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The Black Bull Hotel
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Reviews (34)
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4 - 9 of 34 reviews
Reviewed 3 weeks ago

We pre-booked this online and forgot to request a ground floor room as I am disabled; however this wasn't a problem - when we arrived they duly moved bookings around and placed us into a lovely, spacious room in a row of 'cottages' just behind the beer garden. Yes, you have to go outside to get to it but it's literally 10 steps and you're back indoors again so totally not a problem. Reception was closed and locked up when we arrived (2pm on a Saturday??) but a sign directed us to the bar and the pleasant young man behind the bar was happy to check us in.

The room was absolutely gorgeous; huge bed, a lovely chesterfield sofa and a range of attractive wooden furniture made it feel very rustic and comfortable. The addition of a massive bath on a raised platform in one corner of the room felt a bit odd but looked lovely (although we didn't use it; I walk with a stick hence the need for a ground floor room and stepping into a bath is not possible). There was an en-suite too, with step-in shower (perfect for me) and a mirror with lights all around it - very glam! The overhead light in the bathroom didn't work so we relied on the mirror for lighting in there as it didn't have a window, but that was a very small issue.

We ate lunch at the hotel and the food was very nice although service was quite slow; we sat at a table for about 15 minutes then eventually asked for a menu. But since one person seemed to be running both the bar and the restaurant that was quite understandable and we weren't in a hurry. We did observe a table of 6 people being served their meals in a rather disjointed way, with some being served their main courses 10-15 minutes after the others. I had a BLT sandwich which was very substantial served with delicious home made coleslaw, a side salad and some crisps. My partner had the chicken goujons with side salad and while he said they were lovely he was a bit disappointed in the size of the portion given that they cost more than my sandwich and he was finished eating within about five minutes! The side salad had no dressing which was a shame; it was a bit dry and tasteless but I used my delicious coleslaw to flavour mine and my partner doused his in oil and vinegar so it was fine. Breakfast was cooked to order and was lovely; there was a buffet selection of cereals, fruit juice etc and tea/toast were served to the table. We observed lots of people asking for more toast (you are only given 1 slice per person) but we didn't need it as the full Scottish breakfast was more than adequate for us.

Checkout time is 10 o'clock, which is extremely early by normal hotel standards, but we were given until 11 o'clock at no extra cost so that was very welcome. The beer garden is really pleasant, gets the sun all afternoon and well into the evening, so we spent a good bit of our time out there, despite the chilly wind. Unfortunately there was a middle-aged man in the beer garden who kept vomiting; neither he nor his drinking companions made any effort to clear it up or even report it to staff and it was pretty disgusting so we ended up moving inside to the bar. There is free wifi throughout the hotel and also out in the beer garden, although it can be a bit spotty; we kept losing the signal but not for long and it wasn't a problem.

I have given 4 stars instead of 5 because of the little issues - no overhead light in the bathroom, spotty wifi, slow food service, undressed salad, unreliable wifi etc but I must stress that these were very minor things and did not detract from our very enjoyable stay. Having visited Moffat several times over the last couple of years, we think the Black Bull Inn is a hidden gem and will not hesitate to return there, hopefully next time we can stay longer.

Room Tip: The little row of 'cottages' behind the beer garden are absolutely beautiful.
  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank mizliz_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

This is clearly a very popular place and many have it as their local. Very welcoming.
The food is good but how the skeleton staff maintain the level of customer service they do is a mystery. The lady singlehandedly managing the restaurant is a gem they would be lost without.
The rooms are well stocked and comfortable. However run far and run fast to another place to spend the night if you like it either quiet or dark when you sleep. The two foot green fire security light right above the bed that is permanently on is a new legislative requirement on me.

Stayed: April 2018, travelled as a couple
Thank jann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

We stayed here for 1 night the check in was quick and friendly with the young lady showing us to our room it was room number 12 just across from the main building it was warm and cosy very nicely furnished with everything you would need. We were booked in on a dinner and breakfast deal the food was good and the service was good and friendly.

Stayed: March 2018, travelled as a couple
Thank hendy55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018

Stayed with our two dogs, our room was spacious and very comfortable, everything felt brand new. It was very peaceful overnight. Staff couldn't be more helpful in finding us a table we could sit at with our dogs at breakfast. Brilliant vegetarian cooked breakfast, and lots of fresh fruit and muesli, yoghurts.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Buteo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2018

Just back from a weekend at The Black Bull with 2 of our friends. Our room was beautiful although a bit cold at night. Evening meal and breakfast was lovely. Staff were all really nice however Lewis was a star!!

  • Stayed: March 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Janice R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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