I deeply regret not reading the reviews more thoroughly before booking a room here—it completely ruined my trip to Northern Ireland.
For anyone considering a stay: avoid Room 10 at all costs!
We booked what was described as a "deluxe double room," but the reality was far from deluxe. The room was incredibly small and cramped—you could almost roll straight from the bed into the bathroom door. While the size alone might not have been a deal-breaker (we’re both slim and agile), the real issue was the location. The room was directly above the kitchen extractor fan, which produced a loud, booming noise from 6:30 am to 9:30 pm. This made it impossible to relax in the room or sleep in during the morning.
When we raised our concerns at reception (managed by the bar staff), the response was dismissive. The girl we spoke to seemed completely unconcerned and told us there were no alternative rooms available. For a room costing £100 per night, this lack of consideration was shocking. I can't believe they continue to offer these rooms, knowing the problems they come with!
The rest of our stay wasn’t much better. Most of the staff we encountered were rude, with the exception of a dark-haired lady who served us dinner and was pleasant.
I wish I had booked through a platform like Booking.com so I could escalate this issue properly. Save yourself the hassle and book elsewhere!