for 2 adults and 2 very excited little boys for the week.
Storage was good, although we admittedly packed way too much for the week as all of the sites we visited had laundry facilities on site. In my defence however, it is hard to know what to pack for 2 little boys for a week in the north is Scotland! Shorts and wellies in one day!
We couldn't praise Caledonian Motorhome Hire enough and can safely say we've caught the bug. Would definitely recommend.
When planned this trip I did a lot of web search to find a motorhome to hire, finally I chose this one among many, and I've been very satisfied with my election. This was our first motorhome experience, we are a family of five with three kids of 7,5 and 2, we fit perfectly inside it and driving it was easier than we expected. It was equipped with all what we needed, and the communication with Andrea was excellent. I definitely recommend it.
This was our first time away in a motor home. The booking process was easy and we had great communication from Andrea, especially at the handover, when there was lots of info to give us. The motor home was really comfortable and lots of clever use of storage and space and great to drive. We loved the freedom of travelling around and would definitely recommend this type of holiday and Caledonian Tourers for a really friendly and reliable experience.
We started our trip off in Perth, picking up a Swift 6 Birth Camper. We were excited to say the least.
It was then that we noticed a few discrepancies with the camper it’s self. Don’t get me wrong, it was spacious and tidy, but we got the feeling that it hadn’t been properly tidied or clean since the last people had returned it.
First of which, was the passenger side mirror. This was taped up, like a brief repair had taken place. This made us worry, 1. Would monuvuring the camper we as easy with a dodgy mirror and 2. Had this damage been reported since the last hire (bearing in mind we paid a £500 Damage Deposit).
The second, slight worry, was the fridge. Nothing major, however there were no shelves in the door for the likes of Eggs, Milk, Bottled Water. These would have been helpful and convenient but it wasn’t a problem.
Communication was a hassle. We were asked to provide certain documents for insurance purposes and for the details of the hire. This was not a problem. The back and forth between the owner and the hassle of responses. For example, we sent an emailed the owner asking “Have you received the paper work and copies of photographic I.D?” The response we got was, “No, sorry”. This was disappointing as this didn’t feel professional and was not helpful.
There was two gas bottles available, and on the phone we were informed we’d have at least 1 full tank. We were given 1/4 of a tank. Not enough to do us our 4/5 days.
We also had a problem with the rear tail light. This had been taped also and we were worried that it was going to attract attention of the authorities or possibly stop working.
These weren’t major problems, nothing to be bothered with as we had a fantastic time with the camper on our little drive around the northern part of Scotland.
The only reason, that these small problems were mentioned in this review, was due to the final part of our trip. The return of the camper.
We dropped the camper off earlier than requested, as the only drop of points were 11am or 4pm. We dropped at around 10:30 to allow time for any paper work if necessary. This was on the Friday.
Prior to this, we cleaned the entire van from top to bottom and filled it to the brim with diesel. We left it cleaner than we found it.
We then dropped the camper off and went on our way.
We then got a phone call on Sunday morning, 2 days after dropping the camper off, to tell us that we had not filled the camper with enough fuel.
The owner said she never had enough time to fill the van which had caused an inconvenience for the hire going out on Monday. We were then deducted £8 from our deposit for the lack of diesel left in the camper.
I know it is only £8 but is more the principle. We left the van in a very clean state, and brimmed with fuel for the next hire and we were willing to over look the small issues.
To then be decucted a minimal cost for this seems a little petty.
All in all a good trip but the experience dealing with the company was inadequate and annoying. Afraid to say, I won’t be back.
This was our first Motor-home experience and the best bit was not needing to plan ahead and going a bit more with the flow, I'm not sure if it will be possible in the height of the summer but in April it was possible.
The van was good for the two adults and two children but not sure how six people would get on, we did develop better tidy skills and anti rattle strategies as the week went on. I did cook every evening for four and the fridge and freezer is huge, the gas hob was great, it all worked.
Andrea was very accommodating and let us deliver the van back on the night before (8pm) as the 10am drop off the following day was a challenge too far as the van had to be cleaned before return. It was a good experience the van was fit for purpose and Andrea gave a very personal service and made it as easy as possible to meet out time lines.