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Traveller rating
881
1,067
602
272
198
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18 - 23 of 3,020 reviews
Reviewed 3 September 2021

Staff is so friendly and everything else is perfect, loved our stay as we were spending our wedding anniversary and its perfect hotel we got as we were on 10th floor with best view of Glasgow really loved the views

Date of stay: August 2021
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Review collected in partnership with this hotel
1  Thank Farhan S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 2 September 2021

Close to all facilities excellent standard of comfort and cleanliness. Staff were friendly and helpful will happily return there in the future. The hotel was up to standard on all covid requirements. Would definitely recommend.

Date of stay: August 2021
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Review collected in partnership with this hotel
1  Thank Dee C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 August 2021 via mobile

Having just returned home from a 2 night stay I must warn people off this premier inn.Rooms are very outdated unlike the room pictures you see,broken air conditioning.Having confronted the manager we were given bed sheets to replace heavy quilts and a jug of ice water.The manager also agreed the rooms haven’t been updated for a long time and weren’t representative of premier inn standards.After a poor nights sleep we went for breakfast, appalled to find we were asked to sit at dirty un-clean tables,we confronted the staff and were told that they hadn’t got time to clean properly due to staff shortages and if we didn’t like it have our money back and leave.DURING THIS PERIOD OF COVID-19 THIS WAS TOTALLY UNACCEPTABLE SO BE WARNED STAY AWAY ITS NOT COVID SAFE

Date of stay: August 2021
Trip type: Travelled with family
2  Thank JONATHON C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 August 2021

Hotel room was so dirty. The hotel could do with a total rebuild. Be warned this is not your usual lovely Premier Inn. I have stayed in Premier Inn all over the UK and dubai and this is the worst one ever. Mouldy bathroom. Ripped carpet. Dirty.

Date of stay: August 2021
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Review collected in partnership with this hotel
1  Thank H2461NN
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Whitbread Hotels and Restaurants, Other at Premier Inn Glasgow City Centre (Charing Cross) hotel, responded to this reviewResponded 25 August 2021

Hi there, thanks for taking the time to review our hotel. Whilst we're happy you usually enjoy staying with us, we're sorry your room wasn't up to our usual standard. We can imagine this left you feeling let down and this certainly isn't how we want our guests to feel.

We'd like to assure you we'll raise this with the Hotel Manager to see what improvements can be made going forward. We wouldn't want your experience to happen again so the Housekeeping team will be informed to ensure any necessary retraining is arranged and the best service is being provided.

We hope you don't think twice about returning so please have confidence this isn't our usual standard and your comments will be picked up. Thanks again for getting in touch and we hope to see you again soon.

Please remember, our team are in house 24 hours a day to assist with any issues you may have.

Ricky

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2021

Can't default a Premier Inn. They always have comfy beds, the best showers and the breakfast was great. Staff are always friendly and welcoming. Check in was easy and fairly fast. Check out even easier.

Date of stay: August 2021
    • Value
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Review collected in partnership with this hotel
1  Thank jillmFinn
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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