I am just back from an overnight stay at The Salthouse Hotel Ballycastle.
First of all may I compliment the Salthouse on receiving a wonderful spa treatment and fabulous food.
I do however want to raise several disappointing complaints that I have re the stay.
The construction noise levels at 8AM directly outside our room this morning where horrendous. This construction continues directly to and around the Thermal village. Your email sent days before our stay warning us of possible disruption states the temporary location of the hot tubs provides "a stunning location with even better views". Personally speaking, 8 foot metal barrier fences don't do much to please the eye.
Whilst I fully appreciate this construction is necessary for your long term benefit, when booking, there was no mention of any construction taking place over the duration of our stay.
Our booking was made several months ago, and I feel, at the very least, they should have the decency to inform guests when booking, the current state of affairs at the hotel.
I was also disappointed to note, that despite booking a "set package deal", I was wrongly invoiced to the extent of an additional £85. As reception explained "We have just changed over computer systems, we do apologise for the error". I understand errors occur, but please double check invoices before sending them several hours before we actually check out.
I did voice all of these concerns to reception at the hotel, who laughed it off and explained "You aren't the firsts guests to mention the noise.
Simply not good enough, "The Salthouse Ballycastle". You can do much better!
